Integrated Senior Lifestyles

The kitchenette in the apts is a wonderful thing. Retaining kitchen staff has been an issue, so the option to cook for one's self is important. I have found that the community one looks forward to during meals is important, yet the understaffing in the kitchen doesn't seem to keep up with this. In turn, this is frustrating to the tenants who are aging and don't really want to cook for themselves. The staff is friendly for the entire complex. They are truly welcoming and have the best interest for the tenants. It's a facility that is not perfect, but excels in the community for events and knowing their tenants.

Their chef quit and they have had a hard time replacing them. I would just say, food needs to be a priority so residents don't have to spend more money on getting food from the grocery store or out. Other than that, everyone has been very nice.

I have not gotten to try the meals and dining or the activities yet. What they could improve on would be just the cost and no one seemed to know what the codes are for the visit box entry after office hours. However, yes we would absolutely recommend this community to other families. Overall we love it there!! Wonderful experience in an uncertain time. I was confident and secure, with having my loved one reside there, the next best thing to being home with me.

I like the cleanliness and friendliness. Improvement: I wish there was a resident portal to be able to download current invoices.

1. 4.when I arrived I had ants it took several attempts before they were gone(2.) The dining room, library, offices are very clean. The halls not 100%, sometimes. 4.5 nothing serious!3. 5.+ 4.5. The dining room has a new attendant and she is rough on the edges. She stopped me from lunch and I was two minutes late. She is learning just rough around the edges. 5. Excellent + 5+. 6. I do not have any complaints about our chef, he is a 5, what I hate is that they have those sugary sweeteners. I don't like that even the plain is loaded with sugar, they need to offer a plain creamer alternative, their maple syrup is horrible, no butter only margarine. Yuck one molecule from plastic. Now I do not complain I just do not us their butter, syrup, or creamers I bought my own. 7. The staff have been trying to do the job they have amazed me, so I give them a 4.5(We just got a new activity director and she seems exceptional ) 8. No butter, sugary syrups only for coffee, syrup issues This affects my score. The quality of the rooms: cabinets, construction extra large closets, and wide hallways. Get a plus. Quiet ambiance, no noisy displays. Staff caring you can't teach empathy, they have it. 5. I should have include how clean our bathrooms are kept. Those halls are filled with incoming viewing our facility.

It is a newly renovated building. The apartment has a full kitchen. The staff is kind. Meals are not really included. You get a $75 a month allowance toward food which equals about 3 meals making it more expensive than done if the alternatives. It is a much nicer building than some other facilities in the area though.

They have a smaller group of residents and twice the staff. Also have a RN in another wing that is available if she falls . They have been very communicative, send pictures of her participating in activities and generally have her out of her room much more. They also got me in touch with Hospice immediately after moving her and that reassures me that people are seeing her regularly. ([facility removed] told me several times they would forward me info from Hospice or give me contacts but it never happened ). She has no visitors other than me (about every 3 months) so she tends to view anyone who stops in as company and that is very welcome. Have not had eyes on the cleanliness yet. During my initial visit, it was very clean and orderly. Every that I speak with over the phone are very helpful, and return calls and texts promptly. All issues (mainly a few falls) have been reported to me quickly and I have been consulted about treatments. Not sure and the meals and dining. I have seen pics of her in the dining room, but no other information available. With the activities I get pictures weekly of her out of her room participating in many different types of things. It is quite a bit more expensive, but with my remoteness the communication aspects of her stay have been very reassuring for me that her care has significantly improved. Hospice has also contributed to this.

Mom especially enjoys the activities at the Isle-- they have nice exercise classes, some of which are lead by the rehab group. I appreciate their care and management of Mom's many medications. It's very reassuring that they have 24 hour nursing. The building lends itself well to taking long walks-- which Mom enjoys. The salon is frequently open and Mom is using it more often for hair washing and toe nail care. It is costly but Mom feels safe here.

We are very happy overall with Raider Ranch. The staff seems excellent and committed. Very nice facility. Very few complaints. The facility is lovely, and when I communicate with the staff, they are very helpful. I sometimes wish they would initiate the communication more. They give me very good feedback when I inquire as to my friend’s care plan and problems that arise with her. They were particularly kind in her initial assessment and placement, not insisting on putting her into memory care, but instead putting her in an assisted living apartment, even though her Alzheimer’s is pretty advanced. It seemed that they took into consideration her intelligence and her general needs and emotions in having to adjust to being out of her home. They looked at her as an individual and not just a number on the mental testing score. Like many places it’s quite expensive and they charge for every small thing that is done. That can be frustrating but on the other hand, the staff seem very good.

