Northstar Senior Living

We pulled up for our tour and the outside appearance of Pacific Senior Living Woodmont was terrible. We had to drive around many pot holes ion the parking lot and when we were walking in, the shrubs were all overgrown onto the walkways so we had to walk around them. It just did not seem very well kept. We were not the biggest fan of the interior either, it felt a bit dingy.

The website says "around the clock staffing and security." That would be good if it were true but the fact is that there were two breakins in a period of two years and one resident got assaulted. Plus they are often short staffing and there is no management of the staff. We pray that nothing happens to our loved one at night. The staff are hard to reach and sometimes not even awake. The management has no idea or don't seem to care. It is sad. News about Kokoro that we should know about often does not get reported in a timely fashion, if we hear about it at all. We hear an earful of excuses, like there is not a full staff or someone was on vacation for two weeks or someone was sick. Well guess what? There are residents who need care. We hear about how medications are not properly administered and residents land in the hospital. Oversight is really lacking. Responsibility is not taken. The good reviews of this place are from people who are independent or probably not involved much in the care of their family member. We on the other hand have a lot of concerns.

Supervisions are not to good need more staff better training for staff working with memory care patients. The one good thing I will say is the food is very good ,one thing I have noticed is there are to many family and friends working together.

Where do I start very pleasant environment. To much rotating staff day shift vs night shift. No one keeps track or relays info to next shift. Not enough dementia patients occupied or active need more PT programs. However, better than some other local communities.

My husband was in Summerfield five months, less a week. Over that time I had to ask for showers, depends, to find his shoes, and also his walker. I had to take his clothes home and wash as he would not have clean clothes when I would visit him. Some of the staff were so good and others should not be working there. Understaffed and uncaring. During the few months there, my husband fell seven times and was taken to the ER every time but one. The last fall he died in the hospital a week later. I haven't been able to sleep well since his death, as I should have taken him out before I did. No, I can not recommend this place.

I removed my wife from Summerfield of Fresno. They are very badly understaffed. Some excellent caregivers. Some unqualified. They consistently make errors in the giving of important medications.

This seemed like a great place for my stepmom when we first arrived, but we quickly learned it’s not the best place for someone unless they have minimal needs. My stepmom was on the 3rd floor. The elevator broke and wasn't fixed until a week later, so she couldn’t go down for food or activities until it was fixed. Broke a couple more times for a day at a time. The power went out from a storm and the back up generator did not work, so she temporarily ran out of oxygen. I received a call about noon on a Sunday that she wasn’t very responsive and wanted to know if they should call 911. I was shocked learning she had been this way since 8 am and just reacting . She ended up having to go to skilled nursing and we were notified a couple days before her release from the skilled nursing that Villa De San Antonio would not accept her back, as they felt she needed more care from a smaller facility. We were not told by Villa de San Antonio which was beyond disappointing.

Overall, I feel my mother is safe there, but I would recommend looking at other facilities even if the price is a little more.

[name removed] has fallen and had to be taken to Emergency room 3 times. Mom has to wash his clothes as his Depends have not been changed. Not getting showers regularly. He does seem to have settled in but concerned he keeps falling. MD requested he uses the walker but is missing at this time.

Sadly, I would say probably do not place your loved one here unless you do memory care. There aren't many activities that are inclusive for people with disabilities. The only happy hour and fun is for an hour on Fridays. There is no safe walking route for the residents except for walking around in the parking lot. I picked this place because it looked clean and bright. I thought it would be better to be honest

Toilet appears to have not been cleaned in the entire time my father has been in the facility and the sheets had not been changed. Floor dirty, sink dirty and other residents constantly opening his door and walking in confused and lost. Father in same clothes everyday I was there. I asked for a cleaning/showering schedule and got nothing. No one will return your calls and impossible to speak to your loved one. They are nice to speak with at the time, but afraid all for show. Saw no stimulation or activities and father seemed ignored due to others needing more attention. Concerned and need to move out soon.

