Spectrum Retirement

My mother moved into The Enclave at Cedar Park Independent Living shortly after it opened last spring. It is a lovely facility with friendly staff, however it has been poorly managed from the beginning. 1.The kitchen continues to be understaffed (they say because of the high unemployment rate), with at times an hour's wait to order. A buffet service has recently been instituted so that residents can serve themselves. In addition, the promised Bistro has yet to be functional. 2. Screen doors were not properly installed and will not completely close, which allows insects into the apartments. 3. Pest management is lacking. Ants and other larger bugs and insects are a problem that doesn't seem to go away. In my mother's advanced years, I had hoped she could be happy living in a place that would make her life carefree and enjoyable. However, The Enclave's shortcomings have caused much stress to my mother and her family, as well as other residents with whom I have spoken. One would hope that there would be some reduction in rent as The Enclave addresses these issues, but so far that has not been the case. I am writing this review so that those contemplating a move to The Enclave will know that all is not as it seems when touring the facility. And I hope that my mother's new home can soon live up to to what was promised!

I left Shawnee Hills to live at Overland Park Place in a similar room for over $1000 per month less rent. That was a year ago. I have now saved over $12,000. I am glad I moved. I would do it again.

This is a wonderful place if you are independent or in the beginning stages of assisted care support. The activities are great, the people are nice. However, with more advanced medical and assisted care needs, the quality is simply not there. Poor communication and medical coordination as well as difficult termination processes with increased charges done without family approval created more stress and many emails with management. Line staff are also not trained well to deal with day to day challenges of someone who needs more care and can seem frustrated.

Workers are first class always helpful and friendly! Lombard Place is nicely decorated, clean and provides a cheerful atmosphere. One serious deficit is the POOR quality and very limited selection of food they serve They use canned vegetables for their meals. Often they only offer poor health choices for lunch and dinner (using the same menu of the day for both lunch and dinner). For example they'll offer a choice between polish sausage, hamburger or pizza. For the price of this otherwise nice residence, I find it appalling the quality of their food is so poor. In my opinion Lombard Place needs to consider using fresh vegetables (not just canned) and offer healthy food choices.

Apartment was very small. Dining experience left a lot to be desired not due to food due to rules of management. Residents very friendly. Management at facility difficult and unreasonable.

I was not impressed with this community. It did not seem clean and had a terrible smell. The staff were nice and they offer activities.

My mom and dad are not there anymore. It will not fit the needs for them. They were able to provide to make them comfortable.

The community at Three Oaks Assisted Living was wonderful when our loved one first arrived but things have changed. The community has reduced the staff because of recent resident vacancies. The staff that are left are stretched very thin in having to assist all of the residents. My loved one has not been receiving the level of care that they were once providing when our loved one first moved in.

My family member has lived at the Homestead for nearly 5 years. I was initially thrilled with the facility, however, over the past year, things have deteriorated. Multiple construction /renovation projects have been ongoing for the past 5 months. A garage/storage unit for residents has reduced the number of visitor parking spaces significantly. In my opinion, new carpet on the staircase has too much padding, making it a safety hazard for residents with compromised motor skills. The new furniture in the entry area is not at all comfortable and is not what is shown on this website. New chairs were installed in the beauty salon over a year ago. Standard foot rests are a safety for residents with reduced physical mobility issues. I initially spoke with the administrator a year ago about possibly ordering ADA compliant footrests. Those footrests have not yet arrived although I have been told on multiple occasions they are coming. Transportation services and activities for residents and family members have decreased. Finally, the quality of food served in the dining room has consistently declined. I am saddened that despite the efforts of many dedicated employees, the Homestead is not the same facility if was 5 years ago and I can no longer recommend it to those searching for a homelike long-term care residence.

