Ascension Living

My concern with this community was that they have strange meals hours. When we realized that I did not think this was the community for my mother, and her needs.

My wheelchair bound friend and guardian for, whom I visited 2-3x/ wk, resided here for 4 yrs. The last 3 months of my friends life, I feel, was unacceptable negligence. She had 1-2 UTI's/yr, 3 UTI's her final year with the last one getting infections from the antibiotics. She complained for weeks that her behind hurt. She developed a blood clot, had lost her appetite and was eventually bedridden. Hospice was called in the final 2 weeks before her death. At this point she was put on morphine. She would scream every time her pads had to be changed so I requested to see why her behind was so sore. I couldn't believe what I saw! Severe bed sores as well as heel sores. It was passed on to me as "Kennedy Ulcers" by the facility. Kennedy ulcers cause death within 24 hrs. Decubitus is strictly neglect. Hence, she complained for weeks about being sore. I would not recommend this facility!

Our first three days here were horrible. There was a lady across the hallwho jsut kept crying and cyring and crying. They said "she does that all the time" and ignored her but she was on the floor and had been the whole time. I took it upon myself to go over there and went down to the desk to tell them the lady was on the floor; the man in the room with my husband had been waiting 20 minutes for someone to come when he pushed the button and when my husband fell out of his wheelchair, it took them 20 minutes to come and I had to go to the head nurses station to get somebody and the nurses aid who came was bad mouthing the whole time. The lack of caring and compassion....those people should not be working with these patients. This was supposed to be an area for people who've suffered a stroke and they deserve some extra compassion.

My father is here and we are already looking elsewhere. Within two weeks of being here the nursing staff has ignored him and left him to sit in his own urine for well over 6 hours. He’s got a hard time remembering things and they are nonchalant about him not eating anything and the nurses don’t seem to care at all. We’ve complained at least three times. If you care about your loved one do not send them here

During my search in March of 2013 for a suitable assisted living facility for my mother, Stella Chiesl, of the several facilities I visited one was Alexian Villages. When I visited the facility and interviewed the staff including the Director – Lauren, I was impressed with the cleanliness of the grounds and the professionalism of the people I met during the interview process. Based on these first impressions I picked Alexian Villages over the other potential assisted living facilities in the area. Over the past 15 months I have been very disappointed in the service levels my mother received. Once my mother was admitted, the Director was less interested in talking to my mother or the family and more interested in when the check was going to be received. Since I do not live in the Chicago area, I relied on the information I needed to receive about my mother’s health from the staff on duty. The problem was that almost every time I called they were to busy to talk to me or answer my questions. The total number of people working during the night shifts was 2 CNAs and there were no licensed medical staff on site after 5:00 PM. This meant that any medications (morphine, etc.) had to be administered by family members and not by trained medical personnel. The on-site doctor did not appear to be informed as to the medical condition of my mother. This became very evident when my mother was admitted to a hospital last December due to kidney failure, which according to the hospital doctors was caused by incorrect dosage of water pills. Based on my experience over the past 15 months, I would not recommend Alexian Villages to anyone looking for an assisted living facility for their loved ones.

My dad was at Lakeshore at Siena for 4 months and we moved him back to [facility name removed]. They neglected my father and caused him horrific bedsores and infections. That place needs to be shut down. It was the most horrific experience. I filed a complaint with the DQA. I would caution EVERYONE not to place their loved ones here.

Don t let the lakefront fool you. The therapists are great...few personnel actually care. Speech therapy is nonexistant. Most are contracted hires that sit in the nurses stations playing on their phones! My mom almost died here! My mom had a uti that we had to take her to the er to get properly diagnosed. We swooped her out and emptied her room. They never answered call lights...kept her phone out of her reach...never answered their phones. [removed]is better...and that s saying alot!!!

I was confined to bed, but had to learn to get myself to bathroom or I would pee myself. I was in pain for 2 hours because the nurse stated she went to lunch and ran an errand. The occupational therapist did not read my records resulting in her accusing me of either lying about asthma or lying about military service. I am a burn pit victim with my asthma and breast cancer directly related. I left as soon as my ramp was built because I'd rather be home aline than have their services any longer eventhough I was authorized an additional 2 weeks. I'd had ankle surgery with a plate and 13 screws. Not ONE of my nurses checked my bandages and refused to help me adjust my boot. I could have had a problem with my incision and nobody would know until weekly doctor visit. I finally took it off myself so they could assist putting it back on. The entire experience was beyond ridiculous.

