Harmony Senior Services

Rooms nice but very tiny.

I went on a tour of the facility with one of the admission coordinators. She was quite rushed and condescending. Everything seemed "staged". We did not get a good feeling from the place. The nursing staff seemed quite unsure of themselves. I could not leave my family member there with a good conscious. There was no heartfelt concern or genuineness about the staff or the facility.

Our dealing with Harmony Square of the Crossings is totally a mentally, physically, and financially hurting experience. Just in a mere week after we sent our loved one to them, we received at least four different kinds of conflicting messages from them: * Comforting remarks that our loved one is in good hands, and that they are used to handling difficult situations; * Calls for help to deal with our loved one, as we were the supposed professionals; * Decisions to deal with difficult situations, which are not followed through; * Ultimatum to kick out our loved one, no matter what. Fortunately, Poet's Walk accepted the outcast, our loved one. And thanks for their professionally executed care plan, our loved one is on his way to his normal life.

My mom has been living here for two years. Initially the help was really good, but management is terrible. Lots of turnover. My mom is in a wheelchair and on oxygen, many times she has to wait 30 min - 1 hour to use the bathroom. We have a camera in her room so we have been able to document the timelines. However, our concerns fall on def ears. The aides work really hard but how can two people care for over 25 residents. There have also been times that my mom has had a scheduled shower, only to find that the aide didn't have time to give her one. It is frustrating because the facility is beautiful, but we are looking to move her.

We have had a family member at the Crossings since they opened. As of today. All the original employees have left. From what it hear it is on their own accord. What does that tell you? My opinion is that it seems corporate is not very supportive of the community. Training of the care takers seems lacking. Don’t get me wrong. People there seem to care about the residence. But aren’t trained to handle some situations. I hope they are turn it around for the sake of the residents.

High staff turnover. They forgot to order my mom's prescription drugs which she ran out of and had to be without for 3 days. Alarm bells in the apartments do not work well or staff ignores them. My mom fell in the bathroom during the night and no one responded to the call bell. She laid on the floor for 3 hours until she could get herself over to the phone and dialed 911. Rescue squad come up to her room and helped her back into bed. When I questioned staff about it the next day staff was never even aware the rescue squad had been there! (Poor security) They denied it ever happened! I obtained a copy of the rescue squad's report to show them. Never even got so much as an apology. They cut back on the frequency of doing laundry and bathing from what was originally promised because they can't seem to hold onto their staff. Poor management. Be forewarned: If your loved one requires hospice care and does not live on the first floor, hospice will not be allowed in to see them. Staff says having hospice patients on upper floors is in violation of the fire code. In my mother's final dying days, I had to run around looking for an assisted living facility that would allow her to have hospice services and move her. It was a nightmare.

Poor management, does not value staff. Takes cnas 10+ minutes or longer to respond to residents rooms. Short staffed constantly. Unable to find help when you need it. Staff does the absolute minimum. Rooms are not cleaned properly.

Mom moved into independent living and loved her apt. Cleaning was not done on a regular basis like they said it would be. That we could live with, but she moved to asst living down the hall in July after a fall and 100 days of rehab. The directors of Harmony assessed her as needing top level care because she had a broken pelvic bone (after rehab) and in a wheelchair until it healed. The care was unacceptable almost nonexistent. They had two girls per shift for over 25 people. After 3 weeks without giving her a shower in the shower, along with a long list of complaints, we decided to move her to a private, smaller place near our home where the care is much better. She loves this small place and often says the people at Harmony left her in her dark studio room most of the day. I went daily and many times found her sitting in the room with no hearing aids in, no partials in her mouth and blinds closed, lights off. When I complained I was told they were in transition stage. When I gave notice, they lied about giving her showers. My mom has all her mental faculties and she told me what happened. I don't recommend Harmony. I was warned about it from my neighbor whose mother was in their memory care. She too was not cared for.

My parent was at this facility and from the top down they are don’t give [removed] about the patients. Phones ring and ring, stations go unmanned and when you do see someone they either ignore you or they say they will get on it but never do. Food is disgusting. Do not let your family member reside here.

They were the worst! Other families should avoid it, at all costs.

