Enriched Senior Living

NewHaven is beautiful on the outside. However, it is very poorly managed. Management has a defensive posture, is reactionary and not proactive. The staff is unappreciated and underpaid, so it's a revolving door. It appears that profit is of higher priority than patient satisfaction and patient healthcare, as food is subpar, eachshift is understaffed and resident rooms are not kept clean. I would NOT recommend New Haven of Kyle.

Not a forever home as expected and needed....New Haven needs to improve their skills in most areas of care and support. Caregivers are caring enough but administration is apathetic and though it is a lovely place at first glance....needs so much more.

My parent has been a resident there and yes, albeit new and aesthetically pleasing it is wrought with problems! Unhappy staff and constant turn-over! Residents left alone, staff not showing up, poor attitudes, cost cutting measures and so on..... Please ask many questions before putting your loved one there. They put on a very good show up front to get you in ( like many places do) and then the problems begin! For the money they charge, they need to really step it up!!

I arrived about a half hour before my meeting however I'm sure nobody was really expecting me. The front area was incredibly busy and loud. The young man at the front desk was just totally unprofessional he never followed up on my waiting. I Benchley left without a tour but I could tell from my first impression that I would not want my mother-in-law to stay there. On my personal skill of 1 to 10 I would give it a 4.5.

Loud, chaotic, in the dining and common area. Phones ringing off the hook, calls being made on speaker phones that could be heard from a room away. Residents seemed like they were cattle being herded into the dining hall. Dad doesn't do well in loud or chaotic places. Strong smell of pinesol in the common area near the dining hall (not good for mom as she has severe asthma and is sensitive to this). Bathrooms in common area smelled disgusting. Residences have the feel of an apartment complex with a few touches thrown in for seniors, such as elevators, no slip walkways, and a dining hall - residents didn't seem very happy. Outside of the dining area/sitting room, we were told the main common areas that qualify this place as a retirement community are outside in the courtyards and around the pool....in San Antonio where it's 90+ degrees for 5 months out of the year?? Library smelled disgusting. 30 minute drive in traffic from our house..not optimal. Staff acted like they were apartment managers, not senior living specialists.

New forest haven is NOT for the faint of heart. The residents are very cleanish. The food is fair but not great. Getting things fixed is a problem. The cleaning is something else. When moved here we had 3 types of dinner etc, not now. Things have changed but for the good. Apartment is nice in the size we have, others are smaller but for 1 person ok, new residents will have to make their own decision to move here.

My mother was at the facility for 2 weeks. It was not a good fit. It is a nice facility and most of the staff were kind. However, the director was very rude and condescending when I told her I would be moving my mom. She then took it upon herself to disparage us. I still don't have my refund from the days she told us we would be refunded. My calls and emails remain unanswered.

I am not happy with what happened with Forest Heaven. I was disgusted with their service, and they took an $800 deposit off me, and never did anything for me if that's how they care about future tenants. I am glad I never moved there and I would never recommend them to anyone.

My loved one was a resident at New Haven Assisted Living and Memory Care of Wylie. Her experience at this facility was not good. I absolutely would not recommend this facility to anyone. It was not a good experience for us at this facility.

I would not recommend this community to others. The staff and the executive staff really don't care they focus on getting in the door and then they just don't care about your loved one. Communication was very bad and I could not get a return call or email.

You should look elsewhere, I would not recommend this community to others. The communication was very poor, we had to connect with the regional director to get ahold of someone.

This is the worst place for your LO. It looks great, but the owners and management does not care all they care about is their bottom line. Care givers and not trained at all, some of the care givers are really trying and do the best that they can, but without training it is not working. The food is the worst, they eat cold lunches and dinners. Tons of drama at this place!!! Please try and find a different place if you can...….

Memory care is quiet, sad, and stagnant. Only music for residents was my moms CD player and the 50’s oldie CDs we provided. Corporate snobs came and made staff remove the CD player, saying it “didn’t match Devore and looked tacky”. Activities are mainly in AL building and w/c dementia folks are excluded. Mom wasn’t sleeping and a sleep med was ordered, but nurse missed order and med was in the facility, but not given for 6 weeks. Nurse lied about the medication even after I verified it was delivered by pharmacy 6 weeks prior AND got the original order from Dr PLUS a picture of the full card on medication. The nurse instead got orders to increase daytime agitation meds which made mom lethargic all day, and sleeping most of day. Lack of activity caused a rapid decline, and within 5 months, she was unable to walk and feed herself. Watched a caregiver shovel huge spoonfuls of food in another residents mouth so fast, the lady kept coughing and choking. That resident died a few weeks later, and I suspect from aspiration pneumonia. There were several safety concerns, and Fire Marshall’s had to come out to address these issues on more than one occasion. Employees admitted to working there over 6 months with no fire drills or tornado drills.... not a place I felt safe to keep mom in. Caregivers ( some of them) truly tried and cared, but not enough staff. I only saw 5-7 residents in facility. Doubt it will ever get full with this kind of care. Corporate folks are rude, uncaring, and only worried about appearance and decor. Don’t even know the residents names. Sad shame.....

Walked into chaos after having difficulty finding entrance. "Apartment Building" feel as apposed to 'Home'.

Worse place ever, I would not leave my dog in this place. The day we tour the facility and elderly man fell right in the lobby area of the place it took these folks about 10-15 minutes to have staff attend to him. The rooms are a patch work of DYI gone wrong. Yes it is cheap, but get what you pay for I guess. For a place that is strickly for the elderly the passaways are at times not wide enough to handle two residents with walkers going in opposite directions. Unless you absolutely can not afford anything else I would not recommend you to go to this place.

Did not care for the fact that independent/assisted living apartments were in the front of the facility, and more critical care residents were relegated to a small self-contained building in the back.

We had to move my mom because she had bed sores and they were not giving her her medications when she was supposed to get them, so she was in a lot of pain. I would tell others that if your family member cannot take care of themselves, you should not send them here. We were promised a lot of things up front and they were not able to follow through on them. We had a terrible experience with them and would not recommend them to others who are looking.

Mom lived in Memory Care for 5 months. The management was terrible! Corporate is only worried about matching decor and making money. Residents that can walk are left to wander around like lost kittens.... Hardly any activities go on in Memory Care. They gave them play dough... Mom ate hers..... The chair bound residents are usually sitting in recliners for 8-12 hours a day with the same tv station playing. Weekends were stagnant unless we or another family brought in goodies. We put a CD player in the dining room with some 50’s cd’s. The residents loved it! Until the corporate lady came in and made staff remove it because she said it “looked tacky” and didn’t go with the “decor”. Food was horrible and always cold. Staff always working short and very underpaid. Just an overall BAD experience and definitely not worth what they charge! Mom lost the ability to walk and feed herself while there. Since we’ve moved out, she’s much better!

I would never have my LO live this facility! Management is the worst! This assisted living has no activity for the residence. The food was terrible! All these residences do all day is sit and watch TV or eat. The care givers can do only what they are taught. It looks nice and clean but looks can be deceiving ..Management is only in it for the money at New Haven!

I would never recommend this place to anyone my brother was recently here and it went horrible for him. The administration was awful and had zero compassion on how they ran things in that place. It was always very messy. I always got such attitude whenever I try to fix something and try to get my brother better care. Overall it was a poor experience.