Senior Management Advisors

They do a decent job overall at Grand Villa of Altamonte Springs, but there are definitely a few ways I think they could improve the service. It's a nice looking place, and the staff are all very friendly. However, one area they could stand to improve is to make their information more clear during the move-in process. I was given the impression that the community move-in fee would be applied towards the first months rent, but that ended up not being the case. There is also a big long message you have to listen to every time you call them, which has become somewhat of an annoyance.

very limited parking assigned seating for meals

Could be managed better, since repeated issues of mothers clothing being misplaced or lost even though name is in garments in several areas of each piece. Management does not take an active role in resolving issues related to clothing. No local physician for clients since her current one comes out of Orlando once a month. Misrepresented this issue when initial visit. Seems to have adequate activities for clients. Various sizes of rooms available which is great. Friendliness of staff is good. Provides help & patience with mother with dressing, medications, mobility.

Very expensive but seemed to include all in the monthly fee. Small footprint. Not a lot of outdoor space. Did provide information on medicaid funding.

After three years at the Royal Palm, their prices continually climbed but mom's income remained fixed. In the beginning they couldn't have been more accommodating, but towards the end they did little to help mom stay. The Royal Palm is so big and there is so much going on I think they would need to double the size of their cleaning crew to keep it clean. I am not too sure but I'd guess there were at least 100 residents if not more. For her entire first year there my mom complained continuously about how poor the food was. I am not sure if they changed cooks or she just became used to it, but she didn't complain as much after that first year. Also, they did offer a lot of activities at Royal Palm.

Easily over $3000. Seems like a place for the future for her. The staff who helped us seemed good.

I would look at other places first. They have terrible turnover, and terrible communication, from the office staff up. They're just so unorganized. I'm not as happy with them as I thought I would be. The care coordinator left, the executive director left, the sales person left, the activities director left. Everybody is new. And getting used to new people is hard for older people. I feel like the turnover tells me a lot about the company too. The food is terrible. The dining room is cold, and there's no music. It feels barren and depressing. Activities have suffered since Covid. The new activities director only does bingo.

Got a rate increase within 40 days. Medication management went from $100 to $200 per month. 100% increase, that's a big deal.

We did a couple of tours here and I am glad we did as the second time here we had lunch and the food was not very good at all, we sat with the assisted living residents where my mother would be living and it was not good. They did nothing but complain about living there and the staff just left us there and did not come back to check on us. We were not impressed.

In the past 6 months they have reduced resident services to cut costs. They have taken away bread, breakfast meat, milk and juice. They have reduced Publix trips to 1 x month.

Mom was there for respite care for 3 weeks. She lost 11 pounds. She came home with a bruise and pressure blisters on both feet. These issues were not documented, therefore, I found out about them when I got her home. So disappointed and I will not recommend them or any home l, for that matter. I will keep her home.

To be fair, they had a lot of damage from Ian. They have repainted the building and sealed it. They are installing new windows doors in the rooms. There are two towers and 1 elevator in each tower and they are replacing them. This has been a problem because people can't do the stairs. One elevator broke a while ago and was down for about 2 months. They had to take food to them and had the fire department take people down to go to the doctors or the hospital. Hopefully this will be fixed soon. The food was better when I came but has gone down hill. The staff is great but the general manager is unresponsive. Would I recommend this to a friend? Not right now.

I wouldn't recommend this community for anyone expecting to stay more than a month or two.

Would not recommend Grand Villa Of Boynton Beach I have friends who have parents in other facilities and in general, I think other , assisted-living facilities offer more.

My loved one was briefly a resident at Grand Villa of Altamonte Springs when she had a fall and fractured her hip, she was not supervised while ambulating. She has since been in another facility with excellent supervision and has not had another fall. I would not recommend this facility to someone with more needs such as assistance with walking, dressing, bathing, etc. It is probably a good facility for a more independent person, very affordable option.

We are not happy Grand Villa of Clearwater. The food served at breakfast, Lunch, Dinner is most of the time cold. They control most of your life.

Riverview Senior Resort is to big with not nearly enough staff and therefore they are overworked and grumpy. If they could make some improvements on hiring more staff, it would make a big impact on the overall experience.

The worst communication or should I say lack of communication ever!!! Months after the hurricane they fail to communicate when the return date will be for residents. Poor email message return and nothing posted on their facebook page. Very dissatisfied with the overall handling of the hurricane response and communication of the status of the whole situation. Letters to the families and residents should go out weekly if not at least monthly on what the hect is going on with their home. All of their belongings were put in storage - who knows of the mold status of those items. What a mess!!! For an organization this big - the regional manager should at least be doing something to keep all parties in the loop!!!

If you are looking for an independent senior apartment that supplies 3 meals a day buffet style and never checks on them to see if they show up to eat, than this is the place for you. There activities are basic and entrainment was good. Overall we felt the facility on the independent side was just collecting rent and didn't really interact with my dad.

My loved one was a resident here. When we toured we noticed that the atmosphere was beautiful and everyone seemed friendly. Our experience, however, didn't reflect that. So many things I could add. Basically, he wasn't being taken care of. His basic hygiene needs weren't even being met. I wouldn't recommend them to anyone with a loved one who needs assistance or support of any kind. Maybe for full Independent Living.