SRI Management, LLC

I thought the rooms were small and the facility a bit dated

I did not care for this community at all. It was the feeling that I got from the place when I went in. The community was fairly clean and kept up. The staff was very nice and they were accommodating to us. I just did not think this would work.

A lot of things were promised when we were interviewed but. Not as nice now as they started out being. Nurses messed up medicine. Gave my family wrong Meds even after they told them it was wrong. Finally convinced them not theirs. They never want u to complain and threaten u with extra fees if u argue with them. They tell u one thing then change at there discretion. The food is always the same. Need to change it. I don't trust them. They changed my family members Meds without doctors permission messed them up. Now they r 2 months behind on their treatment. Just beware. Ask questions. They work for us not u for them. Medicare told us not to put up with it and report them. Hopefully things get better.

We were only there for a short time, before we decided to move. She wasn't happy there. She had major complaints about the food. They would only get sandwiches at night, and they were pretty bad. They said more people would be moving in, and people seemed to leave instead. They didn't do hardly any of the activities, and there weren't really very many socializing opportunities. For what they were charging, it just didn't seem worth it.

We have had a few years experience with the community, both with their assisted living as well as memory care, and overall I'd our experience was not a great one. Things went well for the first year that our loved ones were here, but in the years following that there seemed to be a steady decline in the quality of the care and service. The care in the memory unit was not very attentive or responsive, and after a health scare that could easily have been dealt with proactively we moved our loved one to a different community.

I had an appointment scheduled at 5pm on Tuesday July 1st. I arrived about 4:45pm. Amber at the reception desk was unaware of the appointment, but called back to Lisa Swafford. Apparently, Lisa had 'needed to leave' and Amber was not sure when she would be back. She gave me a packet of information and took my contact numbers for Lisa to call me first thing today. I have not heard from Lisa or anyone from the Villas at this point. It is 1:15pm. It is an attractive environment. The menu looked limited to me, unless there is a larger 'always available' menu. Lots of construction going on as well. Will look over the brochure tonight. I am giving 2 stars because I have no idea what the community offers as I did not tour it.

For regular assisted living facility they’re okay, but for memory care they suck. Their primary interest is money. For memory care the food … they just bring it out, set it down, and hope people eat it. The parking is okay. The medication management was not good.

These Emeritus ones just look a little too nursing home-ish. I'm not sure about them.

My mom did not like this place at all. She found it to be subpar.

Very disappointed in the way COVID-19 outbreak at this facility was handled in June. The person with POA (me) for a resident was not informed she tested positive (asymptomatic) until she had already been removed from the facility and sent to a hospital NOT of our choice. This created a nightmare for the family. . Heron East did not send POA documentation with any of the residents to this hospital. I know this because the case management director told me this. When it was discovered POA documents had not been sent by the ALF for our family member, the hospital then realized NONE of the POA documents had been sent for ANY of the patients they had received from Heron East. Heron East stripped her room without informing us it would be done, then we were told when she returned she could not have her own room back. Prior to the outbreak we had increased the care level of the resident and wanted documentation that this extra care was being provided since the facility was on lockdown. In our inquiries regarding this issue our phone calls were seldom returned, and NEVER RETURNED by [name removed], who was supposedly in charge of this. We never were given any proof that the extra care we were paying for was occurring. Only at the end , when we needed to locate valuables belonging to the resident and make arrangements to get her belongings out of the facility did we start getting phone calls returned. We did not go back to Heron East once our family member recovered. When we went to get her furniture and belongings we ended up with 2 boxes of someone else’s stuff, causing us to wonder how many others had same experiences. This facility let us down. The emergency of the COVID-19 breakout is no excuse. Protocols should have ALREADY BEEN IN PLACE that would have prevented the things revealed in this review. It was inevitable that an outbreak would eventually happen. But Heron East seemed to be flying by the seat of their pants once staff members spread the contagion. The Power of Attorney for a person incapable of making their medical decisions should ALWAYS be their first phone call before actions are taken in a medical situation such as this. Now the facility is running a campaign to fill all the empty rooms. Very disappointed , and yes, angry, about in the poor management in this entire situation.

It looks great, is clean, and is affordable. I believe the assisted living part would be a good place for independent living, but be very cautious about choosing it if you or a loved one needs assistance. It was usually difficult to find anyone to help after the office staff left at 5:00. The dining hours are limited, and the staff in the dining room is as well. The receptionists were always friendly and welcoming. The nursing office staff was adequate. We felt the management and resident assistants however were unfriendly, and uncaring. Calls for help in the room were not always answered, and when they were, the staff showed up late and sometimes acted indignant. We had enough disappointing experiences there that it prompted us to leave for fear of injury and neglect.

