Merrill Gardens

I was not super crazy about Pine Rock Manor. The facility was older and outdated, definitely needed some updates done to it. The overall atmosphere just felt dark and depressing.

This felt kind of sad, and old. They had lovely staff. The community could use some updates.

Merrill Gardens would have been a good location for us, but I was just not impressed by our tour experience with them. The staff who showed us around were really nice, I just did not get a good gut feeling about the facility. I would have been leery to leave my loved one here. It was just not a good fit for us.

This was a dark and older community and not what we wanted.

This was the least impressive community and wanted more room for my loved one to roam.

We have not had a good experience with Merrill Gardens, my loved one is in the Garden House which is the memory care side of facility. Sometimes I think his bathroom and room should be cleaned better than it is since he is unable to do that himself. I never get a list of activities that they are doing. A lot of his belongings have gone missing. I have not been pleased with the care and I will be moving him out soon.

They just hired a new general manager, they are very poor with communication and they never told us this new person was being hired. They do not adhere to any types of special diets. They are not very good at applying non-medicinal measures for the residents. It has been a poor experience and I would not currently recommend them.

Sheldon Park, is now on it's 3rd owner in the last 5 yrs. the memory care area is often under staffed. especially on the weekend. many more seem medicated. clumped together in the activity room to veg on tv. the floors are sticky, rooms are dusty

I felt like we were an afterthought. They seem to not even know we were coming. The lady we had the appointment setup with was not available. The tour was very short and the rooms to small. Not all our needs meet at this site.

The staff members here were for the most part helpful and friendly and tried their very best. The conditions prevailed because of covid and the fact that it is an older and dated facility.

There were some medical issues with our loved one, and the staff ignored this information. The food smelled bad and they served it to the residents even it smelled bad.

The community does not do what they tell you they are going to do and do not care about your loved ones. My loved one fell twice in 3 months and they do not check or respond to her needing help. I would not recommend this community to others.

Totally disappointed with this community, when we toured saw several staff members at the nursing station all looking at their cell phones and not paying attention to the elderly people next to the station. The apartments are the smallest that I have seen in the area, the prices are high and expect for the few elderly around the nursing station, there was no other elderly walking or doing anything within the community. It was like a ghost town. Looked like a lot of stuff on the activities calendar, but no one attending anything that we saw during our visit.

Great location. Cute town. Unfortunately it was dark, narrow halls & doorways. Windows were small for natural lighting. Some bedrooms had no windows. Woodwork gouged from wheelchairs scrubbing doorways to bedrooms. 4 - 6 inch thresholds into bedrooms. The smell of urine was through assisted living and memory care areas.

It would have been beneficial knowing Sheldon Park is only private pay before the point of signing on the dotted line. I will be moving Mom soon.

Adequate and safe enough but nothing special. Definitely lots of room to improve on many things such as : menus (food is cheap and not always hot and not much variety or healthy options) cleanliness of rooms (there is mold around sink in bathroom) and they seems to just do the bare bones basic cleaning, laundry service, and atmosphere (please have things such as background music during meals rather than silence) -standard instrumental relaxing music would lighten the mood, outdoor garden area, hallways-more lounge chairs or more colorful art to help seniors quickly recognize their hallway/room, reception desk clerk on duty for longer evening hours is needed. If you have dietary needs beware- they are not always good at following. Basically an ok place if you can’t afford any better but seems expensive for what you get. And we also found the bills confusing -had issues with being charged for medications no longer taking, etc, so check your bills carefully.

Did not care for this one, the memory care floor smelled as soon as we entered it.

When Mom firsst got there, courtyard at bern village. I called to speak to her, i live in Mass. And was told i could not speak to her nor could i come for a visit. I asked who said this and they said it was my sister's decision. Shes POA. I Hired an atty just to find out that was against the law. All of a sudden they changed their tune and i was able to come for a visit.. buyer beware.... ..

My parents recently spent three months at Sheldon Park Senior Living facility. Staff were always professional, friendly and helpful, but in the end it was the poor food, high costs, and lack of dependable transportation that led them to leave. My parents complained about the food being unappealing, sometimes cold, with limited choices, and not freshly prepared. Transportation was only available two days a week and then primarily for doctor’s visits. After a short stay in the Memory Care unit, my parents moved to a 1 bedroom Assisted Living apartment. For the high cost, it didn’t seem like much assistance was actually being provided besides doing their laundry for them. It cost an additional $430 a month for them to take care of my mother’s medications. My personal pet peeve was the confusing monthly bills from the facility. It seemed like they were designed to confuse an accountant and I can’t imagine that very many of the residents were able to make heads or tails of their bills without assistance. Luckily my mother’s health and mobility improved enough they were able to return to their previous independent living facility.

I scheduled a time to tour this facility and when I got there I saw about 5 employees talking amongst themselves. I waited for them to stop and help me. They didn’t even notice I was there. So, I sat down and waited for a while. Finally, I just decided to just walk around the facility. I went into people’s rooms, to the cafeteria, the dining hall, and I even went into the kitchen! After 1 and a half hours of just roaming around not one person asked me for help. I left and decided to call the facility. When I spoke with the recruiter, she said she had been waiting for me. I told her what happened and that I changed my mind, she offered to cut the very large $4,200 entrance fee in half that isn’t refundable. I was planning to take my Mother to this facility but after my experience, I decided not to. If I’m just a stranger walking in and giving myself my own tour, I think that they would have been very inattentive when it comes to my Mother. Don’t get me wrong, it is a great facility and I heard great things but my experience made me not want to bring her there.