AgingCare 2

Home Again is very friendly, responsive and reliable. The quality of the caregivers sent is not impressive. I felt very happy with 2 of them. The rest were not impressive.

They came through for me at a critical time, so grateful for that. The staff was nice, but only 1 was really engaging. Scheduling was easy, but important to reconfirm dates and times. 4 hour minimum. Hourly rate was high for the service level provided.

Staff not always trained for the type of patients they are working with and did not always do the cleaning they were asked to do.

You pay more for the same service you'd get at half price. I would not recommend.

If you need consistency, and verbal interaction this is not the team. There is a lot of changes for senior citizen with any type of memory challenges. There needs to be consideration for elderly woman, bathing is an private matter and they like to know who, not change a lot. Or you have uniformed staff to identify the person, I. D. something that indicates safety or quality of care.

The office staff seems fine on the phone. They just can't seem to get regular people. With dementia people having new people just makes them that much more confused. I let the office people know I need consistent people but they don't seem to try to hard at that. They will call my regular 1 person I have to try and work somewhere else which would take away from me. We have just been discussing changing companys.

I liked that they would provide a replacement if the caregiver scheduled had to miss. A few times, there were no- shows, so perhaps screen caregivers better. On the whole, caregivers were responsive to my dads needs, and communicative with us as well. Administrative staff was very responsive

Mom enjoyed the first lady assigned but after she left, then next person made her feel that she didn't need their service. So she fired them. So, I got their services reestablished with the assistance of their Administrative Staff. But in the end, a young lady came for approximately three hours but stay on her cell phone the entire time she was there. So, that ended mom's interest in in-home assistance. I would recommend this company again even though I never got a chance to meet the lady that stayed on her cellphone during her entire visit with my mom. I would like to have heard her side of the story.

After a brief interview, we agreed Advocates to provide an aid for my wife [name removed]on mornings that I would leave before she was up. We are hopeful that the aid donate would help her get up feed her breakfast, but also provide a shower for her. All those needs were met and then some. Keychain at a unique personality participated with [name removed] in some of the Assignment she was given in therapy. [name removed]develop a good working relationship with each of the aids and they shared many experiences. My schedule was not always as consistent as I had hoped. I played golf on Wednesdays and Saturday mornings and usually at 8 o’clock, but on a few occasions, the start time was earlier or earlier. I would try to communicate with the office but always got a voicemail or a staff member I knew nothing about who assured me that my message would get passed on. None were. Too often the aid showed up way too early or way too late or on days when they weren’t scheduled. It was sometimes heartbreaking to send awa

Home Matters is a nationwide company so we had a “local office” and when I say local, I use it loosely. Scheduling was over 200 miles from our house which explain why the 1st aide quit (after showing her around & paying a premium for less than a two hour shift - most companies don’t charge for meet & greet). The 2nd aide was absolutely amazing! My mom came out of her shell & we saw her improving. That absolutely amazing human got promoted so we lost her too. Then the 3rd aide never did this type of work before so i had to be there to show her around but she was very good! Unfortunately, each new aide except #2 just made more work for me than it saved. I found out later that our favorite aide turned down the promotion but Home Matters never offered us her services!! We would still be with Home Matters today if we could get the 2nd aide back!! One thing I didn’t care for was their obsession w filling shifts. Our fav aide lost a family member but they expected her to work. Life happens.

They were wonderfully reliable, came quickly to help us. Our helpers seemed well trained and experienced. A professional company. Just that one thing happened...I wish I would have thought to lock up medications and I would advise people to do that with anyone coming into the home.

1. Ok 2. Great 3. The girl had checked off several things that she had done while she was here taking care of my husband… However, my husband had asked her to go into the dining room and please just sit… So the girl did as he asked and basically did nothing for five hours. When I came in, I signed her sheet of paper, but did not read it until after the fact. But she was no help. 4. Very good 5. Value for money? No. There was no value for the money because she did nothing and he did not want her here. I have recently hired a full-time person to come in and live here with us as my husband is getting progressively worse with his dementia.

I was steered away from a facility, and that facility is now where he is, for the same cost as my 5 days a week for 6 hours per day. He is thriving at the new facility. These people are people too. They call in sick to work, more than you would think. Be ready with a daily schedule written out with your instructions, or they won't do anything.

I was thankful that I could get in home help for my husband on short notice, however I was disappointed with the lack of professionalism. The two caretakers did not take any initiative and had to be told what to do every step of the way. I did not have the impression that they were well trained or trained at all. I used the services of Advantage for two days only.

It's difficult because every family and situation is different. It's a difficult situation to ask strangers into your home and be involved in one's life on a personal level for a short period of time which was our situation. I guess it becomes easier if the same care givers are assigned but our biggest problem was they sent too many different card givers each week. [name removed] finally asked them to not send so many new care givers each week as we would have to retrain them on what to do or not do each time. It seems their business is always short staffed which is why they had to schedule so many new people each week. Too many different caregivers required because we needed a care giver everyday for two different 3 hour shifts morning and evening. This created a staffing problem because they didn't have enough personnel to easily provide the same care givers each day.

Our experience has started out well, but over the last few months it has been a struggle to find a consistent/permanent care giver for my Father-in-law, which was requested. Multiple time we were told this is going to be your permanent care giver and then it wouldn't workout for us or the person assigned. My Father-in-law was against it from the start so that was also difficult I'm sure for him too. Overall, communication with the staff and managers has been great except for a couple of times.

Out of the 3 Caregivers assigned over a short period, only one seemed to be professional and really engaged and involved with the patient. 2 were just high paid sitters. Positive: Griswold was able to assign someone quickly Negative: Overpriced for the level of service provided

There have been multiple occasions where they would call me the morning of service and say that they didn't have a caregiver. They are on their last chance before swapping companies again. They are aware of our need for dependability and if they call again at the time a caregiver is suppose to arrive. The providers are good - we just have to have dependability.

They could increase staff and serve better quality of food. Almost every day of the week was tough pork. Short staffed, really really bad food, Had to ask to be showered. I never even had a sponge bath until i asked. I was there for a long time without getting cleaned. Night staff didn't want to change you unless it was on their scheduled stop. I didn't like using plastic gork snd knife.

Cooperative Homecate has an excellent concept. They seem skilled at what theyAre do. The only issue that interfered with my use of this business is that they appear understaffed with nurses. My plan requires my husband to have three NURSING visits per week. Though it was off to a great start, my husband’s nursing visit went down to two per week. Since that is less than the doctor ordered, I do not get funded for less than 3 visits per week. I then have to pay $[removed] per week out of my own pocket. Example, for August I only got one 3-day visit. I owe you all out of my pocket for 3 weeks of twice a week visits! can other days per week be added to make up days or do you have a shortage? His needs are not met with 2 day per week and the company WILL NOT PAY YOU! Do you have a better plan or can you get nurses to cover? I cannot afford August type of paying out of pocket for 6 nursing visits.