DONT EVER take a family member to this horrible place. They could care less about our love ones. My mom had to use the restroom in the middle of the nite and they would not come after her pushing the buzzer so instead of coming to help her to the restroom they put in her in timeout in the cafeteria. What place would do that... .that horrible place. Thats abuse. Told me to put my mom to bed a nite she was really sick..thank God i didn't. She died that nite. That place should be shut down.

I am a medical provider and I cannot say enough bad things about this facility. First, the rehab physician, [name removed], has NO rehab experience. He is a weight mgmt and obesity specialist. He did not properly medicate my [age removed] yo mother who broke her arm and hip. Little to no medication was provided and there was a 2 week span with NO pain medication. Her poor care limited her ability to rehab and cost her mobility. When she had difficulty moving due to the lack of medication, I had a nurse threaten that she would go to skilled nursing, which coincidentally they have on site. She was not changed frequently and was left to sit in urine frequently. She developed at UTI and they refused to test her, leaving us to try to treat it for the last 2 weeks after we thankfully left the facility. I would never put anyone I loved into this facility. They have a 4 star rating but do not deserve it at all.

My mother-in-law stayed at the rehab part of this facility for a week. I wanted to move her after the first night when she told me she had to scream for help to go the the bathroom since the aids and nurses did not answer her call button. Then I and other members of my family witnessed with our own eyes how long it took aids and nurses to come and see what was needed after the call button was pushed. We were told twice that the button was not working properly. We actually were lied to many times within that week. We finally moved my mother-in-law after she fell early one morning and we found out that she was on the floor for at least 20 minutes until the aid could find the nurse on duty and another aid to help lift her into bed. We got a phone call that described the fall completely different than what my mother-in-law reported to us and when I got there to talk to the new nurse on duty, she told me the same fabricated story. She stated that my mother-in-law fell on her own because she wasn't patient enough to wait for an aid and that the aid came in just in time to lower her to the ground. She also stated that it only took minutes for others to come in the room to help lift her onto the bed. In reality she fell because the aid did not have a good hold of her and she slipped on the slippery floor. She had a cut and bruise on her knee as proof of her fall. Luckily she was not injured any further than that except for her dignity. This same nurse was so rude and condescending to us the rest of the day while we waited for x-rays. She could have been more empathetic towards us and my mother-in-law, but she wanted to be righteous and rude instead. Another complaint I have about this place is that the nurses and aids do not ask what they can do to help the patients or simply observe what is needed, but wait to be asked (after having to wait for up to 40 minutes). For example, providing ice bags or refilling water cups for the patients. PLEASE, just do not place your loved ones into this rehab center. They will be neglected and mistreated!!!!

Visited but not impressed. Too large very old feeling. Feeling of nursing home environment.

Alexian Village was acquired by Ascension recently in the spring. Food is so important to seniors, and real changes in quality, taste and healthy offerings need to be made soon without significant cost increases. It is clear that the right surveys are taking place, but all the residents are wondering if any real improvements will be made, of if it's just going to be empty words and promises. As a family member of a resident for years, the new management should be put on notice to do something immediately. These are some of the basics that can take down all other ratings, so the overall becomes realistically disappointing for all who live here. Simple fixes will mean a lot. PLEASE HELP the CAUSE

My mom and I wish we had never had her move to Alexian Village. She pays a lot of money to live there with the expectation of healthcare availability since she lives independently. NOT so anymore. The statement by management yesterday was "if you can live independently, you have the capability of calling 911 yourself"... She pays $3,000 monthly to ensure she is taken care of and this would include basic healthcare. This facility has changed management 3+ times in the last 3 years. Food is terrible. No physician on site..........we are now looking elsewhere for her to live. (The employees, however, are wonderful!)

