Resort Lifestyle Communities

Do not be fooled by the beautiful grounds. The terrible management erases anything positive about this place. I just moved my mother out after four months because of a series of negative interactions with staff. 1). Management would walk into her apartment without knocking or without prior notice. Naturally, this is a huge invasion of privacy, and she was genuinely frightened that someone random was going to walk in at any given time. 2). Her “housekeeper” actually told her that she was also a realtor, and she took my mother off grounds to look at houses. She had her “attorney cousin” get my mother’s bank info so they could see if they could sell her a house. My mother was afraid for this housekeeper to return to her apartment. 3). When we moved in, my mother was told to select a paint color because they had to paint in between tenants. Now that we have moved out, they have charged her $[removed] for the shade of white she chose. I could go on. The grounds are pretty. People awful.

Make sure you understand exactly the operation of this facility. My wife and I visited Pebble Springs in Lady Lake Fl. in August of 2023. Our experience started off well until we signed a rental agreement. We felt pressured into to signing a contract as the sales person kept saying how they were filling up fast with people moving in. We signed the contract (rental agreement), paid $[removed] upfront to cover security deposit, rental and other fees but we kept thinking that maybe we acted too quickly. We called them within 18 hours of signing the contract and talked to the sales people and asked for a refund but we are told it is not their decision. They have referred us to a person called [name removed] but we can’t seem to get him to call us back. We are posting this to let people know to be “very careful” when dealing with the company that runs Pebble Springs. If we can get a positive resolution from this company we will post it here.

Mostly positive- a lot of managers in the past 6 or 7 months.

Horrifying experience here. Got thrown out the front door for bringing in my 4 LB. Yorkie in my backpack to visit my mom. Im 62 and The worst part is, my poor special needs brother was trying to hold her and didn't understand the dog needed to be " hidden" from a dog hating resident. They ([name removed]) lie to get you in, tell you its fine to bring the dog in, then tell you that you are "breaking the rules" . Nothing in writing! I was traumatized incredibly. My 87 yr old mother is sick over this and we are moving her out as fast as we can. They were NEVER clear on the "rules", nothing in writing. The corporate site says small dogs welcome. I was able to sit in the dining room with my 4 LB Yorkie in a stroller, with sales manager [name removed] blessing.Then they tell me on wed that only service dogs with papers can come in. Of course this rule just happened to go into place. The day before, [name removed] told us they were having meetings to explain to the residents why emotional support dogs were fine

I live here andI am telling all retired people : I am so disappointed living here the things they promise are not here! We do not feel safe, we do not have activities as promised, things that are not working are not fixed, and we are going to move out! For example: today is friday and no one is in charge til ? No one can help us and the gates are open and we are not secure. We moved here for safety and like companship. We are not getting what we signed up for and we are paying [amount removed] a month.

My mother has been living at Robinwood for 4 years. At first this was a lovely place. Food was good, activities etc. It has totally gone downhill. The food is horrible, bad managers that have since been fired. Hopefully new managers will be better. If things do not change, especially the food, we will be finding a new home for my mom. If you’re looking right now I would look elsewhere. I ‘m going to give staff a 5 since bad management is gone. Everyone is friendly it’s more that the food is horrible.

Family members residing at Capital Oaks. Amenities were at time of contract Shuttle free for appts and shopping excursions, 5 days a week. If unavailable Uber available at cost to Capital Oaks. Shuttle now very limited for appts; not 5 days a week. Uber cost now on occupant not Capital Oaks. A professional chef supposed to provide meals. Line cooks cooking. Meals are very small in quantity and disgusting. Leftover food rebranded into a “new” meal several times a week. This is not the food described in their brochure or menus from a professional chef. 3 options available for dining service to include delivered to room on china with silverware in uniformed server. (Notice brochure online). Meals delivered in styrofoam and even contained flies in meals. Dish TV service is out with every cloud that passes overhead. Prices raised $500/mo this past year, yet services have diminished or remained the same. Understand a new Capital Oaks in area just opening. Buyer be ware!

After the many communication issues with management, I moved just a few months after moving into Vickery Rose Retirement in Roswell GA. The issues were constant and my family grew frustrated quickly with the management. My place was not cleaned for several weeks after moving in because they "forgot to add me to the list" and the washer and dryer that were promised to me in my contract were not delivered until right before I moved out. These are just two examples of many communication issues. It is poorly managed.

I lived at Vickery Rose Retirement Community from [date removed] and I do NOT recommend this property. My place was never cleaned well IMO and the cost to live here was too high for the quality. The staff was very difficult too, so I found another community.

