Commonwealth Senior Living

I can say that the new director [name removed] is nice, attentive, and strives to please. As well as [name removed], the sales & marketing. The aides usually assist the residents. The nurses are always at the medicine cart at the dining room entrance giving out meds. I don't think they go to a residents room unless they have to. You can use this if you like. I'm my mom's only advocate, I know my judgement is a bit harsh. The facility is very upscale when you are there. It's a very nice building with activities that my mom liked.

Still happy with our decision. Good care, and long time staff.

I love the staff that I have gotten to know. They truly care about the residents. Of course things can always be better with having more staff on each shift so that the residents have as much care as they need. It is expensive but I have peace of mind, knowing she is being cared for. There really isn't a ton to do right now honestly. They try but need more staff. I know they try but are struggling with staff at times. It's truly a great place and I love it there. But like a lot of places, they are always looking for help

It's a fantastic community!My mom said "I could live here". Then wanted to move in the next day. I would recommend to others. It's very clean, friendly and compassionate.

A few concerns or mix ups and after working with the staff, but it was worked out. They are committed to contacting family members if there is a concern and do not wait for things to escalate.

The staff is great and very helpful and the facility is always clean and fresh smelling. It is very convenient and this was [name removed]'s first choice.

The staff is fantastic. They are friendly and helpful. The facility is always very clean. The rooms are a great size. The Program Coordinator and activities team are incredible. There is always something to do and opportunities to gather with other residents. As far as the food goes, I think sometimes they overcook the meats.

My loved one is a resident at Commonwealth Senior Living at Salisbury. Some of the staff are warm and friendly, others are not. It is hard to connect with them. It doesn't seem like they have enough or the right mix of staff. A few are exceptional and others are mediocre, cold, irritated. Don't want to be bothered and defensive. My loved one states concerns with the food, specifically the temperature and also getting items off of the anytime menu. As for the Value for Cost, it is a lot of money. Hard to gauge if all the value is being derived that could be. My parents quality of life has improved dramatically and dad is safe and has a lot more choices then if he were in a nursing home.

This is a great place! Mom really likes it. Much better than her previous facility. Friendly staff, good nurses.. really first month has been great so far.. they also have a family night with food and drink, anyone can come.. it's a very nice thing to provide

The experience has been very good and my loved one is happy here. My aunt is in memory care. They do a very good job. They care & are very professional. [name removed] is wonderful. She has made this transition for me a lot easier than I had expected. I would give her a 10!!

Better communication between staff needs to happen. They need a portal of some sort for better communication between employees and residents. It would give families peace of mind.

These are my loved ones answers - The staff is very nice and responsive but the problem isn't always resolved and requires follow up. That would be our comment on staff.

The staff (aides) are very friendly and knowledgeable. But they are generally slow in responding to the resident's pendant alert system, especially at night. I brought this to the attention of the director several times. Housekeeping was great. Communication with the family was good. The move in process was also good. Meals are of the highest quality and the menu is on a good rotation. The executive chef knows what he is doing. One area of improvement would be better supervision of the aides at night. Also, a more timely dispensing of meds, especially PRN meds, needs to be worked on. I would definitely recommend Seaton Chesterfield, with the understanding that it isn't perfect. I realize that finding and retaining capable staff is difficult. This is probably true in all assisted living & nursing homes, so that should be taken into consideration.

I have already recommended this place for another family member. And I chose this place because it was so close to home. They took good care of mom until she passed.

Communication not as good as I would like. Care could be a little better but my dad is tough. Food selection could be better.The first place accepted my dad then declined. Commonwealth said they would accept him.

I like that it is smaller. Seems more intimate. I like that I can usually get a response back when I reach out to the Director or the nurses. I adore Iman, the Concierge. Most everyone is friendly, caring, and responsive. I enjoy the way the aids interact with the residents. You can see genuine love and care.

We picked this community because of the price, which is one of the highest of all that I investigated, I would hope the rooms to be higher quality. The closet doors, lighting, are on the level of low quality apartment rentals, and the maintenence around d the building is especially poor, with piled maintenance refuse behind the building....which is especially regrettable given the center is in an overall upscale region. I would recommend to others. We picked this community because of the location, the view from the room, the safety features in place.

I think it's a great place. I've become friends with alot of the staff and they do care very much. A bit lacking in communication at times. We are working with that now. I feel very comfortable having my mom there.

Friendly and helpful but short staffed i think. facility is beautiful. Sometimes hard to get call backs about things. medical issues handled well. lots of great activities. Unfortunately our relative just stays in her room and gets meals delivered. so sometimes they don't look the greatest by the time she opens the box. so, that's why she doesn't like the food.

My loved one was previously a resident at Commonwealth Senior Living at Hillsville. I have minimal complaints. Good response when we asked for things we felt were needed. So happy to be there with Hospice overseeing and we also hired additional caregivers so someone would be with her the majority of the day. Rarely any extra at night.