Ridge Care, Inc

Mom came to AR in [date removed] knowing that soon she would need more care. We took the tour & were told that they were equipped to handle the transition. About 2 months in mom suffered a minor stroke, was hospitalized, followed by rehab to regain strength. As the time neared for her to return home, we called AR & said that we believed it was time to move mom to Assisted Living. Fortunately they had a bed on that side & we were happy. Nurse evaluated & said mom would fall between level 2 & 3 for care. She was assigned a room & all was well. On moving day as we had finished bringing mom's things from her old unit to her new assisted living unit, we were pulled aside by management & told quite abruptly that they did not feel that mom should stay. They listed a few "issues" they saw. All listed under their levels of care. No discussion, no compassion. Turns out, they simply aren't properly staffed for assisted living. Terrible bait & switch & extremely stressful when support was needed most

They collected their community fee, accepted my Aunt with type 1 diabetes and then refused to take her back after she went to the hospital. She stayed at the facility less than 90 days and they refuse to return any of the [fee removed] community fee.

I remember when I worked there. The food was not that great. The staff was rude and most importantly the bosses would short your check and burn you out with work. They didn’t care about the care if the residents nor staff. As long as the rooms were filled up so they could drive their nice cars and live in their big ol houses. Nowhere is perfect but this place had many faults that people don’t see.

Terrible experience! I'd give zero stars if I could. We moved my mother into independent living with the idea she would move to assisted living when needed. This was CLEARLY communicated when we signed the papers. About a month in my mother needed to move into AL and was evaluated by their nurse who recommended a Level 2 care (not the highest level) and assigned a unit. We arrived at Arbor Ridge and moved all of my mother's belongings out of her independent living studio into her new AL unit. As we were done moving her things, they informed us she couldn't be there. Their website states: " Rather than hopscotching from one senior living community to another as your loved one’s needs change, Arbor Ridge is bringing three distinct and affordable lifestyle options under one roof. " Not true. My mother was forced out because they can't provide care that they advertise in their own marketing materials. Management was rude, unprofessional, cruel and uncaring.

If you are considering Horizons Memory Care at Arbor Landing Hampstead, NC for your loved one PLEASE READ. Horizons kicked my mom out, who was under hospice care, because she could not stand, pivot, or assist with a transfer. She was in such bad shape the only place that would take her was a nursing home 1 hour away from the closest relative. She died 16 days later. We were told numerous times this is an “age in place facility and she could stay there until the end of life.” This was a lie. Horizons is a one person assist facility with no equipment to move people who forget how to walk or are in such bad shape they can’t. Their on-call nurse can come in anytime and deem “their care level has changed” and kick them out. They are also protected by NC laws. Many memory care facilities have two person assist and have the equipment and desire to help Alzheimer’s residents all the way through to the end. Moving mom was hard on her and contributed to her quick decline and death. Shameful.