I moved my father into Vickery Rose a few months ago and it's been exhausting staying on top of things. It has been an incredibly frustrating experience for me and I'm moving my dad out. A few examples of my experience: He was promised a washer and dryer, weekly cleaning and several other services in the contract but months after he moved in - I'm still asking weekly about his washer and dryer. When they finally brought the washer and dryer after several months- they let me know it was being delivered minutes before they wanted in the apartment! I had to continually ask why his apartment was not being cleaned... over a month after he moved in they finally got around to coming by weekly. From the start - all of the initial things to get him settled in were put on me. No one told me about the moving carts or key card access to move more easily, or where trash is... I've continually emailed and called to ask management to contact me and they can't be reached.

This place is beautiful and the staff is wonderful. The reason I only give it 1 star is because we had an unfortunate situation where my mother fell and broke her hip a week after we had put up $3466.00 for her to move in the first of June. We contacted them immediately to let them know about the injury and to let them know that we could not move her in as planned because she would need a few months of rehab and the fact that her alzheimer's diagnosis was a great concern that we would appreciate a refund. (They are not a memory care facility) They would only refund $1733.00 of our money! I felt that regardless what their contract says about refunds. Our situation should have been viewed differently due to a unforeseen situation that we had no control over. My mother is not well off and every penny counts.. It has been a real hardship for our family and I was greatly disappointed in Red Rock for not being a little more compassionate and understanding .

Our experience with Stone Oak Retirement was a very poor one. The facility itself is fine, and the general staff were friendly, but the management is horrible. They only want "ideal" residents, and if your loved one shows any sign of needing extra help there's no working with them to figure out a solution, they just ask you to leave. I really would not recommend it just based on how inflexible and unfriendly the management staff is.

I had to write this commit due to the fact when I entered the front doors of this " WONDERFUL ESTABLISHMENT" As I see others writing about first of all the staff had to write those things because no one else would go in and talk about this place as they have . I went in and talked to the people that live there and they told me some stories that would make you run and run fast !! First of all the turn over of employee's is horrible and the "Chef" that one person wrote about well he walked out because the people that manage this place are Rude, Pushy, and always on the employee's. Now remember all of this is coming from the residents that live there. I would not put my parent's here after seeing first hand the uncaring ways the upper management handle things. I had one very nice woman ask me if she could help me and show me around she was the only one that did not work there she said but does work for an agency , And they provide care for who ever needs it and I explained to her some of my concerns and she said to me Sir , I can tell you this is a very nice place and the people are very pleasant here and she apologized for all of what I told her and assured me this was a good place I told her if you were the manager than I would put my parents here because i can see the passion she has for these little elderly people and how much they know her and love her. I would not come back here and who ever owns this place needs to get on the ball and have a good look at who and what works for him.

Cactus Valley charged my mother a month's notice after she DIED. Horrible.

Cactus Valley charged my mother one month's rent for notice after she DIED. Worse than terrible.

In the midst of a global pandemic, the facility will not have residents wear a mask when in common spaces, despite advice from the CDC and direction from the Governor. The straw man argument that the "entire facility" is their home is jeopardizing the lives of hundreds of people in a high-risk population. Humanity aside, it endangers the profits and reputation of the facility and the company that owns it. They don't seem to care about either. Requiring masks when in the public spaces is the most caring, compassionate, and sensible thing a place could do. They are neglecting to do the bare minimum and it's shameful.