Hardly ever saw the staff, activities were very few and hardly anyone attended. As far as dining they either ran out of food, food cold, or not cooked. When I was leaving was when I found out that I had to give them 3 months notice. Here it's only 1 month. It's a shame because it's a beautiful building and the BEST FEATURE was that each apartment had their own washer and dryer!

They failed to provide the physical therapy that was needed to allow my loved one to return home. After numerous attempts they performed on 5 or 6 sessions and then stopped with no notification. When confronted for their failure, they said that it was denied by Medicare. After contacting Medicare we found out they only requested approval for six sessions. No other request had been submitted to Medicare for approval and no physical therapy request had ever been denied. Their greed for revenue turned out costing my loved one deterioration in her physical capability and ended up with her back in the hospital. I would never put any loved one into Harmony House their greed for revenue is their only objective and care for their residents is not even on their radar screen. Horrible, unacceptable and unforgivable!

0 out of 5 stars, or however many stars you choose, absolutely not. Harmony’s building may look nice, but the care doesn’t match. Families can be misled about what’s included, and residents who need more than basic care struggle to get consistent help from staff and the in-house doctor. Extra charges add up quickly, and some staff treat residents more like burdens than valued individuals. If your loved one needs more intensive care, I recommend exploring other options.

My friend was moved from a rehab to Harmony at West Shore assisted living after a hospital stay and rehab. She was rejected at all assisted living places because they said she needed much more care than assisted living. She could not stand, get out of bed, feed herself, but they took her, I fear, because they had many empty rooms. She had almost all meals delivered at a cost of 15 dollars a meal. She could not feed herself and at times the aides said, "it is not my job to feed her." I must stay that the aides and nurses were most kind and compassionate, but they too felt she should not be in assisted living. The sales staff and person who evaluated her did not answer calls or texts and after. a month an a half, we were told she needed much more help and was sent to a rehab for PT, OT and Sp T...after two weeks there she is now at Hospice. Harmony is a beautiful facility but they took her, when they could not take care of her, to make money. text an phone communication is awful

My mother has lived at Harmony for 6 years, and we have never complained until now. The latest executive director will get rid of staff or families who dare to complain about her non-compliance with DHEC regulations. I have to clean the outside of my Mother's toilet. Staff is instructed to not talk to families even with positive messages. Staff is discouraged from going the extra mile for residents. I have always conducted myself in a professional manner but yet today I was trespassed from seeing my own mother with no explanation from Harmony or the police. Good luck in finding out what is included in each level of care and how much you are charged. If you care about your family member do not take them to Harmony.

I think it's a nice place if the person doesn't need much personal care. They charged for more for personal care and I don't think they had enough people to provide it. One month was too much so we left to a real nursing home and it's much better.

my [price removed] to buy into that community and the lies I left and lost my [price removed] they trick me into buying into the community full of lies. I wish you'll hadn't of recommended this rental company and the association with them. After 30 days the won't give money refund and they make it to that point then pull the rug. I could have taken to landlord tenants court and win but my health is more important right now and fighting right now my kill me so I had to leave it was deteriorating my health. Not a handicapped friendly place.

I would NOT recommend. Paid a lot of money for services that we didn't get and they didn't care. Aides weren't trained and food was horrible.

They said all the right things but after seeing the issues in both handbook and lease agreement I had no faith that they would be able to adjust their policies to take care of my issues and reasons that were the most important needs for me I backed out. Costly error on my part. Now 6 months later got $[fee removed] statement with a highlighted sentence that not paid in 5 days I will get charged another $[fee removed]. Seven calls to business office over 6 days have not been answered. Called corporate yesterday to corporate office yesterday also unanswered. I’m completely out of any ideas on how to resolve this as I don’t believe I owe them anything or that any one’s calls are not being responded to. This an unacceptable way of doing business. It looks pretty. They say all the right things but be very very careful.

My mother needed care and we were charged for the highest level of care. In general communication of needs and care instructions was terrible. Some individuals were clearly more capable and compassionate than others. But generally I found my mother was left alone and not given even a minimal amount of care and attention. My mother was only there for two months and I consider my choice a huge mistake. When she died I was actively seeking a personal nurse and trying to make arrangements to bring her home. I was also spending much of my time there because I had no confidence in all but a few of the staff.