MBK Senior Living

So far everything has been going good. Great staff.

We found ourselves needing a place for my wife's brother on very short notice. Cindy and her staff were the most responsive and friendly staff of the places that we reviewed. We moved forward with the placement and Gary loves being at Seven Lakes. He told us that he is busy and is "having a ball." Seven Lakes staff help us manage our brothers care through the Ft. Collins VA. As a result we are able to secure the benefits that our Vietnam veteran earned in service to our country.

Good overall...a little short staffed with caregivers...sometimes wait 15 minutes for them to respond to calls for care. New walk in tub but staff not trained to operate yet. Very friendly staff!

Not a full service senior community, more geared to mostly independent seniors. The assisted living option is pricey for what you get. The staff is great and the food is very good, but is a major portion of the monthly rental expense in my opinion and unforgiving/not flexible enough if missing 2 meals per day. Guests eat there very reasonably. Think the parking lot security for the residents is lacking. Also think the apartment is on the on small side and the trip from the bedroom to the bathroom was not well designed in the floor plan.

I have visited The Firs, not in their apartment, but I've seen the place. They're pretty much in the wooded area. I don't know how much sunlight they get there. It seemed like there were probably a little bit more activities there than other places I saw.

We got a brief tour there. The person who was supposed to show us around got sick and we didn't know that so when we showed up someone else took us around. They were not as knowledgeable but they were apologetic. It was a bigger place and it being bigger made it seem a little less intimate.

She didn't like the food, just used the place for short term recovery, all else was fine.

We were fairly happy with The Montera, however there were some issues with information getting mixed up and things not being followed through with. Because we live fairly close and visited several times a week we were able to keep an eye on everything. If you want more specifics, I would have to go back to communications I had with the Hospice nurse. My mom passed away[date removed], so she was only there a few months. At the end, needing much more care, we spent more time there to make sure she was well tended to. Because of her caregiver changing from day to day (due to shift changes and maybe turnover in staff), one of the of the things I suggested to them was to create a schedule so we would know who her caregiver was that day so we could find her and get updates. They never did that. Also during her time there the manager of the memory care wing quit and there was a period where communication was very poor. I just think it could be more organized. With that said, the food seemed ok and most of the care givers were very friendly and her room was kept clean.

Initially everyone was friendly. They are understaffed for assisted and do not involve the families in decisions they make regarding the residents. They take actions that are not in the best interest of the emotional and physical safety of the residents. Their housekeeping was very poor and we ended up doing her laundry and emptying trash much of the time.

Since my mom moved in, she has seemed happier because of her interactions with the other residents. The staff also seem friendly. The few complaints that we have had are that the food and food service could both use improvement, and that the building is older. There have been some maintenance issues, such as the air conditioning being out for almost a week.

What we think the community could improve on would be the activities and food along with better communications from staff and management. We would most likely recommend the community to other families, we've only been there [date removed], but so far, so goo

Nice facility. Clean and beautiful décor. Movie theatre, games and entertainment daily, seasonal activities which include family members.

Overall it was average. Admin was supportive, but staff were not the best. Some were very good, but many didn't care. The admin staff talked a good game and were very friendly, but then handed her to staff who didn't care. My mom's phone was stolen and no one cared or did anything. She passed within a week of that happening.

I would tell others looking to make sure and speak to the current residents family members to get a full understanding of care and time provided to the residents before moving in. It all depends on the needs of the family member if this facility is a good fit.

They just had a massive COVID outbreak. There was a serious lack of protocol and irresponsibility in regards to CDC guidelines for assisted living facilities. This included my mother getting sick which caused great stress. They have been continuously short staffed and unfortunately, it appears that the upper management only cares about cost

You can tell it's a profit-driven business, they are understaffed and getting follow-up on any concerns is impossible. No one seems to be actually accountable for anything related to billing, etc. but care staff are nice and I think they pay attention to residents. They have high turnover so I'm guessing pay is low.

I have already moved her to a group home as they constantly raised the rates every month. Thing that they could improve on would be - Pricing, let the residents go outside and not stuck inside. Get the caregivers to stay off their phones and interact with the residents.

I think the assisted living side is great with plenty of engaging activities. The facility is modern and the residents are nice.

They could've done better watching my mom... place is for people more independent... mom fell in her room and seriously broke her leg and no one found her for hours. Eating facility was being renovated.

There is quite a bit of turnover in housekeeping. As a result, Cleaning and linens service is spotty. The quality of food has decreased markedly . The costs have risen several percent over the last year and a half. It's hard to get problems addressed. My wife is on memory care and I have had problems with medication's over there. I would never recommend this place.