AgingCare 2

Working with Preferred Care at Home wasn't a complete disaster. One of the caregivers was great. She did her job efficiently and I really hated to see her go. Her replacement on the other hand just sat there and talked on her phone the majority of her shift and I did not appreciate that at all. The case managers were good. They were very proactive with solving any issues we had. I did appreciate that but would not recommend them.

I'm not really sure what to rate them at this point. The caregiver has done some cleaning but isn't as helpful as she could be. One day she read a book the whole time she was there. She has been more of a companion although my mother in law isn't the easiest person to get along with. Overall she did okay but I feel she could do better.

They have done a pretty fair job. They are what they say they are. The caregivers haven't been as consistent as we would have liked, but some of the hours we needed have been difficult to accommodate for, some weekends and evening shifts. They have been pretty reliable though, and we haven't had any problems with people being late, or not being able to get a replacement if someone calls out.

My loved ones don’t really have much to do with the activities, but there are activities. They were very helpful in an emergency situation. It’s a little problem trying to get the same person to work on the weekend. There was only one incident where the caregiver couldn’t make it, but the agency fixed it when they could. Again, they were very helpful in an emergency situation.

Being in a different location than my loved one, this feedback is based on the feedback she has given me. She really likes the lady that comes in and takes care of her! They have very similar beliefs and backgrounds. Her caregiver has experience in the ailment of my loved one, so she can really relate to her needs! There was a bit of an issue in the beginning, but then we got a caregiver that we love!

Waaay too expensive! More than $100-$150 MORE per day than the one licensed, fully insured and tax/labor law abiding service that I've found on my own, and talked with! Perhaps there are too many levels of commissions involved? Very disappointed in 'A Place For Mom,' if their recommendations are all so unaffordable!

We were very pleased that we found somone but it turns out she's a school teacher so she'll be leaving and we weren't told that before. We didn't like either of the first two people they sent out but Stacy was fabulous!

once monthly cleaning & housekeeping only

When out caregiver quit to move on to a better opportunity, we didn't find out about it until a few days later - from the caregiver, who stopped by to check up on my mom. Since we had scheduled a caregiver for the next day, I called the office to ask about the situation and was told they had another person they were going to send. I was surprised and asked why, after going to all the trouble to introduce us to our first caregiver and verifying that the personalities were a good fit, they were planning on sending someone new without an introduction or even a notification. They didn't have an answer for that, so perhaps it is SOP in the industry, however I was unhappy with it and we decided to put off having a new caretaker until there was a greater need for Mom, and probably after researching a different company.

We are having a bit of a struggle with this home care service. A few of the caregivers that we have worked with have been let go , and there were several times that the caregiver was late to the house. I have even have to leave work in order to care for my loved one when the caregiver could not make it. Overall, we are not too pleased with this home care service.

I would say our experience with this home care agency was a fair match. It was a learning experience, but overall a positive experience. I would some there is some room for improvement, but the service my mother received was responsible. I would look around at some other home care agency, before returning back to this one. I feel my mother needed more care than they were able to provide.

We used the services from this agency a couple of times. they sent different people for assistance and my mom didn't like the changes. The caregivers are very nice and courteous people.

I would have gone with them, but I didn't really click with the girl they sent out to meet us. It wasn't a good match for us.

Medstaffers was hired in June 2015 to provide Caregivers for my quadriplegic wife. I quickly realized that they only had one dedicated person able to care. Anytime she needed off they would scramble to find coverage. Most of time they failed and would simply call and inform me they had nobody. As time went by continued to have “all their eggs in one basket”. Countless times they failed to provide coverage even after having several weeks notice. After six months of this instability I put my foot down and was quickly given notice they were terminating service.

The management was responsive and nice, but the workers were not good. I can't blame the company, but workers were either late, didn't want to do much of anything, asked to leave early, and missing items. I think the company tried their best, but quality of workers were bad.

The nurse on staff there made it a very stressful experience. I would not recommend their services to other families looking for in home care.

They started well with intake , then when aides were scheduled. Either late or no shows, client had to call office to be told aide had family emergency etc and would not be there. After 4 weeks of only 2 visits that were supposed to be twice a week and phone call from office that said now they must see her at least 3 x a week. What a joke they can even show up 2 x a week let alone 3 x. They were let go , then we were told they would keep the deposit on services !!! We requested a refund do to their complete lack of communication and not showing up ( which was never refunded ).

Overall, the experience wasn't very good because HOME INSTEAD got bought out by another company and once they were bought out by another company, they were rather in flexible with their times and the provider that we got initially, and my mom was comfortable with and wanted to rework her schedule and provide us with two separate Providers, which would never have worked so we basically quit them after about 2 to 3 months into it. To be totally honest, I would not recommend HOME INSTEAD.

This new management took over the residential property on Hannah Lane, Rocky Mount, NC. Their lack of customer service is appalling in the management of maintaining exterminating services & landscaping ; hedges are no longer being trimmed and are filled with spider webs which ultimately results in additional unwanted pests to households. Some residents are overrun with bugs to the point where it gets into their food and has to be thrown away; and are seen all over their apartment.

Staff: Company Representative made a very detail presentation of services and patient support. I give him a 5 for his excellent presentation. Staff: the care giver assigned to my wife appear to be new on the job. She was not proactive at all. She didn't perform simple tasks, such as cleaning, very well. Our regular cleaning lady had to come and clean the room. She was on the phone constantly. Lastly, in the short period of time she work for us, missed two days and one day left sick after working only 1:45 hrs. Staff was not very reliable. her overall performance 2.5. Her performance didn't come close to the services represented/offered at the presentation by the company owner. I couldn't recommend this care giving company.