MBK Senior Living

The medical/CNA staff at Cottonwood Creek are exemplary- efficient, patient, and kind. The meal area is spacious and the folks whom work there are efficient and always pleasant. The administrative staff are all available when requested. The morning concierge Sun- Wednesday is the absolute best there is and the lynchpin of the place

I have always had a positive experience when dealing with Crystal Terrace. I would highly recommend recommend them to other family members

Staff is very friendly and upbeat or positive and always ready to help even if not assigned to you or your section. Just raised prices. Does not accept Medicaid.

The facility is clean except when I've had to dump a few things out at the dumpster it needs to be cleaned up around the dumpster, it's pretty bad! Staff is very friendly and I think the quality of care is good. The administrative staff is very responsive and my mother-in-law of course enjoys the restaurant experience and the food qualities very good. She's also in a knitting group What She Likes I hope she'll start doing more of the activities as there's lots for senior citizens to do there. And I think the value for the money is is good

In general, the staff was very friendly and accommodating. But I felt more attention needed to be paid to the daily hygiene of the patient. They're probably not enough caregivers to give the proper care to each person. The caregivers seemed to be overworked. Not sure how much they are paid, but it is possibly not enough to keep the quantity and quality of staff required.

The food rating is low because they use a lot of spice, black pepper and heavy garlic which my mother cannot eat. the support staff are kind but many of them do not speak good English - combined with hearing loss in most older adults, communication things are often lost in the translation. They have also had some staff changes that they do not share with the residents. Good thing are that they frequently check on guests but due to staff shortages, adhering to a schedule for showers and other tasks is difficult.

Staff are always helpful and friendly. Food is good. I wish they provided more advance notice for medication refills. Also, they are slow to deliver Amazon deliveries to the apartment. But when I ask, they are immediate to find the package.

The cost has gotten out of hand. They raise the residents rent every year on their anniversary. I feel it should be raised a small amount, maybe $[removed]/month. Plus, August 2024, they have added an additional fee of $[removed]/month for levels 1-6. Previously, levels 0-4 had no additional fee. In other words. They added $[removed]/month even if you don't require assistance. Is this as a "just in case"?

I would recommend it. It is probably better suited for folks who need assistance rather than those who just want independent living.

[name removed] could have used more attentive care when first moved into Memory Care, at least for the first few weeks. A friend went to visit during the first few days and found her unattended all morning and not monitored during meals to ensure she was eating. I later learned that there had been staff changes during that period so It might have been an anomaly. I am limited in information due to living so far away from my cousin.

Attentive and caring staff. It's not a perfect situation, but they actively do their best. The food is fairly bland and there are not many options for improvement. Although for an elderly home, they likely need to have it that way due to resident sensitivities.

I think it's as good as any. I just always felt like they were short-staffed, which I believe all facilities are. We picked them because It was a nice clean facility

It is a nice facility and it was the best choice. Most were friendly. One nurse was belittling and rude to my father. They did very good job. Variety of foods. . Lots of fun activities. I thought it was a good value. Overall I give Chancellor Gardens a 4.0. My dad was end of life. Hospice said he would probably pass that day. He laid in his bed not moving, and had been that way for days. His breathing has lessened significantly. The staff came in every two hours. I was there when the staff came in and did their check. All of a sudden, his eyes flew wide open and he was looking at the ceiling. He was focused. It was startling. I knew for him to have that kind of reaction someone or several being were calling him. One of the aids started laughing and continued. She did not leave the room. I knew he was being called home. His body just stopped breathing, no breaths in or out. The other aid went up get someone else who came in to take his blood pressure. I was by his head telling him that we all loved him and thanked him. They said they got a pulse and they all left. He wasn't breathing. My sister and I were able to spend the next two hours with his body. It was very peaceful. I am very glad I had that opportunity. I wondered why the staff hadn't come in. My sister called the funeral home to come for his body. The aids came in as on the 2 hour schedule. I told them he passed when they were in last there. They ran to get the nursing director. When she and her assistant came in they were frantic. It was very clear they knew they dropped the ball and were trying to distract us to cover their error. They had to open the window to let out spirits. It was chaos. They were loud. They needed to dress him in his clothes. I understand the aids were young and inexperienced, but the nursing director knows better. And, they tried to cover up the obvious. People pass all the time there. What was total peace turned into hysteria. They left and we went back to total peace. When the funeral home came for his body it was peaceful. There business is a difficult one. Very grateful for most of the things they did.

It is very that they are aware of dining schedules and the transportation schedules. Also they need to know that a nurse is available at all times for questions and help.

The nurses were amazing, they took great care of my mom. The director was responsive to any concerns. They had fun activities but my mom was seldom able to participate due to her situation. The food was good and they worked with her unique diet issues very well.

The response time for caregivers to show up to the unit is very long. It can be up to any hour or sometimes even longer from the time one presses the button. The facility is well kept (clean, lighted, etc). The staff is courteous. Management is not very responsive to emails or messages.

My wife is in memory care so it's a little more restricted. but it is secure. I believe I made the right choice. The interaction with the staff has been very good.

On number 8 regarding value. I just got notice that rent is going up $[removed] per month. Getting a bit pricey and closer to long term unaffordability.

I feel that I have thrived here because of the wonderful people who both live and work here.

I love the building with the mature landscaping in the courtyard. My Dad's apartment has doors to the beautiful outdoors. The director is amazing. The rest of the administration is not as good. The aides are mostly good. I understand they come and go.