Senior Lifestyle - Main

My mother and father in law where here for a week. The food wasn't as flexible, you ate whatever they gave you. I don't think they thought the staff was as friendly either but their biggest problem was the food.

The community is very lovely, has very nice views and plenly of nature around. The problems we are having is which the actual organization. They just don't seem to be very organized or professional. There seems to be lack of communication amongst them that is affecting the residents. It is really hard to get things done at the community. We have had issues with something not working and it has been like this for several weeks. They had a person come look at it and they said they would come back after fixing a couple of other things but has yet to return. There is also concern with the financial part as they just give a generalized reason why charges are going up rather then specific reasons for it. It is very hard to get a hold of anyone sometimes they return the calls sometimes they don't.

Visited 7.18. Place has Grown, & added services since late-'80's! Dressier 'members' than I 'm comfortable with. Perhaps 10:30 am is poor time to visit? Mngmt wants you present for ALL meals, when I'd love to have my simple brkfst in-room. They phone to check if you don't show for meals - Just to be sure you're OK. Person I saw was Betsy. Good at her job! Have Propaganda folder.

My father has been ther for about a week and from what my mother has told me the food is not good and she doesn't like it. I think the care is okay. My mom said the ratio of caregivers to patients is 7 to 1 so that's better than some other places. It's fairly expensive.

The [removed] cost of a 2BR/2BA unit. 2 meals a day weekly house; linens washed weekly (have to do personal laundry), access to programming, (exercise classes, art studio indoor pool) utilities included (not tele/internet) 26 floor plans largest with washer/dryer in unit = $4350; low end $3650.

possibility

Didn't seem as friendly. Representative was not very knowledgeable - didn't see many residents.

The staff at Benton House was great. We did respite care for just one night.

Nice facility.

Very nice - larger facility, but would provide quiet area for my mother and her cat. Apts have balconies. RN on staff - food looks good. Reasonable rent and suportive care - like that the rent includes all leves of care.

Retirement and Assisted living

Met with the director was not able to answer a lot of my questions. Stated that they would contact me later.

seems a little run down - but the staff seem very nice.

Staff was great to talk to and willing to do everything I needed, but just a bit too pricey for my mother's budget

They did not disclose to us that in the memory care unit they had psychiatric patients that could not find a more suitable place to live - so that was a huge thing in the beginning, also just like everyone else they were severely understaffed and were not able to give our loved one adequate care. Our loved one was barely watched which resulted in her falling many times. They also do not have a system in place for medication so there is nobody there double checking the medication and dosage is right. On one occasion they gave our loved one someone else's blood pressure and diabetes medication which had sent our loved one to the hospital. There were no activities going on, and the food was almost inedible - it was not even really nutritious meals.

This community presents very well, it is very clean and the CNA's our family dealt with were very friendly. However there are areas of improvements, they need to make sure the residents are eating. They need someone there to clean on the weekends and help with house keeping. Also their communication is extremely poor, if you loved one has any type of disability or needs assistance this is not the place for them.

This is a lovely community but right now they are not staffed correctly so it is creating some issues with the community. This community was much less expensive and better compared to the other communities.

I wouldn't recommend this community. In fact I am leaving in a bit. The food is not good, so I fixed my own food. I had a 2 bedroom room apartment, and it is nice. This was one of the biggest apartments they had to offer. It was better before COVID, and now you can't go anyplace. If you have to go to a hospital then you had to be quarantined.

Our father has been independent and on his own for many years so this has been a substantial life style change. He is not happy and wants to leave. We were lead to believe that this was a social environment with several men who lived there, but that is not the case. He has not been able to make many friends and there is only one day per month that a "men's group" meet. We had the event director visit with us, and she agreed that she is struggling to get people involved in things. If you like it quiet where your neighbors stay in their room, then this is the place for you. There is a furnace in each room which is great because he can control the temperature. The problem is that the sound of the furnace makes a bang noise when it starts, and a vibration while it's running. No one can seem to fix this ongoing problem. It has affected his sleep. There is a digital picture show on the wall of one of the hallways showing the events that are coming up for the month. The seniors would have to stand there for several minutes to read through the show. In our opinion this is not a great idea for seniors. We are very pleased with the housekeeping and the food. The staff is very friendly and helpful.

My parents moved to Liberty Heights 18 months ago. We were sold by the attached garages, the availability of 3 bedrooms units and the view of Pikes Peak. The staff really is the best thing about Liberty Heights, although there is frequent turnover. Over the last 18 months there has been a change in management, most of the office personnel has changed, the dining room cannot keep staff, in fact I have witnessed security or maintenance staff serving meals, and times where the wait for food was over 40 minutes because there was not enough staff. Keeping bus drivers has been a challenge, too. I believe that only one bus is in service at this time. Although the units are generally spruced up upon move-in, windows don't open and plumbing is sensitive because of the age of the facility. It is supposed to be a gated property, however either one or both of the gates are generally open at all hours of the day or night. Still, it is the kindness of the staff that lets us overlook those deficiencies, as well as the poor management. HOWEVER, nothing can make up for the inedible food that they have consistently put out the entire time my parents have been there. My mom is 88 and needs a walker for balance. It is difficult for her to lift pots and pans because of the weight, and because she needs to keep her balance - nonetheless, she had lost so much weight from not being able to eat the dining room food, we have had to find short cuts and simple frozen food meals, etc. that she is able to make for herself. So why is she paying over $6000.00 a month? Going to the dining room is an important part of the socialization that you get at these facilities. The food is not locally sourced or fresh by any stretch as advertised on their website. Vegetables are consistently rubbery, meat is dry, bread is not fresh and food is served lukewarm. I once saw a promotional video boast this property as a cruise ship on land, and I understand that the dining experience was lovely before Liberty Heights was sold to the current corporate entity - now, the only cruise ship it resembles is the sinking Titanic.