Senior Lifestyle - Main

Firstly the food is good, but the way it's setup makes it costly. Out of the rent you pay, a certain amount is allocated for your meal plan. However, the meals are expensively priced. That amount they give you won't last you the entire month, so you'll have to end up cooking or eating very little. Overall I would advise others to not go there, they pretty much scammed me as far as I'm concerned. I liked it and I decided I did want to live there because there's a pool and I liked everything else. I'm able to cook and I didn't like that there wasn't an oven, but I could make do. I kept telling them that I can't rent anywhere until I sell my home. I was adamant about that, I don't know how many times I mentioned that. I also hadn't even put my house on the market yet, so I needed to get it ready to sell. I am handicapped and my mobility is limited and slowed down. I signed an agreement and I thought there was an understanding that I DID want to rent there IF the room I liked the most became available. I also thought that everything was SUBJECTED TO the sale of my home, but it was not and I had to start paying rent in December. Because of that I've lost about [price removed]. Which is a lot of money for someone with limited funds. My living expenses in addition to what I was used to making have become costly, I have unfortunately went through all of my IRA on top of having to pay almost [price removed] for basically nothing. I feel scammed. I would have not signed it or I would've made sure the words "subjected to" were in the agreement. It was done in such a way that I had no idea that I was signing an actual lease to start renting in December. I thought it was an agreement that I would lease the apartment if and only if my home was sold when the apartment became available. It was the week of Thanksgiving when I saw the place and I had to pay rent the following month, although I never moved in. If what happened to me didn't happen - I would've loved it because it was close to where I used to live and I was familiar with the area. It was the perfect place. There were so many things they would've taken care of that a lot of places charge you extra for. Even though the food plan was a little expensive, I really liked Aspire at West End and I'm sorry to say I genuinely feel like I was scammed.

Just like other places right now Addington Place just did not have enough staffing to adequality service their cliental

The staff were very nice but the community was very spread out and it did not work for the layout that we wanted for my loved one. It just didn't feel very homey and my loved one had trouble getting through it due to how much walking is required.

The people we met on the tour were super nice. But the facility was too big, a little more expensive, and not quite the right fit for my mom.

You get what you pay for. She picked the place because of the size of the room. She does not care for the food. She has met some residents and workers that are very nice.

I think it is really important for other families looking into Spring Oaks to know that you have to provide your own things such as bed pads, diapers, etc. Absolutely anything and everything.

It was not a good experience. Her arms were always bruised up and red. This was a [price removed] mistake. They were not able or equipped to handle memory care residents. They were always short staffed and had a lot of turnover. While she was in the hospital her medicine was refilled and had never been taken while in the facility. So we paid for it and it wasn't used. Meals where fine. If your loved one is further along in their dementia or Alzheimer's then I would not recommend this place.

After repeatability telling them my friend was going to be there two weeks only,and he was a Vietnam veteran, and advising them that this was coming out of his pocket, the salesperson went ahead and charged him [amount removed] we had to fight with them only to get a [amount removed] refund,which made it [amount removed] for two weeks, could have stayed at the Ritz for less, all they’re concerned with is there commission and they took advantage of a veteran

I was not crazy about Park Creek Place, it had a run down feel to it.

We chose The Club at Briarcliff because my dad had a friend moving here. It is a younger community, the average age of residents is around late 70's so people are much more active and social, so it is a great place if that is what you are looking for. The staff have been great and they have a lot of things provided activities wise. The food itself is good, but right now they are short staffed and they have 2 different shifts. My dad sometimes has to wait over an hour to get his food and they have been running out of food as well. Another downfall we have had is with the administrative staff, but regular day to day staff have been great to work with. The facility itself is beautiful, it looks like a castle. They have balconies that look over the river, it is just impeccable.

This community was nice but my loved one just did not care for it. The residents said the food was not good and we did not feel like they could care for all my loved ones needs.

It's not worth the money. This isn't a place for an individual that needs any type of care. This is independent living and not assisted living. My loved one thought the food was good. This is a beautiful community.

Wasn't to bad but then the community kind of went down hill. It seemed to be kind of old. They started updates but it did not fit what I was looking for. Some of the staff were also not very nice.

My loved one lived here in independent living for a few years and it was a good experience. My loved one needed more care and their assisted living was more of a medical model and we were looking for something that was more homey.

The administrative staff team were super nice and friendly. The nursing staff was very good and caring, but the program they had for the memory care unit was terrible. We would not recommend this community for memory care.

Our loved one was here for several years, but they're just too pricey for the market in this area. And their services were not as good. We found another place that costs tens of thousands of dollars less per year, and their services are as good or better.

They tell you they are going to do things but they don't. They will ask for feedback but then never implement it or make any changes. There are very few activities and I would not recommend this community currently.

We entered in with unusual circumstances with a more end of life hospice situation. From a hospice standpoint, The Club required a 30-day notice to terminate your agreement with them. In a hospice situation, how on earth can you know when to give 30 days notice? So at the end they still expected that, and I feel that's kind of ghoulish of them. From a financial standpoint, they were more concerned about money than they were about people and caring for the residents. I would not recommend it for anybody going in for a hospice situation. They didn't have the ability to service people in need of 24-hour care. They sometimes responded 11 hours after a call was put in. They just weren't capable of handling it. I think they were understaffed, the staff wasn't educated enough, and the management just didn't care. My loved one was in such despair over the situation that I had to move her out. And they still insisted on 30 days notice and payment for the next 30 days. For a person who's older and unable to do things for herself like my loved one, it was not a manageable situation It caused my loved one panic. But for people who are capable of taking care of themselves, it's probably fine. That was not our situation. The management is the problem - they came by several times and said call us any time you need something. We can support you. But each time I called, I left a phone message and nobody responded. The non-administrative employees were all caring and giving and trying to do the right thing. It was management that was the problem.

A lovely facility, nice ongoing activities & very nice apartments...Unfortunately not suited to us as we require a first floor apt & covered parking

Ask about the training of the staff, The patient staff ratio, what enhancements are included in memory other than just locked doors justifies the cost for memory care. Communication was not good with the staff and I would not recommend this community to others.