SRI Management, LLC

For the cleanliness, they didn't clean the room very often. I did it every other day. The nurses were great. OT was fantastic. Caregivers varied on who was on duty. Two particular caregivers were exceptional. We do think they could have more activities. We would recommend this community to other families based on the experience we have had so far.

Don't believe everything they tell you before you move in. We told them exactly the condition my brother was in. When he got there and they found out that he was exactly like we said he was, they sent us a CERTIFIED LETTER - EVICTING him - and we had 30 days to get him out. For a religious institution, that was most UN-Christian.

Director of Nursing and Executive Director both have been very compassionate, supportive and patient with us during a very difficult transition period. They have greatly improved on the consistency of staffing.

Their night communication could be better - that could be an area of improvement. We do like all the activities they have for the residents there as well as the security they provide.

Very friendly staff -all levels. My mom is extremely happy here and we are very pleased with the experience. Their activities are a bit sedentary--much more than my mom was used to. But she wa s going to YMCA back at home so she was disappointed that most exercise classes were geared for sitting rather than being up on feet standing and moving.

Beautiful facility & grounds. Lots of windows, light, many rooms have fully screened in patios with views. Staff in general very kind. Offer shuttle services for appts & activities. Only down side (after the fact) was lack of coordination with sales staff, medical staff, & activity staff. Shared that this was available but after the "sale" part was done, none of the other care/or specific staff were introduced or had the opportunity to sit & understand the process, communication, or otherwise. Many options just a lack of coordination. It's been a challenge to obtain this information. And a-lot of work on the family that should occur up front. Also should be noted - this location is a "private" facility meaning if your loved one is eligible for aid & assistance they don't take it. So use the medication assistance & other medical services as that part is covered. They also offer in house physicians, podiatry etc. But Aid/Assistance does not go towards rent. In general our family member is happy & made friends quickly. The beautiful grounds adds to positive mental health.

The in house physical therapy is fantastic. They keep things entertaining while they are working with you. If you do have a problem, speak up. The staff will work with you to try to resolve it. I would definitely recomemdbn The Canopy at Hickory Creek to others.

Overall experience - very good from the initial contact to contact after [name removed] passed away. Cleanliness - it's brand new and they are maintaining it. Friendliness of staff - from great to not so great. Depends on the person or the day. Quality of Care - depends on who is on duty but overall good to very good. Meals - good. Activities - probably the weakest link. Value -very good.

The staff that I have interacted with have been helpful and friendly and determined that my mother have a good experience. The communication between the community and the family I found to be less than adequate. It would be really helpful to know when housekeeping comes in, when laundry day is and how we stay on top of these things, so my mother is not inconvenienced and family members don't find themselves doing laundry and changing the bed. I have not had the food, but my understanding is that it is acceptable quality but not much variety. The move in process was easy. Paperwork was uncomplicated. The staff should hold orientations with new families, explaining all the ins and outs and the best way to make the most of their family members stay at the residence. I would recommend this facility, it offers fair pricing for the level of care.

Everything is just fine at the Village at Southlake with the exception of food. Food is mediocre and in some cases bad, there are some excellent meals here, but there also are many mediocre and just plain not good meals. The activities are very good. I find a lot to do and they are very enjoyable things. The staff is very very pleasant and they residence are also very pleasant. My overall evaluation is OK

When it comes to the meals and dining - my mother has gained significant weight; I have shared my concern with staff. Would also suggest that since most of the residents are in their 80's and 90's that the staff plays music for their generation at meals instead of from 1980's and 1990's.

So they said she would be assigned someone who would pop in frequently and see how she was doing and remind re: activities and that didn't happen so she basically only had interaction at meals as she never knew activities were happening.

Everyone on staff that I dealt with at The Beacon at Gulf Breeze was extremely helpful. The move in/out process was extremely smooth and the staff was helpful in making it as convenient as possible to my schedule. Communicating with everyone was easy and my questions were answered in a timely manner. I encountered one housekeeper during my husband's stay. She seemed to be quite thorough. She also made it clear that she would only clean once a week. I always wondered if she was the only one cleaning in the Memory Care unit. The hallways and common areas needed attention daily that they didn't get. Overall, The Beacon at Gulf Breeze is a lovely facility that I would recommend to others.

We like the smallness of the community. Not a lot of walking or people which I think would be confusing for me. They really need to have some activity during 6-8 pm. Yes they have a movie which is great but in talking to the ladies, that's a hard time for many of them. It doesn't have to be a big deal but something to engage the residents for a little while after dinner.

The staff at Creekside on Whipps Mill Road were very patient and caring with my Mother, who was previously my father's caretaker before coming to this facility. They realize that it's not just the resident that needs their compassion. I would recommend Creekside on Whipps Mill Road to others! Overall good experience.

What our family likes the most about the Superior Residences of Niceville community is the staff members. They are great and provided excellent communication. The community is also very clean and very well kept.

I have had an amazing experience with my Dad and Grandmother at Westhill. Everything is top notch. I have few complaints...my Grandmother was in memory care with hospice and my Dad is in Senior Living. He has been very sick and the med tech on his floor has gone above and beyond. While the concierge services is limited the staff is very helpful. The place is always clean. Some spots are on the carpet, but they get cleaned.

Great activities, my mom is very happy. We picked this community because of the price and location.

[name removed] and the staff are all helpful and friendly. They have a great in house physical therapy team. Residents love the activities and social hours. Food is fresh and well prepared. Facility always appears clean and well kept.

We picked this community, because it was suggested by a hospital based on her income level. I would recommend to other families.