Sonida Senior Living

Highly recommend The Waterford at Westover Hills! I recently moved my mom to The Waterford and the process could not have been more pleasant. Some issues began to arise on part of Hospice; however, [name removed] took ownership of the issue and after several calls and follow ups with that company, had the issue resolved. Every staff member I came into contact with was very talkative and pleasant and reassuring. Move-in day was smooth with no issues. On my first visit to see my mom a few days after move-in, my mom said, “you could not have found a better place”.

Overall happy with our choice of the Waterford of Plano.

Main areas very clean. Stairwells were not. Carpet has stains, even though they cleaned frequently. Staff was very personable and professional. Nurses were excellent. Nursing Assistants skill level varied. At times call offs with nurses made medication administration late. Especially on weekends. Administration personnel we worked with were very responsive. It is standard dietary fare. Able to request special diet or portion size. Food for special events very nice. All dietary staff very attentive and kind. There are a nice variety of activities with varying participation levels. Overall our experience was excellent. Very caring facility.

The meals sometimes are a hit or miss. The staff is fantastic- [name removed] the director is amazing, and I would absolutely recommend this community to other families.

What parts make a home? A house of the correct size and quality to serve the family and family members that care for each other with love. Now you know what I found at Whitley place. The entire staff are family members who speak and serve with the same loving voice and energy. The result is that the residents feel the love and caring attitude which they share with each other just like a family. The observations I have given you are the summation over several months visiting Whitley Place. I would choose to live here at Whitley Place.

The staff is friendly and helpful. The room sizes and amenities offered are great. Some things that made me choose this facility over others is the proximity to my home, cleanliness and beautiful interior.

The Residence of Chardon is a top notch assisted living facility. The atmosphere is peaceful, the ambiance and decorating is tasteful and cheerful. The staff is professional, friendly and they take their time to chat and to get to know you. They also have been attentive to my mom’s needs and requests and helped her feel at home right away. It’s a real bonus for us to have a nurse onsite 24/7 as well as an on call doctor who knows each resident. The dining experience and food is top notch. My mother has not stopped talking about how good the food is. One of the things my mom was looking for was activities and they have so many things going on she’s never lost for something fun to do. She loves her spacious room and especially the big windows bringing in plenty of natural light. I’m so grateful to have found this place for my mom. She’s looking forward to Spring when she can get out in the garden and plant some flowers.

Our family recently toured this facility looking for future placement of our mother. The Admissions Director was so kind & knowledgeable. We were not rushed & what we liked most was that she understood us & did not pressure us. We will be back in the near future. Thank you!

If you want to keep your family member safe, the wellington is the place to be. It was the safest decision I made for myself. My family was happy with my choice. The rooms are good sized, and it is pet friendly as well

The Summit Place was amazing to work with on getting my mom moved from a place that was bought out. The staff are so supportive and kind. They went above and beyond in making it easy for her! I highly recommend it!!

I moved my mom and her partner into Waterford on very short notice. I viewed 5 facilities and chose this facility. Thank goodness. Her partner unexpected passed 22 days after moving in. How do i find the words to express how wonderful, caring, nurturing, professional, etc. everybody at this facility was and still is. Way above and beyond with everything. My mother is so happy here. She tells everybody that will listen how happy she is living in this facility. She was so sad leaving her home but honestly it was the perfect timing and perfect place. She has adjusted quicker and better than I could have imagined. I highly recommend this facility.

Our family had an urgent situation. I looked at six places. Two knew I was there, four did not. I am a retired nurse, and worked in a similar facility. As for Georgetown: no odors when I walked in the door. Great staff interaction with residents. Smiles abounded. The dining room experience was wonderful. Love the restaurant style. Our brother-in-law has PTSD. The open spaces are amazing! No narrow halls and rooms are spacious. This is the best place for him!

My mom moved in about a month ago. The entire staff have been friendly and helpful throughout. The room has been recently updated. We were delighted at the number and variety of activities offered. The views out the eastern side of the building are the best.

Happy to know our dad has a safe place to be. Gets the help he needs enjoys the staff and residence. Always activities to keep him busy.

Non complaint.

What we like the most about Independence Village is that everyone seems to know each other from the director on down. I know there are many "eyes" on my mom and that is comforting. Yes, we would recommend this community to other families.

Overall a very nice facility. Staff are very nice. Our concern is with activities. There are no activities or very limited activities on the weekends. The residents are bored on weekends. I have found that during the weekly activities, our parent is not being asked to attend it or reminded of what is going on. It would be very helpful if you would remind your residents of the daily happenings. Thank you.

Villa Santa Barbara has been wonderful in taking-in our Mom and Dad. The staff are patient, listening and make an effort to help the new residents adjust. The facility is clean and odor-free. There are numerous activities and outings that residents can take advantage. The rooftop space is beautiful and available for residents to take a breath and soak-up the fresh air. There is always a lot for our parents to eat and they love “Chef [name removed]”. I cannot recommend Villa Santa Barbara strongly enough.

I would just like to start off by thanking this community, they have embraced my grandma since the moment she arrived! The community's friendliness is outmatched! Between the wonderful staff and the kindness of residents, this place has truly helped my grandma feel like home. As soon as she arrived, everyone was greeting her and asking her about her life. I have worked in this industry and I have never gone into such a welcoming and accommodating community. The sales team completely blew my mind with how flexible and attentive they are, Maintenance and Housekeeping have gotten good comments from my grandma (she might have a crush on a maintenance man)!

We're happy to have found Waterford - we feel our mom is well taken care of. My dad passed his 1st night there and staff was a tremendous help and very caring. I've actually eaten there and it's been very good! Generous portions too! The other residents seem happy and are very friendly. So, although my mom haven't been there long - so far - so good! We've met residents who have been there for years!