Mustang Creek Estates

Mustang Creek Estates has been a great place for my elderly mother. The Director and staff have done everything they can to make my mom feel at home. Her private room is cleaned at least once a week. They wash her sheets and clothes and help her with daily bathing. Mom doesn't have to worry about food, because they cook three meals a day for all the residents. The activity director plans monthly activities which sometimes include leaving the property. A nurse comes to check on mom twice a week and she also has a nurse practitioner who's available. One of the perks is the staff takes care of giving mom her daily medications. They even have a hair stylist who mom sees once a week. This is mom's second assisted living home, and hands down the best!

Excellent and attentive staff

The staff members here have gone above and beyond my expectations in caring for my Mother. They really take care of her like she was their mom and everyone here is family. It is a small facility with only 16 residents and they have a good ratio of staff to residents. The meals are prepared in front of everyone and my mom really loves the food. For activities, they have a choir, games, and the kids from the school across the street come and visit. This facility looks like a home and it’s beautiful. I would recommend this community to other families.

We liked this community and the area it is in. The people were nice and they did seem to offer some nice amenities. This community, however did not have an opening when we toured it.

This is a great place and my brother enjoys living here. The staff are great and the community is well taken care of. The food is made on site and he seems to like it. They always have a nice calender of events. I would recommend taking a look at this community.

My dad is very happy here. He likes the size and it feels like a home, instead of hospital or nursing home. He enjoys the ability to visit the other houses. The staff is very friendly and he already feels they are apart of his family. It is always clean and the staff is very friendly and seem to enjoy their positions.

It is a work in progress for my aunt since her move to this community. Overall we know she is safe and being cared for very well. Her health isn't doing the best, but they are trying their best to care for her and her needs. They have a very caring, concerned staff. They do a good job with keeping the community clean, and neat. The residents aren't very pleased with the meals, there's some room for improvement in that area. This wouldn't be the first place I would recommend, but it is the second.

In July 2015, after a prolonged and difficult journey into dementia, I placed my wife into the care of Mustang Creek Estates, Frisco, TX. Although this was personally and emotionally hard, it was a decision I do not regret. Mustang cared for my wife as family, giving her every special attention possible. The staff and senior supervision was excellent. Dementia is never easy and alway unpredictable, but Mustang made this part of the journey a caring and loving experience for all my family including the event of my wife's recent passing. I highly recommend Mustang.

I think they are fabulous. The only issue we have had has been with the communication with the pharmacy, and the doctors. That's not on Mustang Creek though they are awesome.

Experience in block A has been stellar. Block B has been met with some difficulty in making sure bed sores didn't worsen and linens/diapers were regularly changed. Staff has been kind and engaged. Very helpful.

What we like the most about the community is the area and the people so far. Yes, we would recommend this community to other families.

They assigned my Mom to a house and later got a complaint from [name removed] stating that my Mom really needed more care than she thought, wanted me to change her to another house, we can afford to pay more right now and she hadn't even really allowed proper time for my Mom to acclimate to new surroundings, Mom is finally beginning to visit with other residents and make friends so really do not want to move her again especially as she has dementia and I feel moving here would not be beneficial, my Mom's hospice nurse feels she doesn't need to move right now. Also feel it is not my problem that they didn't evaluate her properly before determining what house she needed to be in especially when there is a difference in monthly charges, they need to do a better job on initial placement

Staff has been very helpful and kind. Activities are great!! Mom says food is good.

Like many other facilities there is a lot of turnover. It is better than most from my research, so yes I would recommend the community to other families based on the experience so far.

Families have to stay on top of staff to make sure they do what you expect them to do. Timing and delivery of meds not always on target. Most of the staff were caring, but we did witness the opposite more than once.

They were willing to provide the extra care and service he needed. They have a cluster of homes in each location. For different levels of needs.

Staff is caring and loving. They make it as close to a home environment as possible. Rooms are small, but adequate. Amenities are pretty standard.

They worked with us on price. Seem very helpful and accommodating. Seems like they come and go. Activity directors. So that impacts the frequency.

The communication about my grandmother's condition and needs has lacked, especially with turnover. However, the care for her has been good.

Great staff, caring and passionate. Could've been better if they were fully staffed and actually took time to make sure the patients are actually taking their medications. But other than that, it was good overall. They are super nice. But they are extremely understaffed. There was numerous times we couldn't get in the house she was in because nobody was in the house to open the door that was authorized to do so. And they do not watch the residents take their medications to make sure they actually take them.