My husband was a brief patient at Pacifica Woodmont. He was only there one week before he passed away on March 28, 2022. I received a called from Pacifica shortly after, telling me that I would be receiving a refund in about a month. Needless to say, I haven't received a refund or am I able to speak to anyone other than the receptionist. The financial person is always in a meeting or the facility itself doesn't answer. I have been promised that my call would be returned but that hasn't happened. As far as my experience with the facility itself, my husband was only there a week so I didn't have much interaction with the staff. He had advanced dementia and was unable of communicating so I really don't know how the care was. As far as I know, I have no complaints about his stay.

Personally I would not recommend Pacifica based on our experience. There is no communication, I would make phone calls and no one would return the calls. I would email and no one would return the emails. I did not feel like my concerns were being addressed and they never followed up with any issues I brought to their attention.

The facility looked very nice, but they were not prepared even though they knew that I was coming for my tour and had an appointment. Nothing was available.

They say one thing and do another or nothing.

In the beginning it was fabulous, they took such good care of our loved one, we were so happy to have found this community. However, when new management took over things declined rapidly. The service was terrible, the communication was lacking, it took them awhile to get back to us. They just were not very accommodating at times and seemed to make excuses for things.

The director is very unfriendly, very business oriented, and only cares about money. I don't think she is well trained in some aspects needed in memory care. However, the caregivers and nursing were all friendly and tried to do their best but the new director came in, she cut down the staffing and that resulted in not enough staff to care for the residents. The new director also changed the rent , two months later, the director asked my loved one to leave because of money, and due to transfer trauma she passed away within two months.

I have tried to work with management to address their deficiencies but get a lot of platitudes with little change. The food has become unappetizing and nutritionally questionable. Care staff are responsible for serving meals, laundry, loading dishwashers and general room tidiness. This leaves little time for resident care with their perpetual shortage of staff or failure to schedule adequate staffing. Some of the deficiencies that I have noted are: multiple times leaving an incontinent resident up overnight in their wheelchair, multiple failures to provide a meal when the resident has not been taken to the dining room, allowing crucial medicines to run out, finding my loved one soaked in urine with saturated pads halfway up their back(multiple as well) and failure to inform the family of falls. They received a 2 and not a 1 because most of the staff really do care but are not given the resources to perform at the level that they aspire to. At this time I would suggest looking at a different placement for your loved one.

They have not lived up to our expectations. What we were led to believe, was not reality. In the 5 months that mom has been there, she has fallen several times...broken nose, broken knee cap, sprained wrist, and had food poisoning at least once (may have been more but no one would say for sure). There does not seem to ever be enough help in the common areas and not enough activity time to keep the residents occupied during the day. Most of the time when we arrive to visit, we cannot find any care staff in the immediate area of where they leave all the residents and most of the time the bedrooms are locked so even if the resident is able to take themselves to the bathroom, they could not get in to use it. Many times, the place smells so bad you can't bare to stay and visit!

I have a family member here and we’re always worried about their care. The place seems short-staffed all the time whether it’s day or night. We are really not convinced that much thought or oversight is given to the staffing ratios or the care of the residents. Even if the bare minimum number of staff are showing up for work, how can they possibly be doing their jobs if they are sleeping through their shifts, or lounging around in residents rooms (unbeknownst to the residents who have dementia) or showing up with a scowl on their face? Kokoro claims they have an “open door” policy but who wants to bring things up when nothing good happens when you do? It’s all vague answers, empty apologies and excuses. We are running out of money paying for private caregivers which we have hired because we can’t count on the staff. We have tried working with the staff directly, talking with the director. Nothing is working. We have met some really nice people at Kokoro. The families there are lovely and some of the staff are fabulous. But as much as we'd like to keep our loved one there, we are are constantly thinking that we need to look for other options, A lot of staff have resigned lately, which is another troubling sign. We get it. Imagine witnessing your coworkers not doing their jobs and getting by while others have to pick up the slack and bear the boss’s wrath. Hopefully things will get better but probably not with this management since the current executive director has been there in some role for a long time. I have heard that concerns have been raised to the board of directors but they seem totally handsoff and let the director run the show. It’s hard to know how this place can be improved when no one who is in a position of power cares enough to do anything. Kokoro could have so much going for it if the leadership was stronger and more caring of the elderly. We wished we could write something more positive about it and tell people what an amazing facility it is. But we are really hard pressed right now to justify that it is worth the money.