Solera Senior Living

It was a sad experience visiting this memory care unit. There were no activities for the residents to do. It didn't appear they had a activity director. The residents seemed to sit around idle and watch TV for all day for their recreation. I only saw two CNAS in the memory care unit assisting with the residents needs. I saw several residents needing assistance with cutting up their food but no one assisted. My search will continue. I would not recommend this facility. I left very sad and melancholy.

I contracted for an apartment @ the Reserve as POA for an individual in late December under their EOY financing special - 50% off the community fee & 1st 3 month's rent - paid in advance. My individual's health dramatically declined and she had to enter a nursing home in late January. She never occupied her apartment nor did we move any furnishings into it. I canceled the rental agreement in late January and asked for a refund of the unused rent for February & March - they waived the 30 days cancellation due to my individual's health issues. Once we were no longer a prospective tenant their responsiveness declined dramatically. Calls weren't returned, emails weren't responded to unless prompted, and they became evasive about the refund - passing the buck to corporate. When I did get a refund it was slightly more than 1/3 of what it should have been w/o any explanation of how it was calculated. A very disappointing end and not what I expected based on how they had presented themselves.

Very poor care. Always short staffed. Unknowledgeable administration regarding the safety and laws regarding an elderly population. Medications are not given on time or missed altogether. Lack of daily activities and outings. Please do your research and visit this facility (unannounced) prior to moving your loved one here. We are moving our loved one to another facility. I don't feel my family member is safe here anymore. I fear the lack of staff will continue to create a very unsafe environment for the residents.

It is an unsafe place to send a relative and the president of the company recommends removing residents if relatives think they are not safe. Picked it based on a recommendation prior to when it changed owners.

Over charging w/threats to send to collections when you loved one has been a resident less than 45 days. Upcharging meals that are given in small styrofoam container. Lack of staff Medicines not available due to poor re-ordering that has occurred several times. Extremely rude argumentative admin. Employees. Promise to work with needs for resident during contract signing and then renege. Lots of issues!!!! Most imp. Activity and much time involved is giving wine out to residents nearly daily. Priorities are odd.

Walked in to find a place for my parents. Received invite to tour in mail. The manager was yelling in the lobby at one of the girls. Saw another lady grab her purse and leave. I walked out right behind her. Yelling in front of the residence and guest was the highest level of unprofessionalism I have ever seen. Don't send your parents there. Find someplace else. They need peace. Not yelling.

[name removed] is something else….. I have no words to describe her. As important as she says she was….. wow Great facility, horrible care No need to write anymore please go see for yourself. Start with the “nurse”

This facility looks great but provides substandard care in the memory care area. This assessment is based upon previous experience with residential memory care. Residents spend the majority of their time in front of a tv. Average staff turnover is every 2 weeks without notification. Most caregiving staff are indifferent to the individual needs of the residents and are often hostile to family members who ask questions. They have no Memory Care Director and no medical personnel on-site overnight to assess any medical issue that may arise. I would not recommend this facility to anyone. I am planning to move my family member as soon as a vacancy comes available at another facility.

My relative started out in assisted living. They did very well enjoyed the residents and the autonomy. They didn't have a lot of things to do but he enjoyed the events they sponsored like picnics and holiday party s. When moved into memory it was awful. Nothing to do. The folks sit idle and stare at each other Just waiting to die. The laundry rarely gets done. They only have one food option. Most lose a lot of weight. New management doesn't care. The corporation that took over ignores our concerns. We're on a wait list to move somewhere else. Don't be fooled by the appearance. Rotten apples look good on the outside too.

If you’re considering placing your loved one with dementia here, RUN! The corporate and management team have no compassion or care for the memory care. Out of sight, out of mind seems to be their motto.

My father was in memory care and they were at less than half capacity, so you'd think they could provide decent, responsible care. Within a week his first fall was a mystery. He had serious bruising and a cut wrist, but no one could say exactly when or where or how he got hurt. A few days later, while we were searching for a better option, he fell while standing up in the main living area. He was the only resident there and 2-3 staff members were across the room. Staff watched it happen, and even though he was know to have balance issues and was prone to standing up abruptly, no one thought to position him near a staff. He smashed his head on an end table and died about 10 days later. The facility is beautiful and they tout the dining options. The company culture is just so twisted to place so much emphasis on appearances and to value actual care so little. Just stay away from this place.

I did not like this community. It was so sterile and unfriendly. It was so clean that it looked like no one lived there. We had a great tour and a lovely tour guide that was amazing.

Very little that we were told about this place was true. We spent 8 months at Modena. The facility is very nice. The problem is the management. It is understaffed and the staff is poorly trained. Often waited an hour to get a meal. The general manager does not like to be questioned and will retaliate if criticized. She lost half her office staff in the first 6 months and the caregiver staff is like a revolving door. An LPN is in charge of care and medication. The inconsistencies in how this was handled is the major reason we left.

They absolutely have amazing move in discounts—because their so-called nurse(who is no more than an LPN) and executive team refuse admission to anyone who actually needs help! As a result, this place is empty. When it became time to evaluate my parent, the nurse refused to see him, she refused to speak to me, and she refused to contact a nurse or a Dr. who has his case history. No one with any authority would even agree to a conversation with me. I spoke to their moving partner, Mike Gallagher, and he said this happens to alot of people! They lied and said that the state had regulations prohibiting residents with wounds (my parent had no wound, he had a skin graft). I called the state, this statement about wounds was a blatant LIE-the only thing the state worries about are pressure sores and he has none! Please note, they had my money and still refused to do their due diligence. A total of THREE other facilities have accepted him. Steer clear of this place!

Place is pretty but the care is NOT

Daylesford's Dementia Ward is located in a basement. A highway passes in front of the facility. Management favors a "one size fits all" approach, without exception for individual circumstances.

If you are reading this ...RUN from Daylesford Crossing! This facility is the absolute worst. There is a saying, "You can put lipstick on a pig, but it is still a pig." That is this place ....it looks nice on the outside but the management should be ashamed and to be honest not sure how they still operate with all of the violations and non-compliant activity that goes on every day. We had a loved one there briefly...thank god. They lied, staff and aides are not trained, they gave our loved one the wrong medication and we had complications. Good thing that was all... we got out ASAP. They have people call out all of the time and they do not fill the shift, the residents suffer. Mismanaged, cheap, not compliant, residents suffer. Someone is making a lot of money for terrible care and service. Hopefully word continues to get out because this is not right.

In the dementia ward, in a basement beside a highway, I feared traffic pollution could cause negative health consequences. Management failed to organize certain essential personal services.

Don’t believe what you see in the pictures and fancy descriptive language about Daylesford Crossing. My friends’ elderly parent was left on their own for two nights in [date removed]. Staff delivered the dinner, which was still covered the next day. The resident slept in their clothes & had urine/ feces throughout the apartment the following morning. Can you IMAGINE? We have documentation as well as pictures. A letter was written to the owners and upper management without any response. We asked to find out who was on duty; they said, “We will look into it and get back to you.” No response back. This is not the first incident. Just one of many. They are paying more than [removed] a month for this kind of care, or more accurately lack of care. This resident requires a high level of treatment, pays high additional fees for this care and on a regular basis does not receive it. We consider this abusive behavior by any standards....again~do not be fooled by the chatty tour, falsehoods about care and friendly promises made by management.