American House

Staff was rude not friendly. Walked in on my father multiple times in the bathroom when he told them not to enter. Language barriers. Administration was challenging to work with. Understaffed. Kept "running out of food". A plethora of mismanagement and poor staffing services. Aesthetically the place looked beautiful- but operationally this place was the pits.

They were not prepared for my mother on move in day. No one knew she was moving in. Her apartment shower was not working, there was a leak in her ceiling. She was only there 6 days. She developed a Stage II decubitus ulcer, because no one came to check on her even when she rang her call button. She did not have a working shower the 6 days they had to transport her down the hall to another bathroom. It was a horrific experience. I am a registered nurse, and did my research. I thought this was going to be a wonderful facility for my mother, but could not have been more disappointed. American House did refund my mothers deposit.

Pros: Kind/nice, Nurses are kina and understanding. 80% happy. Doesn't want to move out. Cons: All parties with alcohol, no puzzle with me. When husband when he was there no interaction with residues will say they'll do something but not following thurs especially directors.

Looked for months for a memory unit for my mom. Finally decided on American House in west Knoxville. My mom was accessed and and she was going to move in [date removed]. 3 weeks before moving she got sick and declined while in rehab. We had to pay the community fee which was [removed]. So today we went to get the money back since they accessed her again and denied her. They refused to give the money back. So my 84 yr old mother is out that money. We did find her a place where I hope she will be comfortable in her last days. The people are nice ,but please dont give them money before you are in there. It was very wrong what they did. We got the room cheaper because it needed work and we took it without them fixing it. Now ,of Course ,they say the money was to fix the room. Thats a lie! I will say a lady named [name removed] was very kind. Thats the only nice thing I can say.

If families are looking for a friendly environment, American House meets that requirement. Other than that, I would not recommend the American House to anyone seeking senior living. To be specific, they need to set higher standards for their employees regarding training and professionalism. They need to have a major overhaul in their menu and how the food is prepared and served. Lastly, the memory care environment did nothing to bring quality or dignity of life to the residents. My mother deteriorated so much faster once she was moved to memory care.

Staff goes through residents belongings they hide out in residents rooms on their phones and on weekends you won’t find any staff I was a visitor and helped a resident to their room because they were no where to be found we believe the two females left the building for at least an hour.And this kind of stuff happens every weekend I have found staff dancing in the back office this place has gone way down hill since 2020 about the time when Covid was happening they got new staff that are extremely unprofessional and are only there for a paycheck.I sure hope they clean house with this staff it’s more like a party on the weekends than a job and I can point out each one

My friend lived there for four years and when I visited her all she could say is how bad she was treated by the directors and a few care staff. Once she was moved up on memory care she died four days later because of the lack of care. She paid over $[removed] a month and the facility did not even send her flowers when she died. Same directors have returned and a few employees that pass around with them. Don’t expect things to get better. The ratings on here are over-exaggerated.

If the receptionist is any indication of the type of service offered at American House Hampton Village recommend finding another assistance living location. [name removed] was rude, lied and hung-up on the phone for no apparent reason, twice.

1s on all areas. I was in 7 nursing homes and 3 hospitals. This is the WORST place I have been. Down right scary. Staff member came in and told me to leave, it wasn't safe. we had to hire 2 c&ns from Resthaven. Food terrible, untrained people. they get poor pay and are overworked. No activities on tour. I wouldn't put my worst enemy there!

This is not the place for patients with FTD. After period of two months. My relative was not allowed to reside at American House West. They were not equipped to meet his needs.

I just want people to know that if a facility is under staff, you're not gonna get the care that you want or need. At the time American house was very understaffed when my mother was there. I had to be the one cleaning the floors, dusting cleaning the bathroom and taking care of my mother. We had a very horrible experience there.

My mom was at American house , I wouldn't recommend the one in Taylor !! Care was not what You pay for , food was terrible !! My mom is now in nursing home , better there ..

They would forget to bring mom meals. Residents would wait hours for employees to show up and assist them. Honestly they really need to get Advisacare out of there.

The worst rip-off place I have ever known. 6 days $[removed]. Had to pay for 2 months even though threw Mom out because they could not care for her. 4 different people, however director knew nothing and has no knowledge of what we r talking about

My dad was here for a year in the memory care unit. We were basically pushed out because my 84 year old dad with dementia did not have "safety awareness". If dementia patients had safety awareness, then why are they kept in a locked wing? Then they wanted us to pay an additional $[fee removed]/hr for 24 hr private care for him on top of the $[fee removed] we were already paying per month because they couldn't "watch" him. The lack of care and empathy provided by the people who run this place is beyond disappointing. There are so many better options out there for memory care. Places that actually help the patient AND the families navigate the complexities of this horrible disease. We moved my dad to one of these facilities last month and I can tell you that it has been wonderful! The communication is excellent, they keep dad safe and engaged and do everything they can to mitigate falls. He is not just left in his room alone all day like at AH. I wish we would have moved him way sooner!

Some of the care staff are outstanding, very compassionate and caring of my loved one. However, the operations people, especially the head of it, simply do not care. There has been a bed bug infestation for months and they have handled things very poorly. It's shocking.

American House Grosse Pointe has a serious problem with bed bugs and other pests. Bed bugs can be found throughout the facility, including the dining room. Unfortunately, the management has done little to address the problem. Residents are angry and frustrated, but their pleas are falling on deaf ears. The severe shortage of staff has left them powerless to help. The infestation will likely continue indefinitely. The location is excellent, and the building itself is nice, but the conditions make things unlivable for many.

We were extremely disappointed with this assisted living facility. My mother-in-law's room was filthy all the time. My mother-in-law was filthy most of the time. Many times she had deficated on herself and no one would clean her up. She needed so much more care than they gave her even though they promised they would and we were paying for it. We were so glad to move her out of there and I would never recommend this facility to anyone.

The memory care unit has angry, uncaring caregivers who do not treat the residents with compassion, dignity or respect. They seem to be intentionally cruel. Management only defends or ignores complaints. If they are telling their caregivers to treat residents differently, the orders are not carried out. Residents are left unchanged in pee soaked chairs. Residents are left in their wheelchairs by themselves until 2-3 in the morning. Residents are left unchecked in bed for up to 20 hours. Residents are yelled at, scolded, not wiped down during diaper changes, not positioned properly in bed, made to walk with briefs around their ankles, not bathed for weeks at a time. Residents end up with abrasions on their wrists. Caregivers seem to have a cruel agenda aimed at retribution for family members who advocate for them.

Don't send your loved one there. Understaffed, poor maintenance. Power and elevator constantly inoperable in the independent living wing.