Compass Senior Living

This place is dirty. Little medical care. Keep residents that need more care. Residents fall out of wheelchairs. Understaffed. Residents fight with each other. I would not let my dog live at Belfair.

This review doesn't even deserve 1-star. This place was absolutely the worst! We were told that our mom would be well taken care here and it was completely the opposite. She suffers from dementia and can’t remember anything. The staff there didn’t ensure she took her medications and were nowhere to be found when needed. A week after we admitted her, we came to visit and as soon as we entered the lock down area of the facilities we found my mom laying down, shivering on a small bench in the middle of the hallway with no one attending to her. We then went into her room that she was assigned, her bag and belongings were missing and staff wasn’t aware of its location. They later found it while we were there sitting behind a coach in the common area. We had previously asked if they could provide her with a blanket until we could return with one, which they agreed to, but upon arrival had never provided. We then reached out to talk with the med tech about her prescriptions, but she was nowhere to be found constantly going on smoke breaks. When she did return, we had to follow her around the facilities to get answers because she didn’t take the time to stop and talk to us. The staff that was feeding them while there would just throw down their food in front of them and seemed put out when asked what they were eating. It gets worse, when leaving one night after visiting, we found the staff changing tenants there with the windows open so anyone could see in, unbelievable. My mom was in this place for only 2 weeks, only long enough until we could find another facility. Upon talking to management when she left, they admitted that their staff needed more training and they were going “have a talk with them”. When asked if they could provide a discount for such a poor experience for my mom, the manager said they would ask their board and was told no. So not only did we get charged a non-refundable deposit during move in, my mom was also charged for her 2 weeks there and another 30 days after departure per their terms. In all, the incredibly terrible experience cost her over $10,000.

This review doesn't even deserve 1-star. This place was absolutely the worst! We were told that our mom would be well taken care here and it was completely the opposite. She suffers from dementia and can’t remember anything. The staff there didn’t ensure she took her medications and were nowhere to be found when needed. A week after we admitted her, we came to visit and as soon as we entered the lock down area of the facilities we found my mom laying down, shivering on a small bench in the middle of the hallway with no one attending to her. We then went into her room that she was assigned, her bag and belongings were missing and staff wasn’t aware of its location. They later found it while we were there sitting behind a coach in the common area. We had previously asked if they could provide her with a blanket until we could return with one, which they agreed to, but upon arrival had never provided. We then reached out to talk with the med tech about her prescriptions, but she was nowhere to be found constantly going on smoke breaks. When she did return, we had to follow her around the facilities to get answers because she didn’t take the time to stop and talk to us. The staff that was feeding them while there would just throw down their food in front of them and seemed put out when asked what they were eating. It gets worse, when leaving one night after visiting, we found the staff changing tenants there with the windows open so anyone could see in, unbelievable. My mom was in this place for only 2 weeks, only long enough until we could find another facility. Upon talking to management when she left, they admitted that their staff needed more training and they were going “have a talk with them”. When asked if they could provide a discount for such a poor experience for my mom, the manager said they would ask their board and was told no. So not only did we get charged a non-refundable deposit during move in, my mom was also charged for her 2 weeks there and another 30 days after departure per their terms. In all, the incredibly terrible experience cost her over $10,000.

My loved one was here but we removed them from this place. I got them out after certain things couldn't be overlooked any longer. First off this place is very understaffed. They don't watch the residents here. This isn't a safe place - a lady was by herself outside and she fell and hit her head. The residents are NOT fastened in their wheelchairs and I was told they couldn't do that - they have a "right to fall". I was stunned by that answer.

