Inspirit Senior Living

When Windsor Ridge changed ownership shortly after my stepdad moved there it has not been a great experience. His biggest complaint is the food. He says they have cut back with the choices that they use to offer and that the food is not very good sometimes. My complaint is that they said they offered housekeeping, and I usually have to ask them to vacuum his room and clean the bathroom and that rarely happens. I change his sheets and do his laundry myself, but as soon as IN SPIRIT ( I believe that's the name) took over I feel like everything has went downhill. They seem to be short on help is what my stepdad says. I would move him if he wasn't 88 years old to another facility but then again I told him we may have the same problems. They're nice and do seem to help with medical situations.

The Palmerton community is very nice and welcoming for seniors that can get around well. However for higher level of care such as level E that my father had, I would not recommend it there. This is due to lack of responsiveness and follow thru of nursing staff.

Med nurses were using clipboards and making check marks after they had filled the meds for a room. No other nurse then did a doublecheck on what they did. Again, I worked at a nursing home where the meds were in a locked room and 2 nurses went through the cart and used a laptop. The nurses and floor staff were very nice and they did ask us if we needed anything, so that's how we got my loved one settled in.

excellent location, the building and location is upkept

The biggest issue my loved one has is the management and how you can't get answers from them about certain issues. It's hard to get someone on the phone. I have even tried to call the corporate office about some billing questions and it goes to a voicemail saying to leave a message and they will get back in 2 to 4 business days

I love the activities, I try to participate when I can. The food is better than the food we could find at other places like this

Great place to live. Good food sometimes, I love bingo.

Emory Ridge is a very nice facility, but like all others, it is pricey. The location is great and very convenient for me. I would recommend to others looking.

The food is not good.

I moved her to Celebration villa in [date removed] It was a lot closer to me and cheaper. I liked Maiden Creek. But there was a huge turnover several times with nurses, executive director office manager ECT. Every facility has good and bad staff. I've worked in many and my mom has been in 5 facilities. 2 for rehab. So I have seen it from both prospectives. As a nurse and a daughter

My dad was very resistant to the idea of moving into assisted living. He wanted to maintain his independence and freedom and didn't like the prospect of having to pay so much of his life savings just to live. But it became unsafe for him to continue living alone. He liked Dover Place the most of the facilities in Dover that we visited. They do a lot for the residents to keep them active and engaged. Most of the staff come across as genuinely caring. He has complained that they are patronizing and talk to him like he's a child. I've noticed it too. His hearing is poor, and so he mis-hears some things. His reactions have provoked laughs, which he doesn't like. He has had trouble getting help during the night shift. I imagine it's difficult to get people to do that job. I have found it difficult to find someone to just let me out of the building when leaving at night. I wish they would give family members a keypad code so they can let themselves out.

When Mom entered Greenfield, we were very happy with her adjustment, the friendliness of the staff, and the care she received. However, many things were lacking as we have seen since Inspirit bought the facility and it became The Warren.One of us is there almost every day so we have a pretty good perspective on how things go on a regular basis. Our mom continues to be very happy there.

Its hard to get in there because they really man the desk but im pleased with the staff and the facility over all.

They are difficult to reach after 5 pm. Lots of employee turnover. Cleanliness/ housekeeping could use improvement. Regulation of air temperature could be improved. Overall- great value for the price. The location is wonderful as well.

What our family likes the most abut the Rain Forest Landings community is that they are a close community and based n the experience we have had so far we would recommend them to other families

The only issues I had was that he had an ostomy bag and they wouldn't change It. It needs changed every 3-4 days. I went after 3 days and changed It. They said they would get a dr's order to do It, but didn't. When I picked him up on the 10th day, he still had the one on that I put on and was coming loose. Also, I was told if I pick him up before 11 am I wouldn't get charged for the day. A month later I got a bill for that last day. When I called they said that regardless I was charged for the day I picked him up. But because I was told otherwise, they didn't charge me. Those were the only 2 issues and weren't major complaints, but something to be aware of.

Others may want to know that Emory Ridge is strictly a Memory Care and that the doors remain locked and secured at all times; only staff can let you in and out of the building.

We would recommend The Warren to others. The staff is wonderful with communicating with the family and keeping us informed about how Dad is doing and involving us, as much as we want to be, in his care.

I would recommend to others.

Well, hopefully they are getting a new Activities Director, so that should help. The staff seem to be encouraging my mother to participate in activities, which we appreciate.