Senior Management Advisors

I believe that the staff are doing all they can for my mother. She suffers from dementia and that makes it hard on all. It is sad when we go to see her. Many times she doesn’t remember what day it is and other important things . It was a blessing to get her in the Grand Villa of Deerfield Beach..

During our tour, all of the staff and residents were very friendly. Prior to this tour, we looked at a brand new facility. Compared to that one, Grand Villa just seemed older. The other place also offered us a move in incentive we could not pass up.

I have a different perspective and look at things more critically than most, having worked in the healthcare field for a long time. It's a good facility, but I have some reservations. My loved one was in a room in their memory care facility. The room is locked once you leave it, and so is the floor. I got the feeling from her that she thought she was in a prison. I was under the impression that they had sensors in the room to alert the nursing station immediately when she got up, which was not the case. And she ended up falling twice. Once they called the EMT, and once they rushed her to the hospital. When they took her to the hospital, I think they should have made arrangements to bring her back to Grand Villa vs. calling us to come and get her at the hospital. The place is very clean and very nice. But I really didn't get the feedback that I wanted - how was her day, was she participating, etc. When I asked, they just gave me a booklet that showed what they offered. I think the one-to-one care could have been better. Initially when I was touring, I brought a medical sociologist to evaluate with me. We found it had adequate personnel, which was very nice. I liked the facility. The rooms were very clean. I didn't see the food, but she's a picky eater and didn't lose any weight, so it must have been alright. But I felt she was in a prison on that floor. I felt there should have been more staff walking the floor and monitoring the rooms at all times. I just had a negative feeling about the lockdown on the floor - I wasn't comfortable with that. Yet, memory care could be that in every facility. On a scale from 0-100, would rate it about 85-90% with 10% in question. I would definitely recommend it overall. I would say they're better than the average nursing home. It truly is a good place, with good people who work there. If making the decision again for my loved one, I would probably do more investigating to find a more homey environment where she would feel more comfortable.

Wanting to charge [Amount Removed] for my dad to have an electric wheelchair. They waived it when I complained. Extra for cable tv. Extra for the emergency pendant. My mom gets those things at no extra cost at angels senior living. They told my dad he couldn't return after the hurricane destroyed the community. He was traumatized by something during the evacuation and he stopped managing his diabetes. He ended up in a nursing home for a a month (horrible!) and then they said he couldn't come back Because they're not licensed to manage diabetes. Really disappointing.

I toured this community and it was nice. Very clean and the staff was friendly. The only thing we didn't like was that the rooms were on the smaller side.

This community is perfect for my loved one, as they are independent. However when calling the office I don't receive a call back, and I think the handy man could be more available, especially when we moved in, there was a couple things we needed helped with and it was hard to get help from the handy man, now there is a new handy man and I believe there has been improvement.

The biggest concern we have is with the meals and dining. The dining room isn't very big and residents save seats for their friends and this makes it hard for other residents.. The food is not very good. Right now the community has an influx of residents due to them bringing residents in from the South due to the hurricane. There were some staff brought in; however, the staff they have can be overwhelmed by the number of residents. They are trying to keep the residents separated the best they can. However, the schedule isn't working for out for the residents. There is no communication about the long term timeline of when all the residents will be there still. There is a lot of turnover of staff. There has been a change of nursing and this hasn't been communicated to the families.

We are very happy with The Pineapple House. It is a wonderful facility, and the staff are great.

Our family had an in person tour and the tour guide who sat down with us was really nice. The facility itself was really nice but the economy rooms were economy they had very little room. The memory care center is on the second floor with access by stairs or elevators. They looked like they had a ton of different activities going on, their cafeteria and sitting room is in a very wide open area. The patients looked content and overall it seemed like a really good place. However due to our loved ones care level and the price it was just not going to be a place for us

I toured this facility and it was ok. A little bit older, but ok.

The meals and dining service was a great experience, all of the meals were very very good and our loved one at everything they served. We would recommend the Grand Villa of Sarasota to other families - our only issues we had was with the pharmacy, we had to wait days until our loved one could receive any of their medication

Everything seems ok. Most of the personnel are very friendly. I would like to know in advance the apartment cleaning and activities schedules, transportation etc.

Our family had an in person tour and overall it was a nice tour experience and all the staff we met with were very friendly.

Grand Villa was great with dad. All around great place for seniors. All services are quality based

My loved one is getting better. The staff is responsive and on top of things, whenever I call. The food is pretty good. My loved one is more invloved with activities. They were extremely good with setting up a tour. They were very giving of any information that was needed. The staff is very friendly. They will take time to get your loved one acclimated.

Family toured for my father looking for him a new home. Felt went well could use some improvements in staffing areas certain areas but otherwise very well.

I toured with Grand VIlla of Delray and the staff were all lovely. The apartments were on the smaller side but still nice. I had heard from someone who lived their previously that the food was not very good. When I first started looking, this was my first choice.

Very happy here. Staff is wonderful, when I was ill they took great care of me. Treated me like family. Family is happy with services.

Our loved one was only there for about a month but we felt the staff did a wonderful job and really did everything they could. We live out of town so the nurses would help set up a facetime with our loved one on their IPad which we appreciated. Our loved one was not able to participate in the activities but they did have plenty of things going on

We chose Riverview Senior Resort mainly because of the location - it has an oceanside view which she wanted. They also seemed to be more organized and the facility was much more clean than other places we visited. They were just bought out by another company, so some services have gone away that we originally had and that has been confusing. Overall things are going well.