Harmony Senior Services

This is a new community and there are still a lot of empty apts. My mom really likes her apt and she has her furniture all set up so it feels like home. The staff is really friendly and attentive. I have been talking with the director about working on the lack of activities, adding evening events like bingo and cards to help bring the resident out of their apt and get to know one another. My mom likes being active and interacting with her fellow residents. so it has been hard for her to meet others. Mom does enjoy going to the dining room and she likes the food.

The staff here did a very nice job showing us around, and they did take their time to answer all our questions. This is a lovely community and there seem to be a lot of amenities here for their residents, the lay out is nice. We just felt that they were a higher priced compared to some of the other communities we had seen.

I have no complaints about the tour I had taken at this community for my loved one. The staff where friendly and made sure to answer questions we had for them in detail. They had a nice floor plan with lots of great amenities available to all of the residents. It was just not the right budget in the end decision.

The Village on Pheasant Ridge was nice but needed some work. When i was shown the rooms, i noticed they needed a lot of repairs. The flooring in some rooms was lifting and the walls needed repairs. The maintenance could do a better job at cleaning.

This is a brand new beautiful community. It was a little to expensive for us. The staff I met were nice and answered my questions.

The food started off really good and the chef left it hasn't been the same. The staff and room size are both great.

I will say I had a great experience with sales up until the decision was made to stay there. After that my parents felt they were on their own to figure things out. They moved in on a weekend and were given minimal direction and were told someone would reach out to them on Monday which never happened. I just expected more hospitality from staff since this was their first experience and for the amount of money they pay for the two of them to stay in independent living.

1. There were plenty of activities for residents. However, activities director/planners could have been more enthusiastic about the activities, or at least on the couple that Mom got to participate in. Those were limited though because of her situation, so I could be missing the big picture. 2. Coordination between facility and hospice provider for care. Took way too long to get medications ordered and coordinated, not sure if facility fault or hospice fault, but slow on correcting situation. Especially in hospice situation. But daily staff were caring and attentive!

The facility is fantastic. The views are unbelievable. The staff is very attentive. Our only hiccup was that we thought there were some things that we could take advantage of when we signed up my mother-in-law - and one was that they said they could get it notary because she was wanting to do a new will, and that never developed. There was a mixup about where her automatic deposit was to come out of. Then there were mix ups with her prescriptions - and just some hiccups OK. Overall, we are super happy with where she is.

You meet many very special people at Harmony and given the opportunity to participate in a variety of enjoyable activities. However, they permit residents to enter independent living that should be in assisted living (at a minimum ) and this creates concerns for the other caring independent residents. We look forward to our meals, but many times are very disappointed . The dining room is under staffed which creates unnecessary friction during our meal at times. Maintenance and housekeeping staff are very friendly, helpful and most know your name.

Good, but dining is the worst. No change of much from week to week. Vegetables are always over cooked. My room has it been cleaned for more than 3 weeks -- I believe because the trio cleaning will not admit to taking more than they should thinking it was garbage. I'm also waiting for trees to be trimmed so I can actually see outside and not have to sweep the balcony every day. Also, things appear on the schedule but they never take place. Residents have come forward because the staff hasn't.

The food was poor and there was not enough each night. Staff overall was friendly. Activities were inconsistent and facilities staff was not competent.

The place was clean and the room was nice. The staff was minimal and the food was served cool most of the time. Needed more staff.

Harmony was well run and clean when my parents moved in. The had their place cleaned regularly. But over the last several months they were there, the place became dirtier and lacked maintenance. The cleaning crew lied about cleaning my parent's apartment and it became filthy. I moved my parents out in April. The communication about activities is almost non existent. Whenever my mother would try to join an activity, she would find it had been moved or postponed without notice.

Very short-staffed. Very poor after hours care. Paid for memory care in July and didn't receive any.

Clean and friendly staff. I would recommend to others. We have had some small issues but nothing major everybody's always nice to us and mom

This community is "alive" with people that enjoy getting together. Their physical therapist & occupational therapist are wonderful! Their administrative staff also bend over backwards to assist you. As far as their meals, I wouldn't call their food "nutritious" or often "fresh." Their "care" has become better, but I am not at the point where I trust their judgment or decisions... and, isn't this the most important aspect of assisted living?

No one came to check on us on moving day, and I was there from 12 to around 9pm, and there was no information left on how to do things like when meals were served, etc.

Communication with administration/managers was poor. No accountability. Had to constantly advocate for mom because they had things incorrect. The personal care she had was decent, especially people helping in her last two weeks of life.

A 3 rating because housekeeping wasn't consistent (didn't happen weekly as promised, due to staffing shortage) & meals weren't always on time for the same reason. Wait staffing was part of this problem but changes in chefs' also. On occasion, no one was there to cook. Addressed with on-site management, had to take it to the Regional Manager when still not resolved, or received no response we contacted corporate on two or three occasions. Still, staff shortages caused the same problems to keep cropping up. For the rent charged expect exceptional, not mediocre services. Additionally in the almost 2 years my mother was there the on-site management teams turned over four times. It seemed that if there was a good pair they moved them to a larger facility leaving this one with temporary managers and often bringing in inexperienced management. Being assured that things would be corrected by higher management and yet problems continued was the final straw.