Sonida Senior Living

I really didn't care for this place. Most of the units we saw had large cracks in the walls and the kitchen counters, like the foundation was not stable. It also seemed very dark, not bright and cheery.

Already done a tour and didn't like the facility. Per Brian, if they drive your loved one to the Dr....they do not take your loved one into the Dr.'s office

I was most upset about how it was when we left. This was always supposed to be temporary, until we could get some financial matters settled. When our loved one told the employees that we would be moving, they really bad-mouthed the new place, and they told him he wouldn't be happy there, that he would be back and that the food would be terrible. They were doing all they could to cause him to be doubtful. He had come to trust these people and they were telling him these things. They were trying to badger the seniors into staying. That causes a lot of anxiety. The food wasn't horrible here, it was disgusting. A lot of plain chicken and broccoli. They would tell you that they had exercise equipment, but it was all broken the entire time, and we were here a year, but I have heard it's been broken for multiple years. They also say they have wi-fi, but it only works in the front lobby. There were a lot of lies up front. It wasn't dirty but it was an older place.

Just Assisted living - not Independant No Did not visit.

They weren't catching things they should catch. The level of care, and the cleanliness of his room, was not good, there were ants. He always looked dirty. They didn't really help out with transportation to the doctors. The doctors didn't communicate well with us, we would ask to set up a time to call in and he would come at a different time. Sometimes they wouldn't order his medicine, and we don't think he always got his medicine. The other residents are not cognitively there. They were pretty good with activities. He was in bed and not moving for at least a day and they didn't catch it.

Not impressed. Nothing going for it....

Very negative experience, the staff seemed very fake and like they were told to be nice. No staff present in memory care for hours even during meals, snacks are thrown to them like dogs. Our loved one was removed from memory care as they fell unmonitored which caused a broke hip

I turned them into the state and I got a letter back from them saying they found them guilty in all areas that I accused them of. The state said they would most likely be shutting the facility down. He also fell 3 different times- one so badly he was in the hospital for a hematoma. They had never put him in his bed and he tried to get up to walk to bed and fell and they never checked on him. I put cameras in his room after that so then they stopped putting him in his room. I would go to visit and find him in corners by himself in his wheelchair. They were overmedicating him so much that he did not know where he was. The reason I called the state in the first place was because we had a 3rd party care service and they were the ones who told me to get him out of here immediately and call them.

The community fell short of their promises made to the family. The community didn't communicate with the family to let us know how weak our loved one had become. I believe the communication with the family about our loved one should have been more proactive on what my loved one was needing. My loved one was not receiving a medication during their stay here. The community is adamant that they were giving all my loved one their medications during their stay. We weren't impressed with the staff, as it seemed to be that the family was doing more to support our loved one in the community. They didn't even bring out my loved one belongings to the car when we decided to move my loved one out of the community either.

We were not even here 24 hours - it was the worst experience. There was poop on the toilet seat, the lightbulbs in the room did not work, they hung her tv and it fell off the wall and nearly knocked her out. I visited the next morning after moving her in at 1030 and they had still not fed her breakfast. I would definitely not recommend Whitley Place.

I did not have a good tour experience at The Remington at Valley Ranch. It was very institutional feeling and I just got a creepy vibe. The rooms were old and tired and needed some major updates. It is also not in a very good location.

We had a horrific experience at this community. This community called me to pick my loved up about a day after I dropped him off for respite care. There was a lot emotionally that this experience caused. I would say to stay away and not even consider this community.

I would want people to know if your loved one has any mobility issues, this is not the place for them. It is for able bodied people with memory issues and nothing else. The facility is beautiful and all of the people are so nice, but during check in they forget to tell us major key details, it was chaos. I had sat there and gone over a care plan with them the Friday before for an hour and then on check in day they pulled me back in and started the whole care plan again, so they must have lost everything we went over. The whole thing was problematic. I had told them that she was a big fall risk and that someone needed to be watching her very closely. The toilet in her room did not have railings or anything like that. She ended up falling right away (3 times actually) and the last time she hit her head and went into the hospital. After she got back, we ended up taking her out right away. She had a massive bruise on her forehead and they tried to cover it up. It was a terrible experience. We got a refund.

A lot of times the house keeping would not come in and help clean the room, the staff members were not friendly at all. One example there was one woman that was very controlling, she came into my room late at night while i was asleep and took my blanket off my bed saying i could not have an electric blanket, which i was never told about. She took it with her and i never saw it again. It was very expensive to live there. Sometimes they would forget to bring our loved one breakfast, or if they did bring food they would bring in hours before they would wake me up so it was cold.

We did not have a good experience at Cottonwood Village. My loved one was still pretty coherant and it was just not a conducive place, he needed more stimulation and more things to do to keep him occupied. A lot of times I saw people in wheelchairs just sitting there. He also was not clean all the time, I saw him quite a bit. The workers seemed to be in cliques and not caring for the residents. I tried to call here many times and it was extremely difficult to get someone to answer the phone, when I would be transferred it would never be answered. I would not recommend to others.

The food is not good and was not accommodating for my mother's diet. My mother used to walk around the building each night before bed and one time smelled gas and we reached out to the maintenance team, who didn't respond to the request. The fire department ended up finding their were some small leaks in the kitchen. After this happened, Carpenter's Creek evicted her.

The staff at The Wellington is very inexperienced. They are very difficult to find in the community. I have nothing good to say about this community. The care was terrible as well. The last meeting I had there was with several staff members and medical professionals. Towards the end of his stay, he was receiving governmental assistance and the state informed us that they were no longer working with The Wellington because of the number of complaints from families.

Horribly understaffed - what staff they do have are outside smoking. food is always cold and residents sit forever before they are served. Major bed bug problem

They really don't know anything about dementia. My husband was too active for them to handle. The residents there all seemed sedated with their heads hung down sitting in wheelchairs.. They told me not to come and visit him. But after two days I went to visit and they sent him to the hospital after I told them not to send him. The staff were not trained at all. Then they refused to accept him back to the community. I contacted the administrator by phone and email but she never got back to me. They also charged me for the community fee and three weeks three even though he was only there for two days total. The was a terrible experience for us.

My mother, [name removed] live in you facilities for 3 years. The week that she died, [name removed] allow my sister’s and brothers to cause her pain. My sister was giving my mom pain meds every 4 hours and she was supposed to have every hour. My sister wanted my mom to be in pain. They were upset because they thought she wasn’t going to leave them any money. I just loved her so I was trying to protect her and I was the only one they was there to protect her and [name removed] allow them to keep her in pain. [removed]. The kitchen is deplorable also the health department needs to come in a shut it down