I have had four family members at Hickory View for many years since 2001 -- it is now early April 2016. The new manager (since late 2015) has made many changes that are not for the better: adding garages for the cottages, at the expense of parking for visitors is clearly not an improvement. There have been several construction and reconfiguration projects inside that took months (many months!) to finish -- and some are still not yet complete. These unfinished projects are a hazard to residents and unsightly to everyone. Recently, we were informed that staffers are no longer available to move residents' furniture (a regular bed to the closet to make way for a hospice bed). Our family member was also told that she may not take a banana from the breakfast area to eat in her room -- that the banana must be eaten in the dining room. Really? A banana must cost all of $.14. The shuttle bus availability is much curtailed, and outings are less frequent. I understand that this is a for-profit business, but I am sure that just the mismanagement of recent construction projects have cost much more than the shuttle service, staff helpers, and a whole crate of bananas. I know that many of the staff -- some of whom have been there many years longer than the new manager -- are embarrassed and disenfranchised as well. While the facility is nice, at this time, I cannot recommend Hickory View because of the decreasing level of services provided, lack of parking, poor morale, low visibility of the site manager (I have not yet even seen her), and silly 'rules' in the dining room.

I guess it's no worse than any other but services keep getting cut, food going downhill, and there's a shortage of workers. At least our Golden retriever has more room outside than other places I looked at.

They do not have enough staff, especially overnight, to handle someone if they need a higher tiered level of care (which they offer for $$). Its unfortunate. They offer it....but can't possibly deliver it.

The promises from the tour didn't match once you sign up to be there I felt they are not honest with all the hidden cost and even we tried to discuss this they became very defensive and not professional Unfortunately we were already committed

It's a nice place with friendly staff. However, we were promised a lot to get us in, that never happened. This as well as a big rent increase is why mom moved.

My parents lived in AL for 20 months. Issues from day one with invoices. About 10 of those months were spent trying to make sense of charges and disputing them. Emails left unresponded to. Staff turnover led to miscommunication and confusion. 3 different AL head nurses during that short time. Min. # of caregivers in AL during day and typically 1 working nights which caused dangerous situations for my mom. I stayed many nights due to lack of help. I increased level of care on paper for both parents, $$$$, but nothing was done differently. Before they left, head nurse and manager supposedly communicated to Finance of overcharge but it became "lost". Meds were delayed many times. NP from provider changed 3 times. Food was usually poor quality, missing order. They moved out first week of month and pd whole month. 2 months now, still no refund for the rest. We will be charged $[removed] for norm wear and tear on small bedroom carpet. This place made so much work for me. Much money wasted.

Things that were supposed to be being done were not. After several requests many of the problems were still not being addressed or taken care of. Another resident kept coming in my mom’s room and stealing stuff from her. They were asked several times to keep her door locked but even after several request it was not being done.

Had issues with surprise billing and communication about my loved one in a timely manner. Administrative staff constantly gave me the run around. Told me what I wanted to hear and lacked follow through. Had to take my loved one out of HighPointe within 9 months of being there due to the amount of issues we were having. I ended up filing a grievance with the state.

This is not the place for you: If you object to people knocking on your door at odd hours looking for people or wanting to enter your apartment. If you are not used to the loud noises of airplanes. If you do not object to noises in the wall. No one seemed to identify the problem. Probably loose pipes in the wall that band at random times of the day/evening. If you do not object to a loud, noisy dryer, they will not take out of commission. People run it late at night even with two other dryers that are perfectly fine. The front desk /marketing staff is anything but professional. They confront and yell at residents in front of others. If they have something to say they should take them aside to address any issues.

The things they could improve on: When resident pushes their button for assistance, they could at least get there in a timely manner. Several occasions when my dad would wait for an hour before someone would check on him. They also have extra charges if they have to do extra laundry, trash or cleaning anything that is not on the specific day. They were not up front about these charges.

If you have alot of money....otherwise, broken promises, high staff turn over from top down, yearly rent increases $[fee removed]/mth., so so food. Front office closes door and hides when there is a concern/complaint-or say they'll fix and dont. Alot to say, do your research before signing the dotted line... Memory care staff is awesome, if they don't let them go.