Bridge Senior Living

Arbor terrace has lots of activities on its calendar. My mom mostly watched tv. She did some activities but she was not engaged. Most days she had breakfast from around 9 until 11. They would wake her up around 6 am, get her dressed and then put her back to bed. She had a very small shared room. Her walker did not fit in the bathroom. It was pretty cramped for someone who needs help using the bathroom. The staff were nice and friendly, but I felt that it was quite understaffed. I found it to be depressing. The management was a little agressive with me when I complained. The food service guy was helpful. The quality of food was low. No bananas in the entire building when I asked for one. There was no milk on the entire memory unit side. The dining room where she ate was cramped and dingy.

The food is terrible for memory care residents. Had a bad incident with my husband’s toe. Was really infected and they didn’t let me know until a week later. Had to take him to Emergency room and he was admitted to hospital for antibiotic drips.

The apartment is the experience's highlight—it is beautiful and roomy. Overall, the Grande is beautiful, too. The activities are good, and my loved one loves most of them. The present leadership is friendly, qualified, and concerned about the residents. However, the Grande had significantly declined before our arrival, and it is obvious that they are struggling to turn things around, no matter their efforts. There is constant turnover within the care team, and there seems to be a lack of training and qualifications for the job. Most of the staff interacting with the residents within their living spaces struggle to show even the standard decorum and ethics expected in the healthcare industry. Not all, but most are extremely unfriendly, opinionated, forceful, and full of excuses for not performing the basic duties expected in an assisted living environment. My loved one has even felt threatened several times. Not a day goes by that my loved one does not vehemently complain about the food being cold, tasteless, and “odd,” and that they are always out of the “always on the menu” items. Several things, like the food, the response time to pushing the pendant and calling for assistance, and the quality of the staff, was misrepresented when we investigated the Grande. The distribution of medications has been abysmal, as has hygiene care, especially showering and bathing, having adequate staff levels, and housekeeping keeping the living spaces clean. All are still lacking, but getting somewhat better. I would not recommend the Grande; my heart breaks for my loved one, and I am actively researching our options. I would not have given the Grande a second look if I knew what I know now. Things are improving; however, the improvement is too slow.

Staff not attentive. Missed little things, and took way too long lot fix when multiple outages of hot water. Would avoid and would not recommend.

Everything was fine until my dad passed. Since then we have been completely ghosted. Not a word of condolence. Nothing. Hard to say much since he was only there for 1 day. I will say that the nurse was very difficult to work with by email, though better by phone or in person. Also dad's button was not working until I called in to find out what was happening.

I would not recommend. Until management shifts its focus from covering for its inexperienced staff to providing love, compassion and care for its residents, steer clear of this facility.

The Good (in my opinion) was the most of the care takers who ( not all) seemed to care for the residents and tried to develop relationships with the families ,on the down side of that many of them worked back to back and sometimes three straight days of 16 hour shifts which of course led to them being exhausted and not being as attentive as normal. I tried bringing this up with the director and they said that the employees volunteered to do the extra shifts but my argument was how could they be competent after working so many hours to be able to care for the residents safely.

I would not recommend this facility to new families. My mother-in-law doesn't want to move because she likes her room. There have been times when the doctors have prescribed eye drops. It took them more than a month to get the eye drops to her. The staff are constantly on their phones. Turn over of employees is insane. What the staff said when we toured and what happens there are two different things. Also things have gone missing from her room and haven't been found.

Like: close to everything Dislike: nursing staff is miserable to work with. If your loved one has a high level of care we do not recommend this place. Camera monitoring necessary to keep staff accountable but that's an added personal expense. Dislike the high level of staff turnover and not enough staff

It took over an hour to get dinner sitting in their dining room. Worst managed place I've ever seen. And I didn't authorize them to charge my card I was supposed to write them a check but they never asked for the check so they took the card money. I was so angry. And my dad has passed back in [month removed] I have called them repeatedly they won't return my calls they did nothing to help

The Grande has been disappointing in many ways. The care in Lilac Trace which is the memory care unit is not sufficient. Our mother is rarely given a shower nor does anyone help her at bedtime or in the morning with getting dressed. She usually wears the same clothes for days or longer. If she has an accident in her room or bathroom it can take days before it is cleaned up. Therefore leaving fesses on the floor and on her chair, bedding, etc. We were told that an aid would check on the residents every two hours. The only time an aid or nurse comes into her studio is when it is mealtime or to distribute her medicine. No one checks on her after the evening meds are dispensed. We have installed a camera which has given us a little peace of mind. You will start paying as soon as you sign the contract so don’t sign until the you move in. Your deposit check will not be returned but used for the days before you move in. It is pretty, food is good, there are a few good staff members.

The memory care unit is very understaffed and they have a fake calendar of activities on the wall. The residents are put in front of the tv for several hours a day. The short time that they do have activities, the person running them is great, she is just not there for long enough. The residents are bored and act out due to this. All complaints fall on deaf ears, even when sent to corporate. The furniture is old, some broken and smells like urine, carpets need to be replaced. I would not recommend, and have moved my loved one out.

I would probably say to check out other places first.There's definitely not enough Staff.

Improvement areas are responsiveness and care employee attitudes. There is zero clinical backup during the night to assess when urgent needs to escalate care arise. Patients should not have to writhe in pain during the night and have to call family in the morning, who then have to call an ambulance.

My loved one was previously a resident at The Grande at Laumeier Park and overall, our experience with this facility was very poor. Based on our experience, I would not recommend this facility to others.

I liked the staff( not admin) and no , I would not recommend. I would tell a friend, not to put their loved one there. They need to improve on, staffing, and communication between administrators and staff. I could never find the nurse on duty or get ahold of them.

Whenever my mother was ill the staff didn't or couldn't handle her illness. Tests were continually delayed and treatments (meds) were delayed. Also, I found it almost impossible to speak with someone about Mom when I needed them. My calls were not returned. Her apartment was cleaned about every three weeks instead of the weekly cleaning promised. The common areas were very nice. Based off of our experience, I would not recommend them. They were fine when they were the [removed], but the new group just couldn't get their act together. Unfortunately, I attributed some of mom's declined to their lack of attention to her when she got ill.

Very nice facility itself. If you choose it don't expect good service and don't let them manage your medication.The facility was very nice. But he had lots of problems with staff management and his medication service prompting him to nit tho it it was worth the expense so he moved. He did enjoy the attention to veterans and he did say the residents there were great. But several had the same experience as him.

These numbers are based on my experience with Terrace of Chestnut Hill. My mother's feet were so swollen for over a month where she couldn't put a shoe on also, she was never seen by a podiatrist in the almost 4 months that she was there her toenails are like claws. Also I saw a patient fall and the staff just picked the patient up off of the floor and put her back in the chair. Never wrote an incident report.

He fell out of bed when he was here. I took him here and told them I was bringing my loved one with no bed sores and appreciate if they would turn him while I was gone. the aid put him too much to one side and he fell on the floor. He was paraplegic and he was left on the floor. They said because he was in a home like bed he couldn't have bed rails up which meant restraints. I did not think that was very fair. They asked what hospital to take him to if needed and they took him somewhere else I did not have on file. I gave them plenty of medicine while I was gone and they went and bought a bunch of other medicines and then charged me for it. I would not recommend them to others looking.