Merrill Gardens

Aunt, Uncle, Dad and I toured this place and have taken grandma there twice for a visit. Since Grandma knows someone who lives there, this place seems to be the most comfortale place to go.

Within budget, and okay for driving. Rather small apartments with very small kitchenettes

Looks good

It's a very clean facility. We picked this community because, it was convient, close to home, and was a newer facility. Overall, I would recommend this place.

It's okay, but it's very regulated.

Felt like was a good tour nice place with many options.

Tour was pretty nice, ended up with facility that felt fit needs better.

This is a smaller community and it felt like going to Grandma's house. It didn't feel right for our loved one. All activities were held in one room.

I am having a hard time getting a hold of someone regarding a billing question that I have so that has been very frustrating.

We really like the people there and they are very friendly, but when it comes to the overall value and cost we are having some problems with it. They have a point system with other additional add-on costs. So for example they say laundry is free but they charge you 60 points, and if you have to have something additional that is 40 points, then that bumps you up to 100 points and into another tier which increases the costs.

I thought Merrill Gardens at Madison was okay. It just wasn’t a fit for us. It didn't necessarily seem like the most secure facility. I think anybody could get past front desk, and there was not somebody there all the time. It was also a larger facility with more residents to deal with. And we were looking for a smaller facility. I didn't get a good or a bad impression either way. It just wasn't the right fit for us.

The tour was fine and the community was nice. However, at the time they did not have any rooms available and I did not hear back from them either for a follow up like i thought I would.

The residents have their own mailboxes, and the community offers lots of services for the residents to take advantage of. They are quick to work with the residents and families in resolving issues that may arise. You may have to follow up more than once to make sure the item is handled appropriately. They have a doctor that comes to the community to assist the residents. The services are through Doctors Who Make House Calls. The physical therapists on staff.

The staff member we talked to on the tour was friendly. But the people who lived there were not friendly at all. Also, the cost was too high.

The quality of the meals have been so bad that our loved ones are refusing to eat dinner. They are experiencing staffing issues so when the food is set out buffet style it gets cold. They did just change chefs so we believe the meals are starting to get a little bit better. The value for cost will be much better once the meals and dining service improves. Also we wish they would encourage the residents especially our loved one to get involved more.

She is being given her medicine and being taken care of very well. It is kind of hard to get them to respond to inquiries however. This is a nice facility and they take care of the people there but communication is an issue.

I would tell others that don't expect everything you hear from the sales calls and meetings. My loved one was a different community and we are finding the same things that we found there. The meals are inconsistent, you may have one good meal and several bad meals. The nursing staff is unorganized, and there is a lack of follow up from the leadership;.

The tour was great but then after getting things settled, they told us he was not able to come because of some open wounds that he had. My aunt ended up moving her stuff in and then fell and we had to move it all out and I will say they were helpful during all of that. I would tell others to make sure to find out what the assisted living rules are before moving your loved on into here.

It is a wonderful place for activities and has really nice apartments but when your loved one needs more care and their are not equipped for that level and of become problematic for me. I chose this community because I thought is was very homey and had a warm feeling. The staff were welcoming and friendly. It a great place for high functioning seniors.