Emerald Oaks Retirement Community (Senior Living) used misleading marketing techniques to promote 24/7 onsite doctor/ nurse medical team services. In fact their website states: "...We always have a doctor on call to handle adjustments in medication, continued consultation, and urgent medical needs when they arise." Emerald Oaks promoted these services as essential for them and the medical team to process the application for Long-term Health Care on our behalf. When in fact, Emerald Oaks is "NOT" a licensed Long-Term Care Facility. First alert... When I had a little trouble getting out of the car and asked for some help the front desk concierge told us to "Call EMS (911)!" When asked; "can you get someone from the medical team? The response was; "the medical team does not work on the weekend." Not long thereafter, I was subjected to the lack of medical assistance again, for a COPD breathing treatment and they called 911! An ambulance paramedic gave a breathing treatment - returning breathing to normal - but took me to Baptist Hospital where I was admitted without any records as a 'new patient' with 'new doctors.' Beware, this can happen to the best of us. I am a retired Professor and Physician, MD, DRPH, MPH. When it comes to trust in health care providers, reliability and proficiency are vital. As you will see elderly health care comes at a high price. Published Elderly Patient Medical Studies have resulted in new standard protocols to avoid unnecessary expose of elderly patients to hospitalization, repeated assessments, or changes to medications, needless testing procedures and exposure to hospital contagions. A team of 'Unfamiliar New Cardiologist' gave their 'New Patient (Me) a 'Beta Blocker', whose heart rate went down to 30 and stopped! After reviving me two cardiologist informed their new patient of repeated heart-stopping caused by the Beta Blocker and recommended surgery to insert a "pacemaker!" While heart-stopping episodes continued on a daily basis, Tramadol, an opioid which contains codeine and morphine; resulted in a near medically induced comatose state, the inability to speak, to concentrate, confusion, unusual weakness, plus loss of control of bodily functions. Codeine and morphine are listed as drug allergies on patients' medical records for nearly 30 years. In summary, 1. Patient remained in speech therapy for about 6 weeks, even after hospital discharge. 2. Patient's right arm and hand became dysfunctional, inflamed, burgundy in color, edematous with severe pain due to prolonged IV insertion. The damage appears permanent and disabling. 3. Patient's bed sores were painful and perplexing throughout hospital stay. 4. Patient developed pneumonia the last week of extended 30 day hospital exposure. Emerald Oaks and the medical team failed to provide 24/7 service as originally promoted and promised. As for 3 meals per day... I missed them too. Additionally Emerald Oaks kept our deposit. Emerald Oaks management and the Regional Director of the Medical Team readily admitted to the use of 911 Public EMS as essential for their risk mitigation strategy to avoid liability. Further stating it is a common practice throughout the industry. Emerald Oaks Staff uses the Medical Team to promote Emerald Oaks Long-term Health Care Services; when it is in fact "NOT a licensed Long-Term Facility, providing 24/ 7 Doctor and Registered Nursing Services?" At the very least, it also appears to be an exploitation of San Antonio's public Emergency Medical Services (EMS) by corporate health care providers and its improper abuse of taxpayer's public funds to avoid responsibility.

My parents moved in Riverstone 4 years ago and it has been a great place for them to live and for us to visit up until the current managers came on board. As you can see the great reviews were all from the past here on Google. The new managers (husband and wife team) treat the elderly residents with disrespect and are very rude. [Name removed] (the man manager) told one long time resident to shut up during a resident meeting when he stood up for another resident who was voicing her displeasure on the many cost-cutting changes they were making. He even went so far to tell this resident (who is very sweet and well liked) he was no longer welcome to come to the resident meetings! They speak to the resident's in a scolding manner when they voice their feedback. They have gone so far as to tell residents that they can submit items in advance for the resident meeting agenda's but they will decide what they will and won't talk about. They have cut out many of the items that were once offered and advertised as part of the price, such as soda's, grab and go snacks have been greatly reduced in quantity, juice (replaced with sugar free juice water because "it's healthier"- heck they have lived this long, I don't think the company should dictate what they can have!). Won't allow residents to take food back to their rooms, no longer have a Sunday Brunch buffet because there could be food wasted by allowing residents to serve themselves, etc. all to save money while the managers take a company trip to Cabo because they cut costs. This is what is advertised on the Riverstone website: Residents enjoy the variety and choice found in an industry-first all-inclusive Freedom Style Dining and Resort Style Dining Program. Dishes can be made-to-order, taken to-go, or served up restaurant-style in the dining room, where residents can enjoy the company of family and friends. Coffee, juice, ice cream and snacks are available all day. FALSE! The place is also getting a bit run down. They let go the maintenance man and the manager is now doing maintenance. Water spots in ceilings that are dripping water are not being addressed or fixed. The carpet was supposed to be replaced on main street some time back and it still has not been done. They are trying to get by with the least amount of expense possible and unfortunately the residents who are spending a LOT to stay there are paying the price. Residents have written letters to corporate and nothing is being done. Many residents have decided to move to a new facility that is opening up nearby because of this couple and their ridiculous rules, cost-cutting measures and behavior. They have even told residents to move if they don't like the things they have done. Clearly, they don't understand the principle of customer satisfaction or that it takes twice the effort to get a new customer than it does to keep a current customer. The only saving grace to this place is some long-tenured staff who are truly outstanding like the concierges [names removed], and many of the dining staff. They have also lost some great staff members because of these managers and the current chef. The corporate office needs to change out these managers ASAP and restore Riverstone to the way it used to be and adhere to their stated company values!

I went on a tour for mom, And did not like the new managers. My aunt lived here for couple of months and also stated new managers were entirely unprofessional when came to outside source caregivers. I don't know the name of company for caregivers, But I can say they are very courteous in passing. Other than that they (managers) were nice as job required,and the wife manager talks so fast and doesn't really listen. But facility was good. Staff nice. Overall we decided NOT to let mom stay here. She would need outside caregivers and this MANAGEMENT team is not supportive of them. Just from conversating with managers we realized this.A family member whom mother passed here, also stated management was not that great with the caregivers for her mom .