What isn’t asked here is: *Fulfillment of contracted services *Honesty and compassion of nursing staff *Quality and enjoyability of meals *Intellectual programs and outlets *Level of theft from patient rooms *Administrative oversight of onsite staff My wife is, sadly, a tenant here. While we have to give rave reviews for the kindness and selfless efforts of the under-trained and underpaid staff, we would have to give the above categories failing grades. *Many of the daily requirements for patient room care are totally ignored. Her guests wash her dishes and make her bed. *The staff nurse is totally lacking in empathy or compassion and has only a vague relationship with the truth. Her lies and misrepresentations are legendary among staff and patients *most meals are poorly received by the diners... Salami sandwiches are not appropriate nighttime fare for the elderly. Clearly, the meals are planned with a financial objective rather than nutritional. *tenants are warehoused here. There is no sense of community or an attempt to help tenants of similar awareness and abilities interact. Meal seating is ‘assigned’ as though tenants are kindergarteners. *theft from tenant apartments is rampant. Not unexpected from a minimal wage staff but definitely controllable with appropriate effort and background checks. *local administration is either lacking or indifferent. No one from a ‘modern’ country wd accept lukewarm water, subpar food, and dirty dishes as acceptable for anyone in their care. In a nutshell - not somewhere you want your loved ones to be.

My father was admitted to Callahan Court in late June 2017. Charged a $1500 NON refundable “property improvement” fee upfront. My father passed away on [date removed], he spent about 9 days there and they refused to refund ALL of July’s rent minus of course the 2 days he was there. They basically stole about $3500 from our family by charging 2 weeks of rent after my father was dead and not even on property. All requests to speak with management went UN answered

Toured and not impressed, nothing going on for patients as far as activities, they had a board full of stuff that wasn't being done. People in wheelchairs pushing themselves after meal while staff walked by on phones, director in office on her cell phone with doors closed while the one staff member toured us but we seemed to have bothered her. Floors were dirty in dining room with dirty plates, carpet looks like it hasnt been washed. Walked by back door with 4 staff smoking by back door, whos caring for the people? "The back" was depressing which is their dementia lock up, people just sitting on couch sleeping while staff member was on phone. Only on call nurse, rooms are small and people look to busy to care for the patients. By busy I mean on phones and smoking. Move on if your looking to expensive to pay them to ignore my parents needs.

I was not impressed at all with my tour of this community and would never put my mother in a place like this one. As soon as I walked in I could not believe how run down and dirty it was. I truly would compare it to a dump in my opinion. When I was walking around I noticed a man hanging half out of bed needing help and nobody was there to tend to his needs. It was very sad and depressing and I would never recommend it to anyone. Overall awful experience and they need to clean that place up.

Toured this facility. The staff was rude and the food was horrible. I was looking to move my Father in law here but no way!

Severely understaffed for the amount of residents. The nurse is worthless, or lazy, and doesn't provide the care that is needed causing either sickness or injury to their residents, some of which gets to far to be fixed.

Severely under staffed. Unprofessional facility. From the service to the medical.. desertpeaks has no true care for residents, or its own staff.. "the boss" isnt a good "capitan" don't aboard your loved ones on a sinking ship.. of bedsores and neglect!

As far as the amenities list you might have read I would apply the "can't believe everything you read" philosophy. My mother is at the Ashland Oregon facility and not only are we having the contract she signed reviewed we're also, along with several other families, looking for somewhere else for her to live. This facility is over priced and understaffed, everything from the food to the housekeeping services have and continue to be totally unacceptable.

I was very disappointed in Eagle Springs. Mom passed away while she was there. It was a difficult transition. Mom had lost 12 pounds and she had severe dehydration when I got back from vacation. I had to rush her to the hospital. There was no communication about this. The communication with the staff was horrible. I was so hopeful with this facility but I was very disappointed. One time I left mom at 8 o'clock at night and got back at 10 am the next day and she was in the same street clothes I left her with. I paid for extra care and there was some basic care that wasn't even being given. Some of the people were very good and tried. Mom had Lewy body dementia and I thought the staff were trained with memory care and that didn't seem to be the case. Hospice called me when mom passed away to give their condolences and I heard nothing from Eagle Springs. I am horrified by that. The management and nurse is where my biggest problem lies. I feel they did not do there job at all.

I would never put another loved one here. .this place is awful. ..