SRI Management, LLC

My loved one stated the food was fatty and not enough vegetarian options.

We think the staff members are very candid and very upfront and make sure that all the I's are dotted and T's are crossed in a friendly way. They have gone above and beyond the call of duty when it came to arranging furnishings and arranging hospice for our loved one. When they pull on the help cord assisted comes immediately, they never miss a thing so we appreciate their timely manner. The activities seem to be really good and we do think their value is great. The staff are friendly and caring.

Good community. It was more than we wanted to spend.

We had a great tour at Villas of Canterfield. The staff were wonderful. They had a very personal touch and very patiently answered tons of questions for us. I felt no pressure from them. The facility was in a remote, more country setting, and their clientele were a little bit older. Those things really just depend on what you’re looking for. But as far as how they ran the place, I thought it was wonderful.

Overall the community is nice, clean, and has very nice staff. The concern is to do with procedures in the dining room such as; delivering food in a timely manner, the choices available to the residents even in their rooms, and making special requests be available to the residents. The food is very good though. The staff communication has been good when the family has questions or concerns. We are still waiting to see how the dining experience works out over the next few weeks.

This facility has been great! Everyone is super friendly here. It's a small community. The staff knows everyone by name and really seem to know each resident and their needs. My mom is pretty independent, but did fall ill for a short time and the staff handled it so well. They checked on her often, took her temperature frequently, and just monitored her to make sure she was comfortable and had what she needed. I wasn't able to be there and I appreciated knowing that she was well taken care of during that time. The staff here is remarkable, we couldn't ask for better. Mom is happy and that's all that matters. One thing I did notice, in the short time that mom has been here, we've witnessed two or three residents who came in for Assisted Living be transitioned to Memory Care. I saw the staff recognize the needs of those residents, evaluate them and their care needs, and get them transitioned to Memory Care so that those needs could be met. It was really great to see that extra effort and care being given, very comforting. One thing I would suggest is a couple of benches for the residents to sit on out back. There's a big Soccer Field area back there and the residents love to watch the kids play Soccer. I see them standing at the back door frequently, just enjoying watching the kids play. They do have benches in the front, but I think the residents would really enjoy having some out back! I would absolutely recommend this facility to family and friends.

The weekday staff have been great but we have had a couple of issues with the weekend staff - at times it does seem like this community is great for those who have more independent living rather then assisted living because we have also had a few issues with the extra care levels. However our loved one absolutely loves her room - the square footage is great as well as the layout, it is better then a lot of other places we had checked out

They need to hire more than one housekeeper. The facility is too large for one person to keep clean. We picked this community, beacause it was close to home, very friendly, good reviews from friends, at-home feeling when you walked in.

It is a friendly atmosphere. The staff and the residents seem to be happy. The only negative is that the food is terrible - it has no taste.

The cleanliness and the aesthetics of the community right when you walked in stood out to us - it did not feel like you were walking into a nursing home at all. We also really liked that even though our loved one is a dementia resident, they wanted to start him our in assisted living to still give him that chance of independence for some time. The staff members really did a good job taking care of him and based on the experience we would absolutely recommend this community to other families.

Overall, they are welcoming, very helpful, and thorough with helping to get set-up. They are very nice people, and accomodating. They could improve on, communication with what they have going on and with the residents. I would recommend to other families.

They were very friendly. It was very clean. The staff was pleasant. It was more expensive.

Our family had an in person tour and we really did get that warm, cozy, inviting feeling here and we do think our loved one would of enjoyed this community, however the down side is that they had a small contract with medicaid and thinking into the future we just did not know if that would work for us.

Specific mention to [name removed] in housekeeping. She goes above and beyond. Also [name removed] in sales admin, and [name removed] at front desk. [name removed] does use the nurse practitioner affiliated with the Pointe. Difficulty hiring and retaining chef and staff possibly attributes to decreased food appeal to our loved one. Our loved one uses gym, exercise classes, poker, bingo, games and has met many nice people. I also have peace of mind knowing our loved one is at the Pointe, since I spend quite a bit of time in North Carolina. If they don't see him around, they check on him .

The staff is very nice, they have been very cooperative with getting paperwork done. The only thing she has really complained about is the food, she said that they serve a lot of rice and she does not like rice. If it is in your budget, I would recommend the facility.

The workers are wonderful. They take very goodcare of the residents. They make sure everyone is happy joyful. They are very organized. The staff creates events for the residents to do and it's really fun for everybody.

This facility is very good. I really like the Physical Therapy group. I have had problems with upper management returning my calls. I've had a few issues to discuss (with financial/paperwork) and can't seem to get a call back. However, the care staff is great. Housekeeping does a very good job and seems to be always cleaning. Walking into this facility, it always looks and smells fresh and clean. The food is good, both quality and variety. I have recommended this facility to family and friends and will continue to do so!

The staff here is great. This facility is pretty good. It's just a little 'tired.' That's the best way I can explain it. There are small maintenance issues, nothing major, but definitely some things that need fixed and improved. The apartments are nice. The food is good. It seems like there is high turnover with the Chef position, but the food has seemed to stay pretty good during those changes. The people who run the place are very responsive and very nice. If you have a problem, things get taken care of quickly. They do offer activities, but my loved one hasn't participated in any of them yet. A lot of the residents do. The residents here are nice. Housekeeping is once a week and they do a good job. It's a basic surface cleaning for the most part, but the housekeeping staff are very nice people. I don't think I would recommend them to friends and family. If I did, I would be sure to give my input and mention the things I've noticed and that need improvement here. Again, the overall atmosphere just seems 'tired.'

The tour experience was good, you could tell they were really trying to get us to come here. What we did not care for was how small the facility was. There was not a whole lot of activity going on. It was just not the right fit for my loved one.