Bickford Senior Living

Our family had a virtual tour with this community and it was really nice, it had a good set up. However we just thought the person who gave our family the virtual tour was a little to pushy, but the facility was still very nice.

With Covid, we're only just now starting to be able to go in and spend time there. As far as I'm concerned, they've done a very good job with my loved one. Any time I've had any issues, they've always straightened things out. I would recommend it here. Most of the staff are very friendly. There's always that one person here and there, but overall they're very friendly. It always smells very good in there. I know my loved one would like to see more activities than just bingo. They tried to have a country western themed day, and only one other person participated. I feel like the staff should be participating too when they plan those sorts of things.

I would refer others to the community, if you can afford it. It can be pricey. I got a warm fuzzy feeling while I was there. This is because of the staff, decorations, and cooked meals on site. The activities are good here and they change them to assist the residents in being active. The only negative is they kept calling the primary doctor to increase medication to try to control my loved one's dementia. We ended up moving my loved one since the doctor wouldn't increase the medication anymore.

The community is kept neat and clean and the staff is very friendly. The care my loved one receives is good and they have activities available for the residence. I would like to see the food improve. I would recommend this community to others

I think the experience has been very positive. The staff is extremely helpful. My loved one has a cat, and during this time that I haven't been able to visit, they've been very sweet to help her with that and make sure she didn't need any assistance with anything. The front desk has been good overall. They communicate well, especially during this Covid time. I felt they've done a pretty good job of communicating any changes as they've come through. For the most part, very friendly people work there. Every once in a while, you get someone stodgy, but that would be the case anywhere. My loved one is at a lower tier of care, and they've done a good job with her at that level. I think they do pretty good with cleaning. My loved one seems to like the food overall. After a while, there are some things she gets tired of, but I think they do a good job of keeping things interesting. The activities are pretty good. I know they have bingo, light gardening activities when it's nice outside, movie parties, among plenty of other things. My only complaint would be that minor maintenance issues took more time to resolve than I would have liked.

Good tour with [name removed]. We are likely picking this property. [name removed] will see it on Tuesday the 1st.

They really have tried their b est to open back the activities, but our biggest complaints would have to be with the food and communication. In the beginning the lack of communication was related to covid, but we felt like they could of done a much better job getting things across to families. When our loved one moved in their was supposed to be an orientation session, but it was stopped with covid. However, we wish they could of had at least a virtual orientation or written material explaining things we did not understand. We did have a great experience with the sales department, but once we were done with them we did not really know who to go to whenever we have questions or concerns.

It was very friendly there, but it seemed that the people in charge - the administrators - kind of went downhill once my loved one moved in. They did not give a lot of feedback about what my loved one was going through, mainly because upon move-in, they didn't tell us she would be quarantined for 5 days. They said they told her, but they did not tell us. So in those 5 days, she had to stay alone in a two-room apartment, and I think that broke her. After she got out and could meet a few people and make friends, then she seemed to enjoy it. She said the food was very good, that they had a lot of choices, and meals included all four food groups. I just wish they had been more upfront about those first five days.

the community is very homey and my parents really like the community. the staff is very friendly and caring. They are very accommodating to the residence, and the community is very clean. The staff go above and beyond and really care about the residence. I would recommend this community to others

Lovely facility, rooms were beautiful. The Alzheimer’s unit was nice but there were only 4 residents so it seemed very quiet. I am removing my mother from a place that has very low census and no activities at all, not sure I can take a chance on another place with low # of residents and staff.

This seems to be a positive environment. It's a small community that allows everyone the feeling they are cared for. Very clean and well kept. Nice presentation.

We chose Bickford of Champaign because the staff members had been here for a long time and they were very caring in their philosophy. They truly care about him and that is evident. They have been good with communication. I would tell others that even though the transition is difficult, the end result is wonderful after your loved one becomes more acclimated. The things we had hoped to accomplish by moving him in here are coming to be and it is really wonderful to see. I would recommend to other families who are looking.

Overall we had a good experience at Bickford. They were very family oriented facility and they were great about working with us, especially towards the end. I would recommend to others looking.

It is a pretty expensive community but they are keeping a close eye out for our loved one. The staff is very caring and helpful, and the care services they provide is like first class.

My dad said this community was home when he passed they cried with me. They treated him just like a member of the family. I have recommended this community to many people already, And they have really liked it.

Beautiful facility. Great front porch and courtyard. Room size good. Not too big or overwhelming. Activities include exercise (some in chair), bingo, WII and crafts. Private dining room where families can have a meal. Would want a studio. Able to do 2-person transfers. $8000 per month. Has GRIT tv station. Offers a retreat room to allow time for move in. 30 day trial.

Beautiful facility. Great front porch and courtyard. Room size good. Not too big or overwhelming. Activities include exercise (some in chair), bingo, WII and crafts. Private dining room where families can have a meal. Would want a studio. Able to do 2-person transfers. $8000 per month. Has GRIT tv station.

This community is a beautiful place and the care I received from A specific individual was above and beyond what she needed to do. The room sizes were nice, and the food was good. I would definitely recommend this community

We chose Bickford of Iowa because we were pressed for time, they had availability, and this facility was a little more affordable than some others that we looked into. It ended up turning out to be a good fit for the care that she needed. They had 2 different room sizes to choose from, and we initially chose the larger room. It is smaller, but adequate for what she needs. She gets along really well with the staff members and seems to be happy and content here. The only thing that has bothered me is that we are able to visit, but there are limited opportunities which can be hard with my work schedule, so I am not able to see her as much as I would like. Overall, I would absolutely recommend this community.

My ratings are based on my loved one's feedback. The community was good and I would recommend this community. We had a few window visits during the time that my loved one was there. My loved one enjoyed the food, and he stated that it was too much of it though.