American House

I toured Elmcroft of Murfreesboro in [date removed]. The staff I observed seemed caring, and the residents appeared content. Elmcroft's memory care area looks to be the oldest and darkest part of their facility, though I was told that the facility will be refurbished soon. Their memory care rates, however, seem to reflect the older condition of the facility, and are lower than other rates at nearby memory care facilities. The common gathering/eating area in the memory care area seemed particularly cramped. I only viewed a shared room in the memory care unit, and the blinds were closed at the time. The private rooms I viewed in the assisted living area were quite nice and had adequate space. [name removed], Elmcroft's Sales Director, was particularly helpful, spent a long time answering my questions, and followed up with me by email. Elmcroft has a psychiatric nurse practitioner who visits once a week. The caregiver to resident ratio appears typical for other memory care facilities, usually 2 caregivers for 12-15 residents.

Based on our tour, everything seemed fine. In the end, the place we chose was a better location for us and a better price. But everything else at American House was comparable otherwise.

The staff was very friendly and they seemed to really care.and did their job well There was an issue with communication with management after we moved in but I would recommend this community to others

We chose American House Cedarlake for the location. The apartment sizes here are wonderful which was also a great selling point. He is in a 2 bedroom 2 bath and it is a very open floor plan. He can come and go as he pleases, but they are unable to mingle with other residents in the facility. I would recommend to others looking.

Overall it is a fabulous place. Everything is done well. The staff is great. The only concern was dealing with medication, the community worked closely with me about the medication corrections. The evening hours was when we had more of the issues. I had to be on top of it to work with the community on getting this resolved.

The people I talked to on the phone were lovely. I liked that the tour coordinator followed up with me multiple times, even after we had already found a place, to make sure we were still doing okay and didn't need a place. The money was good for the size of rooms. Basically the location just didn’t work out for our family.

Residents approached us saying that it's a good place and they are happy there. Assistance with medication is on site.

Medical staff are very compassionate. [name removed] is excellent.

We chose American House Carpenter Senior Living because I live in the area and it is only 15 minutes from my house. It was also the least expensive and I felt the quality was good enough for what we needed. In comparison to what is around here and what they want, it is a good value for the dollar. The apartment sizes are really nice, she is in a bungalow and she was able to fit all of her belongings in here and has a lot of storage space. She has a nice view of the courtyard from her room and the courtyard here is very pretty. I think the facilities are easy to manage and user friendly and I would recommend them.

The staff were very good. The room was clean and well kept. The community brought meals to my loved one due to the pandemic.

We chose American House because it was a locked facility, and they had availability at the time that we needed it. The room size was very good I thought. My husband was a people person and loved talking to people, and with covid he was not able to do that. He had dementia, and we had to mask up when visiting so it was hard to know if he knew who we were. Overall it would depend on the individual if I would recommend or not.

Communication is not good in the community, and the food is not great. It's a beautiful community 3 floors and a really nice outdoor area. I would definitely recommend this community to others

My sister loves the food and says it is excellent I would definitely recommend this community to others

I really l.ike the engagement the community does with the residence. They are trying to do the best they can, and they are very cautious with who and how people come into the community and keeping the residence safe is a top priority.

We chose Elmcroft because of the customer service, they were really in tune with everything we needed and were not pushy. they let us come to them. The room sizes here are good for her needs. Overall, I would absolutely recommend them.

This community will not take folks who are needing extra assistance but they are able to stay if they get worse and get care for him there. The staff was very kind and was caring. I would definitely recommend this community to others. The extra help took a week to start but they were very good.

I would recommend the community to others. Once the pandemic is over the services provided are very good.

Did a virtual tour.The facility looked fine. Very clean.

Hard to give a review during Covid, but they did the best they could. Very nice new building. Friendly help.

Loved the location and community Rooms were beautiful and 2 bedroom good size No view from rooms