Benchmark Senior Living

Excellent care and communication in the memory care unit. However, the communications from the facility executive were atrocious.

There was a lot of turnover of staff and a lot from agencies. The first activities director they had was WONDERFUL but then the others did not stay very long. They had some really really good staff - but they just could not keep them which was disappointing and caused a lack of care. He did not get what he needed. The facility itself is very attractive and has a wonderful layout for memory care - his room was lovely and had a lot of natural light.

My loved one really enjoys, the interaction with other people. She engages in social activites-, and was alone before being around others. She really enjoys bingo and exercise classes. Overall, it has been a positive experience. There was an issue with care services, which included two showers per week, and she was only gettinf one but that issue has been resolved. Overall, I am very happy.

Institutional food is hard to please everybody with and we do understand that, but we do wish they could acknowledge better when residents are vegetarian so that can be an improvement. However when it comes to the activities they bend over backwards for them, they are great. The overall value for the money seems to be more on the reasonable end of things we compared it to. We would definitely recommend this community to other families based on our experience so far

In general it is one of the better places but they do need some improvements - the food needs to be improved and they are short staffed. It is a sign of the times and with their not being enough staff, the staff that is there working are stressed and do not always necessarily present a good face to the clients.

Our tour at The Village at Buckland Court was okay. The people were very pleasant there. We liked it overall, except the rooms were not big enough. And our loved one preferred a different location.

This was a good community. My loved one wanted a different location.

It is a place to look into to see if this be a good place for your loved one. This was the best location for us as my loved one is familiar with the area. The staff are pretty good to work with if the family has questions and concerns about our loved one. The community staff are good at trying to assist my loved one with transitioning into the community better.

They provide great one-on-one assistance. They do a good job helping my loved one with bathing and depends, and they'll bring her a tray of food at any time, which is awesome. It is expensive though, and the landscaping could use some work.

The Church Hill Village community is a spectacular place and the staff members there are so friendly and great. Their dining halls are nice but according to our loved one sometimes the meals are spectacular and other times not so much - it depends on the chef who is cooking that day.

I like to hear the church bells - great location. I like to hear/see the students walking home from school - I love seeing the kids! The people here really care! I like all of the light! For the most part the food is excellent!

I toured Benchmark Senior Living on Clapboardtree. The community tour and first impression were both good. However, they weren't not available/open for respite stay. We would've had to bring in furniture, etc., for a 3 week stay. We chose another community because Benchmark couldn't provide what we needed at that moment.

The community outreach is very, very strong. Some of the staff haven't been delivering what they should have; however, it is on the upswing. There has been some transition of key staff members, and they have a new Food Service Director in place now. I am hopeful with the new changes of the key staff members. The community has a lot of activities available for the residents to choose from.

The care is excellent, and the staff is wonderful and attentive. The community needs to modernize the activities for younger residential cliental. I believe that the music is from the 20s and 30s and they need to update it up to the 60s. The community is willing to work with the residents to try and find items that the residents will eat. The menu is a lot of pasta and meat options. It would be nice to offer more veggie choices, especially fresh veggies. Again, they are trying their hardest in finding the foods that the residents will enjoy, and I believe this deserves high marks. The nursing the staff are top rate as well.

This was a good community. The community wasn't as good of a location for family and friends to visit.

Our loved one has been very happy with how clean the entire community it

I like to hear the church bells - great location I like to hear/see the students walking home from school - I love seeing the kids! The people here really care! For the most part, the food is excellent! I like all the light!

Good community with nice staff. The rooms and community felt smaller than we wanted for our loved one.

This community is on the water and it is very beautiful. It just was not the look that we wanted for our loved one. We wanted somewhere where the staff made a difference. We just did not get that feeling that we were looking for

The tour itself was very good. We just didn't have the same feeling about it as the place we chose. The facility itself seemed a little more institutional, like a nursing home. The people were all wonderful, and it was in a great location. It just didn’t feel as much like home.