Oaks Senior Living

They should have never admitted my mom, she was too much for them and needed a higher level of care. She needed more than they could provide. She wasn't mobile and they were having to do much more work. I also don't feel like they paid much attention to her. They kind of seem to do the bare minimum here, I didn't see a lot of staff interaction with the patients when I visited. I would possibly recommend them to friends and family based on patient needs. It's not a stellar facility, but could be adequate for some.

I did not like the layout of Oaks at Pooler. There were two levels and you had to use an elevator and that was going to be too much for my loved one.

I was not very impressed with Oaks at Habersham, the security was not good. The doors just open right up, most places you have to have a code. I knew my loved one would escape right away so I did not feel comfortable placing him here.

The Oaks at Conyers is a very clean community, but the levels of care and meals could be improved. According to our loved one the quality of the meals is not that good and they can be flavorless. Being on the memory are side the activities can be hard but we do feel the staff members are trying their best to keep the residents involved in things. With these improvements, we would recommend Oaks at Conyers to other families.

We loved the care takers but there isn't enough of them to actually take care of things or care for the people. We liked the staff the most excluding management. They need to improve on retaining employees because half the time there is only one caretaker for the entire upstairs and one caretaker for the memory care unit.

The food can be improved, based of the age of people that are there. Some of the food looks good, but some of the older people don't know what they are being served.The staff are not very patient or do what they are supposed to do, so they could improveon those things.

I toured with The Oaks at Conyers and I felt that the staff members were not very organized. That was our reasoning for not choosing this facility.

I will tell you the Medical director was unapproachable. She never returned my calls. The office staff was rude. I found out there was a resident next door to my loved one that was having parties at night with alcohol and non residents in his room. However a lot of the staff was very kind.

The head nurse is terrible. Most people are good but understaffed like everyone else. Overall, Mom likes it.

My Mother lives there, in independent living. When she moved in back in [date removed] the restaurant was fully staffed and the food was impressive, but then came Covid 19 and the ensuing staff shortages, reductions in the dining schedule and most importantly the quality of the food went so far downhill that to call it Chef prepared is quite the joke among the residents and this dining room has yet to recover. I ate with my mother last week and she was served a plate with a scoop of dry mashed potatoes, overcooked string beans, and salisbury steak with a gravy that was full of mysterious bubbles that reminded me of fermentation. It was Morrison's Cafeteria on a bad day. Perhaps Oaks will improve the situation in time, but after many months there is no indication of that. The menu may be Chef Prepared, but the food certainly is not. It's shameful that the new brochure is so untruthful about the food, and for nearly $[removed]/week to experience "Chef Prepared"! Good gravy, Oaks, you can do better.

when I first moved my loved one in, things were a lot better than how they are now. they've switched management a couple times, which has ultimately effected the care services, staffing and quality of the food. it's obvious that their budget has gotten tight; the food is just above average now, whereas it was excellent before. my overall rating of this community has declined a little because of the changes in management. aside from those things, the activities are still good, they keep the residents busy. everyone there is also very friendly.

During our loved ones stay at the Oaks community, the care takers were just awesome, and really did a good job looking after our loved one. However the management team can really work to improve on their communication between themselves and the families of the residents.

Good community, too far from family and friends.

It was beautiful but too far from anything

The memory care was depressing and had no outdoor access for community members. Assisted Living area was decent.

We chose Morningside because of the value for the money. I do think that the night time staff are a problem, they were grumpy and not very attentive to residents needs. I did have an issue that my mom was here 32 days and I had to move her because of care she needed, they charged me for an entire month extra for medications and the upgrade for the level of care that she was. Due to our experience I would maybe recommend to others looking.

Overall we've not had a good experience. My loved one tells me the food is bland and sparse. They definitely need some help in the kitchen. There's been a big turnover in staff, and I've seen an improvement since then. I'm hopeful that the new management is going to make a difference. Some of the previous staff were ugly in their expectations of my loved one to do more than she was physically able to do. A couple were nasty to her in their language, which has been addressed since we reported it. One person said "Don't push that button. I'm not coming back." However, the new executive director has been fabulous. He seems to have more communication skills and doesn't push things off. He just goes and does it. When something needs to be done, he just calls me. He's been very nice.

Make sure the level of care your loved needs can be provided but the community.

We had some problems with this community, it had to do with the cost at the end. They made some mistakes when it came to what we were suppose to pay. The communication wasn't always there, when we would call to ask questions sometimes we would not get direct answers. We were never able to get a hold of the people who ran the place, and at one point we have to reach out to cooperate. From what we could see the care services were good, it seemed like our loved one was being well cared for. This community was kept clean, it was a scale up from a nursing home. We enjoyed working with the staff, we had a good rapport with them. This did have activities for the patients, they were always busy doing something, whether it was listening to music, coloring, working on puzzles or crosswords. We did eat there a couple of times and it did seem like they had good portion sizes. The rooms were kept very clean, it never smelled like urine which we obviously could not complain about.

Since this was a virtual tour, it was difficult to really tell what the apartment may be like. The building is older and because of this the cheaper price makes us a little concerned as to what it may look like in person.