Heritage Waterside

The staff is very friendly. They care about the residents. The facility is managed well. But they have a few quirks to work out- minor things.

The facility is very new and conveniently located. It's clean and nicely decorated with a coastal vibe in the common area. The finishes for the individual bathroom room and kitchenette are coastal modern with quartz countertops and white shaker cabinets. I pop in now and then. It always seems clean and well maintained. There is always staff around. They seem nice and attentive. My grandmother seems very well entertained and is definitely well fed. It definitely gives cruise vibes with all the activities available. She tells all our friends and family that she loves it! The move-in paperwork was a little disorganized on move-in day. I would recommend doing that ahead of time instead. I would also recommend confirming the doctors are in network if you want to use the ones that come to the community. They were not in network for my grandmother. However, they assisted her in getting one locally that was. They also helped her transfer prescriptions and with the transportation scheduling provided by her insurance. I was able to reach out to my A Place for Mom consultant with questions and concerns. She really helped me with the whole process and made everything manageable.