Bickford Senior Living

Mostly positive overall. Friendly staff, but high turnover makes consistency harder. Activities offered are great for residents. Dining is good, but staffing challenges sometimes makes meals late. My parents are well cared for and I am grateful, and know staffing issues are in every industry but seem more prevalent in the assisted living area.

Overall it's a good facility. Most of the staff I've dealt with are great. There are just a few who have been rude to my mother. But the head nurse resolves any issues quickly. They try to involve the residents in activities that the residents are interested in like bingo and other games.

The staff is very kind and attentive. Carla's room is a bit dirty but nothing out of control. Other than that we have not had enough interaction to have an opinion on dining or activities. This is our busy time of year so we are not hanging out there much. I do appreciate how quickly they got us in. They were very accommodating and even met me at 8pm at night to help settle her in on move in date.

Staff are OUTSTANDING!! Food is good, could be a bit cleaner but the compassion of all their team members is exceptional, they are So very patient, caring & understanding. People make the difference

They are committed to their patients. I would definitely recommend this community to other families based on the experience so far.

We are happy with our choice, but we made our decision based in part on the fact that the facility was family owned. Shortly after we moved in, they were sold to a corporation. It has made some changes in both the cost and care protocols. I would encourage people to ask about staff/patient ratios, how often and the range of average cost increases and after hour contact procedures. I would also suggest getting a list of contacts and truly understanding how their family member will be (or not) included in activities especially in memory care. I would also encourage anyone looking for care to join a support group especially if one is offered at their intended location.

I would recommend it. It's not easy running one of these facilities. Sometimes they failed to notify us when sickness occurs. Staff is friendly.

Went through a staff nursing transition around time mom moved in so there was some lack of attention to a non life threatening medical issue and lack of communication around pharmacy and doctor transition to Bickford's people, but I understand the site is or did hire a site-dedicated nurse. Would like to see more staff milling around but can't comment on what number is appropriate. Otherwise generally pleased with facilities and staff so rated at least 4s.

Caregivers are amazing and very patient. Administrative functions need improvement. Sales lead made promises that are now hard to deliver upon. Right hand not talking to Left hand. Needs a more formalized "welcome" and orientation when a new resident moves in.

Very helpful and responsive to need for quick admission. Staff very busy and difficult to reach post-admission. Night shift nursing staff inconsistent availability and meds do not seem to be administered consistently. My mother complained of not receiving pain meds as needed and was writhing in pain when I visited. My mother complained some of the staff were not very nice. The Director and leadership seem good and caring, but they seem maybe understaffed.

My mother in law got a one bedroom here. Beautiful place, nice staff. Something she and her family was the 30 day period at move in where they had to manage her medications, even though she was doing it for herself before. Understandable, but hard for her to take considering the $[removed]add on charge for that service per month until she is reassessed after the 30 days and has a note from her physician. Since she won’t go to dining room (her choice, not theirs), she was getting cold leftovers after dinner. This seems to have been corrected. Still a big adjustment for her, but the staff has been gracious. Hopefully she will start getting out more into the community there.

Bickford seems to be a good community overall with a solid administrative team. [name removed] who manages the meds and day resident routines is very dedicated to giving her best for the residents each day. It has been a month since my mom came to Bickford. It has been a learning curve for her as well as the Bickford care staff for settling into a new daily routine. Overall, I feel Bickford is a good community for mom. I do feel that their meal plans and alternate options are in need of some overdo attention based on what the residents are served each day. The initial walk through presentation far exceeds the day to day actual meals and options the residents are presented with daily.

Because my sister doesn’t not need a lot of help some times is over looked.need to improve food both volumn and flavor.Week end there are very few helpers and no actives for them to engage in .loved management but need more help on weekends

The lady who was the director when my mom lived there was not pleasant and if I needed to talk with her she never seemed available to answer questions. I am to understand that she does not work there anymore. My mom did not care for the food but she did eat what she could. The other staff was amazing and I truly liked many of them.

I'd give a 4.6 on all of the items on the list!!! We've been very pleased and mom is doing well!!! Thank you for helping us find this facility!!!! I love that I can go there anytime and let myself in with the fob that they supply us with....that was a definite feature that helped with our choice of places!! Yes I would recommend the facility to others!!! And it's so close to my home which is really nice cuz I can visit with mom often!!!

I like the homey feeling that's they've created. The front looks like a front porch at home. I also love the size. It's small and I think that's what we prefer.

I like that my mom feels safe there . I like that it feels like living in a mansion and at the same time in a home. My mom has been there only two months. I can't think of anything right now that they could improve on. Yes I would recommend the community to other families and I have!

-We like that it is very close to. where we live. -We like the layout of the community, being smaller and more easily accessible for mom. Also meaning fewer residents and more attention by the caregivers. -We like that it has a very home like feeling. -We like that the staff are all very friendly. We would certainly recommend the Bickford. It is a very nice community and the staff and caregivers are really great at what they do.

I thought everyone (staff) was very friendly and concerned for [name removed]. Unfortunately [name removed]was much sicker than we knew and didn't live very long after moving in. If I (we) had known. She was going to regress so very quickly I probably would not have moved her to Bickford. Staff did the best they could and were equipped to do. It is a beautiful faculty. The dietary tried to find foods that she would eat and make specific foods just for her.

At times there is only 1 caregiver on duty for 15 residents and there are some very high fall risk that can not be left to tend to another need until someone comes from other side. There is not good communication between them at various levels.