WOULD NOT RECOMMEND!!!!! MY FATHER IN LAW HAS BEEN AT THE WICHITA, KS, RIDGE RD FACILITY FOR 3 WEEKS, HE’S HAD EXACTLY 3 SHOWERS, THE LAST ONEN WE HAD TO ASK FOR MULTIPLE TIMES. PRIOR TO HIS LAST SHOWER HE HAD BEEN WEARING THE SAME CLOTHING FOR 4/5 DAYS. TONIGHT HIS HEADPHONES HAVE BROKEN AND D/T VISITATION RESTRICTIONS WE CANNOT TAKE HIM A NEW PAIR. THE NURSE ON DUTY WILL NOT ALLOW FOR ANYONE TO MEET US AT THE DOOR FOR THEM. MORE OFTEN THAN NOT WE WERE MET WITH RUDENESS OR JUST PLAIN IRRITATION. I HAVE BEEN A NURSE, AS WELL AS A CNA, IN THE LONG TERM/SKILLED NURSING SETTING AND KNOW HOW THINGS WORK! I HAVE PERSONALLY MADE HIS BED ALL BUT 2 DAYS OF HIS STAY. I HAVE CALLED THE FACILITY ON A COUPLE OF OCCASIONS AROUND 6AM OR SO AND HAD TO CONTINUE CALLING UNTIL SOMEONE ANSWERED. I WAS TOLD THAT THEY WERE BUSY GIVING REPORT. WE HAVE HAD TO CALL AND ASK FOR SOMEONE TO CHECK ON HIM BECAUSE HE HAS CALLED US AND NO HAS ANSWERED HIS CALL LIGHT. OUTSIDE OF A COUPLE OF THE AIDES AND NURSES, ON UNIT B-1 OR 1-B (NOT EXACTLY SURE HOW THEY REFER TO THE UNIT) WE ARE NOT HAPPY. WE DID NOT FEEL AS THOUGH MY FATHER IN LAW WAS GETTING THE CARE AND CONSIDERATION THAT HE DESERVED. NOR WERE A COUPLE OF THE OTHER RESIDENTS THAT MAYBE NEEDED A BIT MORE ATTENTION BECAUSE THEIR MEMORY WAS’NT THAT OF OTHERS. I WILL NEVER RECOMMEND A VIA CHRISTI FACILITY TO ANYONE.

Horrible rehab experience for my father suffering with dementia. They apparently are not equipped to deal with anyone with any problems especially dementia but yet accepted him anyway$$$$$. If you cant function on your own I would warn you to stay away. The problem with that is that you are in need of assistance when you go to a rehab facility = a catch 22. My father was sent back to the hospital after a supervised visit to the restroom where the sink was pulled off of the wall somehow. You tell me how that happens. It wasn't until after that that I was told he would not be able to return to the facility (a blessing in hindsight) because they "can't deal with patients with behaviors (dementia)". No compassion and only wanted to get paid. They even lost his only pair of prescription glasses.

I really thought we had found a great place for Mom. It started out fine the first week in rehab, then moved to long term care. A big difference between rehab facility and long term. A large part of the long term staff have very bad attitudes. They make you feel you're putting them out when you're interrupting their personal conversation after standing at the nurses station for 5 minutes with no one acknowledging you're standing there. THE ultimate insult was when we discovered someone stole $10 and 50 cents she kept in her cosmetic bag...really! Stealing from a 90 year old! Sad!

If you are looking for a Rehab Facility, do NOT even consider this place! Wouldn't recommend to ANYONE! *No Structure, NO one in charge, staff very disconnected *Did not use medical belt to move very WEAK patient *Bar talk at Nurses station, very UN professional *Patient finished meal, asked to return to room...was told the aides went to lunch, just wait until they return. * Did not take bandage off the incision as Dr. ordered, they were reminded 4 days later, and said it was no big deal. *Did not bring the food asked for at mealtime. later said patient can't have that food...Well, come ask if she would like something ELSE!! *Bus scheduled for patient DR. APPT was scheduled an hour LATER than the appointment! *Patient , age 83, off food, (trouble with swallowing after surgery) for 12 days...when she could eat again, the RN said "Eat as much as you possibly can!" Really? Crispy fried chicken & Mashed Pot. with gravy, 2 glasses of milk AFTER 12 DAYS of no food, or water, only small ice cubes. Then...later nausea for 5 days...until FAMILY asked for nausea medication!!

Our Mother spent 8 days here for respite care. Her wedding ring disappeared on the 6 th day. Staff was very cold & rude about the situation, especially the social worker. Very unwilling to help resolve the issue. We all were horrified & heartbroken to think that our Mother had been violated. Please do not leave your loved ones there.