Life Care Services LLC

The first night my husband got there no one came to check on him.Bandages were soaked for 7 hours bed is too small for him the techs not very friendly. Now we just have to go through the trouble of getting him moved to another facility. I would do my homework before I take my loved ones to this place.

My father was there about 6 months before he passed away. His belonging were always stolen from his room. Money and cred it cards, more than once. It's not the place we thought it would be when we first toured it. I have to give it one star though for some of the employees.

I recently helped moved our Friend's Father into the Delaney. The Location is great and his room has a pretty good view of Lake Waco. However, the Management on duty the day of the move was discourteous. Couldn't believe it. Word to Upper Management, better train the local Management team! Our Friends also said they had issues with Management on setting up the meals, they wanted to spend more money, but staff was inconsiderate of them. Your only as good as your Management, Delaney!!!

My aunt lives there, constant changing staff and management. They can't keep good people for some reason? We get used to someone and then they are gone. Heath & Nursing is understaffed possibly enough to be a violation. Nice residents with plenty to do there but I wouldn't want my family living here because of the lack of health care staff.

If you are looking for a place for your loved one, look somewhere else. They don't care about their residents. The nurses there, [Removed] were unprofessional, hateful, and rude. In Assisted Living, the only assistance you get is with bathing, getting dressed, and they will give you your medications. Other than that, if you need something else, they tell you that your loved one can't stay there and they must move. The housekeeping is terrible. They had left old food out and ants were all over the place. They were crawling on my family member. I have voice messages recorded from rude nurses. I have videos of nurses and how they spoke to my family member. I have witnesses to what I heard and saw. I am reporting and showing everything to the State Board. They also show no compassion when a family member passes away. All they want is for their belongings to be moved out within 24 hours and they want the final bill paid immediately. Also - if you try talking to any of the directors, they are always conveniently in a meeting and can't be bothered.

My mother has been a resident at Clare Oaks for several years now, and until this past year have had no problems at all. In the past year, besides items going missing (told accidently thrown out and similar stories) have been frequently harassed by [name removed] regarding threats of paying more money or kicking my mother out. Being on Medicare and Medicaid, has not stopped her demands. Having her social security directed to Clare Oaks, is not sufficient. Yet again am getting threatening letters (and there was never a polite one to start with from this...person) demanding more money which doesn't exist, be sent to them, else my mother will be set out on the street. I cannot believe any place expected to care for a loved one, to be treated like this, and as I am thousands of miles away, being given deadlines of days in which to provide funds that do not exist, my reactions are not of the most kindly thought out. Be cautious when putting your own family in their care, else may happen to you as well.

If you're looking for a nice place to live and don't need to interact with their admin folks or managers at the health center, then this is a great place, even though it's on the expensive side. If, however, you're looking for a well run facility with staff that is responsive and is resident/patient focused, you're in for disappointment. For the money you're spending, they should be MUCH better. When they make a mistake, they'll say anything to your face to get away from you, but then they don't follow up or make any effort to resolve the issue.

The assisted living and memory care units are very poorly staffed. Never enough aides or nurses to properly assist these residents. Especially the memory care, Clare Bridge. The Clare Bridge program is NOT being offered. The residents are just sitting around with aides that are sitting around discussing their day, loudly and culturally. It's really sad. The brochure and tour are not what is truly offered there. Please REALLY check it out before spending enormous amounts of money for very little care and lies about what is offered. Staff who are disorderly or show attitude. They are not given corrective action because of the color of their skin and the possibility of the persons using the term racist not to mention Brookdale can't afford to lose a warm body for staffing. Very few that are hired stay now they can't even get applicants in the door.

Parkwood is very understaffed, in the long term area. The wait time to recive help, for the following: going to the restroom, getting in and out of bed, changing clothes, etc. takes 30 minutes to an hour! In addition, going from the dining room back to the bedroom, takes WELL OVER AN HOUR! They are lucky if the have 2 CNA'S in one hall.

My mom has been living in the memory care unit at the waterway for 15 months. Her care was very good when she first moved in but about 6 months in it took a nose dive. The level of care from the paid employees as well as the director, med tech and nurse on call is poor at best. You can walk in at any time of day or night and find employees grouped together and talking amongst themselves while residents are left unattended and uncared for. I had to hire a private care giver to come every morning and bathe her and help her get dressed after repeatedly asking the director to address her needs. As her incontinence has increased, I have come to her room to find her sitting in wet clothing and her room needing to be cleaned. To find her caregiver for help in attending her is also a chore. Recently the med tech called me at 6:00pm Friday evening to tell me she needed to see a doctor and even said they had noticed the problem that morning. I am moving her out ASAP. I'm sure it is a great place to live if you are looking for independent or assisted living, but the memory care unit care is abysmal.

I kept telling the people I am a large lady before i got here and needed a handycapped tub . well i get here. I have yet to take a bath . no tub to fit. I am very dissapointed and having to pay for a bath. I reported this and got no results was told I could pay for a new tub.

