Nile Living

We toured Brookdale Eugene Alpine Springs while looking at options for my mother-in-law. I really didn’t like the community. It was so close by. It was also new and beautiful, but it was just so big. We walked through the place, but we could not find any staff. We did find someone to help us eventually, but when we went on our tour, the person who was guiding us did not know the answers to our questions. We also found out that they only want people who are independent, but my mother-in-law needs some supervision. We toured on a Thursday, and I returned on a Monday to hand in some forms and ask a few more questions, but I arrived at the office to a note on the door – NO ADMISSIONS. I tried to find out what the issue was since we had toured so recently, but all I was told was that it was some paperwork issue, and I couldn’t get any other feedback. Overall, our experience here was not positive, and we ultimately chose another community.

Managment is having real problems here. Medication timliness is an issue as well as staff turnover. The management problems trickle down to the residents and make for a disruptive living situation. The staff is not capable and cannot care for residents in a supportive and productive enviornment. Very disappointed.

High drug use and homeless make the neighborhood unsafe. Elevators are ancient and often don't work at all. Often takes up to twenty minutes to secure one. The food is sketchy and often inedible. Not enough service staff so ordering is a long ordeal. Service elevator does not work at all. Rats! Much of it is filthy. It can take a week or more to get a service request honored. Windows haven't been washed in decades. Nice view.

My biggest issue with all of this was the prices, depending on who you talked to including the bro sure they were all different.

Nothing was working, but it is getting better. Things were not finished in the apartment. My loved one does not like the food becasue at times it's a little bland. Sometimes there is a decent meal. They never have things, that is listed on the menu. Overall, it has been a struggle, and it needs to be updated. It's very old. My loved one does not really like it there.

Horrible location. Lobby area cluttered and felt dirty. Apartments very nice

It seemed old and run down. Not what we were looking for.

We recently toured. Moving to assisted living is very hard decision to make and transition can be very stressful. We wanted to truly know that we're making the right decision to move to this beautiful facility. This is why we decided to stop by on a weekend. When we arrived there was no one at the desk to greet us. After a long wait several residents approached us if to help. While waiting we asked the residents how they liked living there. They were very happy with the food and care helpers. They voiced ill feelings toward the administrator not listening to concerns uncooperative to help and cold. We were told if you move there don't expect too much from the administrator but everyone else is fine. The conversation with residents was concerning and confusing to us.

We showed up for the scheduled meeting and the contact wasn't there. Had not received any cancellation or request for change. Have not received any follow up since. This one off the list. However, kudos to the activities manager, who happend to be there on his day off and took extra time to give us a walk though.

I have been very disappointed recently with care issues and billing issues. I have attempted several different ways of dealing with issues and staff is unable to follow through. No response to emails or phone calls. I am left with writing a poor review...maybe that will get a response? I can only hope.

Truly disappointed found out that they have cameras at the facility but nothing is taped to overlook personally canNot see how this would be helpful found out that employees are stealing from employees very concerning considering if they can steal from their father fellow employees that they would still from the residentsWas told it would be at my best interest to get ahold of metalSorry to get a hold of the American Medical Association

Visited here 9/27/2014. No pool. Many disabledesicents. Nice to walk to mall.

They just got bought out by another company, so it’s all gone downhill. Things have changed drastically. The staff has turned over a hundred percent. It’s just not the same place that it was and I’m not feeling optimistic.

This facility has declined sharply in recent months. Rents were raised and now every other apartment is empty. They seem to be short staffed everyday! Staff is paid minimum wage and you never see the same face twice. They don't even provide disinfecting spray or wipes to clean the common areas. For all the extra charges and high rent, the services just aren't there. The building is beautiful though and newly painted. Food is decent but always cold and the dining staff is terrible.

If you are looking at Alpine Springs for your parent keep looking. The food is disgusting. After complaints the management nothing has changed. If you eat there take plenty of water to wash it down. They are definitely not resident oriented. There are NO activities. They could at least have Bingo.

Excellent food and food service people. The food was the only positive part. Some of the care staff are wonderful, but, not fully trained before they are allowed to work alone.

Very VERY disappointed with the Administrative/Managerial staff at Evergreen. Today ([date removed] move in date)was supposed to be a great day for my 84-85 yr old parents. After months of being on a wait list, multiple conversations, deposit submitted. Extensive conversations from the initial meeting about my Mother's health and mobility, They were set to move in to Evergreen. Two weeks ago they were informed on the day/meeting they were set to sign papers that Evergreen "did not have the adequate staff to assist with my Mother's needs" and that they would be denied from Evergreen. My sister ( a has been upfront about my mother's mobility. We took a tour of the facility, had lunch.. toured the cottages, a room in the main building. Never were told there was a chance of denial. Let us put down a deposit.Parents had their house up for sale..what if it had sold before Evergreen pulled the rug out? Extremely disappointed with the administrative staff and the professionalism how this was handled.

Hard to believe this 16 story assisted living complex does not "allow electric wheelchairs", they say because the users are scuffing the walls and floors. SERIOUSLY?? SO, IF YOU HAVE ANY PROBLEMS USING YOUR HANDS YOU NEED TO LIVE SOMEWHERE ELSE! IF YOU NEED A MOTORIZED CHAIR YOU CAN'T LIVE HERE.

My brother has sent two of his favorite shirts to be laundered and they weren't returned to him. I gave all categories listed a #1. Only need for improvement, in my opinion, is a better laundry system of accountability for residences to have all of their laundry returned to them.

Was great before the management changed to Nile Living mid 2023. Now run entirely for profit at the expense of the residents. Completely terrible and the executive director is a truly evil person. Services are promised and not furnished, then other charges will show up randomly taken out of the residents bank account with no warning and they will not reverse them. Food is awful, staff is limited and the garage isn't secure. They stole over $[removed] from us in "guest meals" that they made up and stole it directly from my mom's bank account