One brief tour and I was out of there. The staff lives for FOX News and has every television set on it. I certainly don't want to expose my parent to a daily dose of brainwashing in his final years.

My brother and sister in law toured this community while I was looking at others. They felt this was not an option at all for our mother it had too much of a nursing home feel and environment too it. It was not appealing to them.

My father is a resident and we are getting him out as soon as possible. His health is suffering because of one thing - the food. Residents have been complaining to management for the almost two years he has been there, about the salt in the food. It falls on deaf ears. Some things are so salty that he has to send them back. He had a heart attack last year, [removed] and the cardiologist says his sodium levels continue to be very high. Since food is a major component of an independent living facility, I would not recommend this place to anybody.

Let me just give a list: We had a signed “All Inclusive” Contract. They changed these conditions without informing us. Never received notice. They stated that it was mailed but could not provide a copy of said letter. They added $[fee removed] worth of “enhanced” services. Imagine getting that bill. They insisted that our Mom needed a wheelchair. No problem, we got her on asap. She fell out of this wheelchair and broke her foot because they just left her sitting in it. Bedsores started after she broke her foot. All of her clothes and linen disappeared, despite the fact that her name was on EVERYTHING. We were charged incontinent supplies for several months after hospice took over and was providing those items. They started giving her and charging for protein shakes without informing us. They started puréing her food without a doctor’s consent or informing us which led to a system backup. She ended up in the hospital because she was throwing up feces. This is just a small list.

I had a good feeling when I first scheduled a tour with Harbison Shores. The person in charge of tours seemed friendly and knowledgeable and the price in respect to other facilities in our area seemed reasonable. I never met with the director until the week before I moved my mother into the facility. They all assured me that they would assist with the initial move in day since that was one of my biggest concerns. When it was time for me to leave no one helped at all. My mother kept trying to follow me out and I didn’t know what to do. It was heartbreaking. I was in tears. I had to knock on the directors door and at first was told they were in the middle of something. She just told me to go and my mom would eventually understand that this is where she lived now. I couldn’t believe it. I just wanted someone to help create a diversion to help both of us. After that I decided to just befriend the nurses as much as possible. I came frequently at all different times to try and track her level of care during the day and evening. One of my biggest concerns started when mom’s clothes were always missing. Now, I completely understand that dementia patients take things that don’t belong to them. The thing that made me upset is when I would try to take mom out and ALL of her shoes were missing. I had to take my mom to TJ Maxx with no shoes on so I could buy more. As far as activities were concerned there didn’t seem to be much effort to help entertain the patients. Most days they were all herded into a movie room for hours on end. Several of them would look and me and say how thirsty they were but no one was ever around to help give them a cup of water. Whenever I would walk around I could never find anyone(nurses or aids). I was always told they must’ve been in someone’s room. It was very frustrating. Only one nurse ever seemed to be helpful. My mom fell twice at the facility in a six week period. The second fall associated with a seizure put her in the hospital for 6 weeks. She never recovered from that. She is now in a wheelchair and can’t eat on her own. I asked to see the video of the incident but when I came to see it no one that was there including the director knew how to work the equipment to view it. In general, the food was often so tough I could barely cut it for my mother. It also frequently smells very bad in the facility, like urine and feces in the common area. Again, I know that this level of care is challenging. I just felt that beyond the initial sales pitch the level of care was sub par.

Cleanliness - very good, friendliness- very good, activities, and dining - wasn't there long enough to evaluate The sales person - very good The clinical intake worker - has absolutely no clue what's going on - not sure she knows what dementia is The director is also clueless, brings his dog to interviews, and not very truthful .

This place could be great, but it is obvious that the owners do not care about senior citizens. The food is terrible and the residents keep complaining but nothing changes but instead grows worse. They allow teens to use the pool and exercise room, which causes the residents to stay away. There is a lack of caring response when complaints are brought up.

I don't recommend!!! First of all, they lied about their services such as: No hairdresser No podiatrist No Doctor My mom has had one shower in almost 2 months They don't help her with bathroom They have not changed her sheets at all Room gets cleaned once every 2 weeks All of her personal items have been stolen Most of her socks/ underwear are gone and some clothes They leave her in same pjs/clothes for several days because they don't check in her to help Their food is awful and they usually only get a small plastic cup of water or koolade 3 times a day. She's lost 25 lbs. They charged her account for meds she doesn't take. I have to pay because she doesn't have prescription coverage She's paying almost [removed] per month from savings for nothing

1. What I liked most about the community was the friendliness of the residents. They always made you feel welcome in the dining room 2. They could improve on their staff response to the light system. I had multiple falls and felt I was made to feel like I was falling on purpose! I left because I was unhappy there.