As a Nurse Practitioner, I would never recommend this facility. My Mom spent 4 weeks for rehab after fracturing her femur in the Park Lane section. . The PT & OT were outstanding! The facility was clean & very nice with large private rooms & nice furniture. The downside was the nursing care. Never enough help especially at night. Sometimes it would take an hour to have someone come after ringing for the nurse. If my Mom rang for assistance to the bathroom, it may take an hour for someone to come. Several times she was placed on a bedpan for nearly an hour because the staff would tell her to ring when she was done but they took their good old time. She learned quickly not to wait too long if she needed bathroom assistance. The food was also terrible which we had heard prior to her admission but we thought if everything else was quality, we could bring lunch & dinner to her everyday since we would be visiting. The food was all prepared meals brought in from another building which they then microwaved to reheat. Mostly dry and overlooked food. You can never leave a loved one in a nursing facility without someone checking on them. Also, at my request, the Director of Nursing met with me prior to my Mom being admitted. We reviewed her insurance coverage and any co-pay or deductibles. She informed me that there were no costs to my Mom as her insurance covered 100% of all costs. Three months after discharge, she received a bill for several thousand dollars. I called the billing office & they stated that this was her deductible and would not offer a payment plan. .

As a physician, I was appalled with the care that my mother received. She was left for several hours while waiting for assistance to go to the restroom, placed in the shower with her clothes on, fell and hit her head in the middle of the night, left in the restroom and she ended up on the floor, handled aggressively, etc.

Chronic issues with understaffing & turn Over. Focus was the longer term independent permanent residents for whom a huge remodeling& new structures were being built forcing the seriously dependent residents to not have convenient access to outdoors, fewer socializing activities, food was more bland in this area. Resident was not bathed often enough, etc. Well the most important oversight was their failure to report a fall which is a legal requirement. I would not place someone needing memory care or have any chronic mental disorder-Alzheimer's, prefrontal cortex issues, Lewi Body, etc. Also it was difficult to reach staff.

What stood out most is the missed medications, dressings not changed. The nursing staff is not good. Food is not great. The laundry was not done weekly as promised. They did not deliver on what was promised during our tour. The poor nursing care was our main reason for moving our loved one out.

They are not qualified to deal with Parkinson's patients, even though they say they are! In my opinion, the assisted living model is a farce and the general quality of care for those who are walker and wheel chair dependent is grossly inadequate. They over promised and severely undelivered on every aspect of my mothers care. She was forgotten and suffered many bruises and definitely suffered mentally under their care - and my mother never suffered mentally previously. It's a for profit business, not a caregiving facility.

I lived here for several years and I don’t know what’s happening the state is here almost every couple of weeks , the staff turnover is horrible , residents have left, management changed which is worst , French menus ? No menus on the weekend , care staff overworked, the nurse loo stressed

Staff are rude and disrespectful to residents and visitors. Food is substandard. Cleaning desperately needs to be done throughout the facility. Carpet needs to be replaced and cleaned. Facility needs updated. Way too expensive to live here. Parking lot is poorly designed.

Extremely disappointed by the lack of communication and oversight from care leadership ([name removed] & [name removed]). Despite repeated calls, texts, voicemails, and in-person visits, we’ve received no response. We scheduled one in-person meeting with the assistant to the care director, who set the date and time—but she never showed up, never called to cancel or reschedule. No effort has been made by the care team to address our ongoing care concerns. We also attempted to escalate our concerns to the facility director([name removed]), but she refused to meet with us, stating that care-related issues must be handled by the care team. When we explained that the care team had been entirely unresponsive, she still declined to get involved and insisted we continue trying to resolve the matter with the same team that had not returned any of our outreach. Care, at best, has been unreliable/inconsistent-both the services included in rent and those we pay extra for. During an extended stay, I documented my parents care and was shocked when 48 hours had passed without staff checking in or providing basic support. During that same stay I documented that the average time between staff check ins is 6.33 hours and 87% of services we pay extra for were not performed - only 23% of this was my parents refusing the services. We’ve also identified three serious care failures: T2 medication given despite knowing our step-mom routinely refuses 3 or more consecutive meals, injections nearly administered in error to my father, an Alzheimer’s patient—only stopped when, at the last second, the staff realized he was not the correct recipient—and unauthorized blood draws performed without our knowledge or consent. These were not isolated incidents—they, as well as many others, were observed firsthand over the course of a few weeks spent in the apartment, raising serious concerns about safety, communication, and accountability of the care staff at this facility.

As a nurse practitioner, and an advocate for my parents, both who are suffering from Alzheimer’s disease, I would not recommend The Clarendale- Clayton for memory care or assisted living, we were told that our dad was found on Hanley Road by a visitor as he escaped from the assisted-living community. Additionally, our mother was scared and wanted to leave after months in memory care. We were we received a refund from the parent company over The Clarendale because our concerns were founded.