I would recommend with reservations. A menu for breakfast is printed, showing fresh fruit, pastries, bread of different varieties. Since October, they have NEVER been available. Why print it then?? Food quality, and food safety is sub par. Evening meal is only take out. Ever since covid. Meals are very far from the restaurant meals advertised.The "free" monthly cleaning service does not include dusting or any actual cleaning. And it's not free. We are charged $50.00 for it, like it or not. It is also being taxed.. I would also like to mention some safety concerns that I have. There is no backup system for when there is a loss of power. Mobility impaired people are prisoners in their homes. It is difficult for people with no disabilities to navigate the stairs in the dark, but impossible for people unable to walk. A safe room, in case of fire, is supposedly on each floor, but with fire doors automatically closed during power outages, they are inaccessible.

Moving in was easy. People. Here are very friendly and gladly. Welcome you. The food has improved since we've been here and we have a new administrator as well.. Things are looking up. We have plenty of activities or if you don't want to do that. We have a big library bingo, just anything you could want. We have outings and excursions to braums, Plays, Shopping in points of interest. We can be as involved as we want. And there was plenty of help if there is something wrong in your apartment. Things get fixed pretty quickly!

Mom has lived here since April 2024. She was/is drawn to the friendly and fun atmosphere. The apartments are nice and the center has wonderful spaces and options for entertainment and activities. We have been a bit discouraged of the ability to keep dietary staff. Due to staff shortage, meal times can have a long wait ( she has encountered over an hour wait), and has decided to leave the premises and eat elsewhere many times for lunch or dinner. She is quite happy with cooking breakfast in her room. We are hoping Town Village is able to hire more dietary staff, or possibly give monthly credit for not being able to have a dining experience that is included in the monthly cost. Town Village gets a 4/5. I’m hoping they are able to hire and retain dietary staff soon, but it’s not enough to shop around for another facility when the other amenities are so wonderful!

We like all the shopping and restaurants that are close by and based on the experience we have had with Watermere at Flower Mound to other families who may need a place for their loved ones.

The Landing is a great place for a loved one to stay. If there is a problem, the administrator and staff are very prompt in resolving issues. The rooms are kept clean and the food is good!

The staff, for the most part, is friendly. Some are consistently friendly and some are on occasion. The housekeeping is pretty good. I wish it was more than once a week for apartment cleaning. Also, my mom was missing a few items so I started picking up her clothes and washing them myself. There is no real communication with family. If questions are asked they answer them, but I don't hear from the staff unless I call directly The move in process was pretty good. No complaints there My only recommendation is consistency. I've seen a few new faces in the short time my mom has been a resident. She relies on one person and then she ends up with someone new, as far as helping her dress, bathe etc. Also, reach out once in awhile and communicate with the families. They shouldn't rely on us picking up the weekly schedule. An email or phone call from the head nurse would be an added treat.

The apartments are spacious and attractive. The amenities are many and thoughtful. Both staff and residents are very friendly, welcoming and inclusive. The food is institutionalized and not very imaginative, but the kitchen staff is trying to make the best with what they have available. Both my husband and I are happy with our choice. All in all, I would choose the Watercrest again and I would highly recommend it to anyone looking for an affordable upscale independent living facility

What we like the most about the community is the community itself as well as the friendliness of the staff members. We would recommend the Town Village community to other families.

You were very helpful in our finding Watermere. The folks at Watermere are very good at helping new residents navigate their move. I've found residents happy with living at Watermere and anxious to help new folks get involved. The food is good, and lots of activities going on.

We toured The Landing at Watercrest Shadow Creek Ranch during our search for an Assisted Living facility for my mother. We had a fantastic tour! It was very informative. The facility offered all levels of care. The staff was friendly. The carpet was atrocious- very bold colors and pattern that made me feel dizzy just walking down the corridor. It would really bother my mom, as would the long hallways.

Love the Isle! 24/7 nurse are great. [name removed] the in house PT group is marvelous, especially [name removed]. We chose the Isle because they have the same activities as most facilities, BUT [name removed] has many more activities that I didn't see anywhere else . I was really looking for stimulation for my Mom & she goes to almost everything. She only turned down gardening! I'm out of town, so hope this helps. She also has never complained about the food!.