StoryPoint Group, LLC

It's great but nothing is perfect. I moved to Story Point because they offer 'Enhanced Living.' This is a step above Independent and below Assisted. I get 3 meals a day, housekeeping, and laundry. In addition I can choose and pay for any caregiver services I need. Staff is friendly and supportive. Lots of activities to choose from. A lovely outdoor courtyard for nice days. The staff is very helpful. Dining servers are always willing to provide a little extra help getting in and out of chairs. Food is plentiful--many residents gain weight in the first few months. I find most of the meals are mediocre but I don't have to cook or clean up. ??. You can have meals delivered to your apartment for a small charge. Caregivers are provided through a separate company. They are present 24/7. They are available for transport to meals and activities as well as showers and other personal needs. Always cheerful and attentive. There are multiple game groups. I've joined bridge and book club. There's live music one or twice a week, happy hour and birthday celebrations. You're welcome to bring a pet. Regular outings to local activities.

This has turned out to be a really good fit for my mother. Our only complaint is we wished they had more "newcomer" activities and opportunities to meet other residents when she first moved in. We really had to make an effort at the beginning to connect her with other residents. And we felt there should be more coordinated efforts when residents are new.

Place is worth it. Has nursing and pt in it. Has prepared meals. We’re nice to bring meals to me after surgery. Also has activities such as bingo weekly. Physical therapy and kitchen staff very friendly

Response from their maintenance Team on a few items that are taking too long in my opinion....especially being new residents

The care that [name removed]received the brief time he was there was excellent. The downfall is there's no outside area for memory care for people to sit outside when they enjoy outdoor life.

The building was clean and we have found the workers friendly and the food good. The price for his care has gone up as they say he needs more help than when he arrived, which is probably normal.

It was a fine place to be; however, I was very surprised to discover that they were charging me for several months after I left. Evidently, the contract that I signed stated that I would be responsible for payments for the full year of the contract unless they filled the room at some point. This cost me quite a lot of money and was most disturbing. Based on that, I would not recommend Independence Village to others

We did not experience care as we were in independent living. The staff, including the dining room staff, go out of their way to make you feel welcome. All of the managers of each service provided make a point of personally meeting you and asking if they can do anything to help you. The facility is beautiful. P.S. Try the chocolate chip cookies when the chef comes to visit you!

very very disappointed that you would recommend such a facility. The staff is not telling the truth when they do the lease to the people and when you need maintenance you don't get it for months after and also they are unqualified in the office and make many mistakes on the billing

Generally clean and well run. I found medication in my mother's purse once. I don't think they take time to see that she brushes her teeth. Very expensive. Yes, we would recommend this community to other families.

Overall we are satisfied. There have been issues with the elevator not working (one time it was over a week), and recently, the floors have been getting redone. The staff works very hard to accommodate during these tough times. They are working to update the entire building

The facility is clean, organized and the food is great. There are a ton of activities. The Physical Therapy and occupational therapy is a great option. The only negative is that it's quite expensive.

We have had a great experience. Our experience would have been even better if we had an overview of the facility routines and processes during move in. For example, specific laundry, housekeeping and meal times.

The activity program is awesome. Mom is kept quite busy and they have really nice outings. She enjoys the food. The facility is kept clean . The staff are friendly. The only concerns we have is that the communication with family could be better.

Administrative Staff and Caregivers welcome open discussions regarding my loved ones' care.

The staff and activities are what make this place a great place. The staff are very friendly and caring. The cleanliness can be hit or miss, but I understand this can be difficult with so many patients at such an advanced stage of dementia and memory care issues. My mother in law is in decline but has maintained a pleasant attitude, so this has made our visits easier.

They are very welcoming and try and make the transition as smooth as possible for everyone involved

Staff is friendly and listens to needs. Doesn't just say they will make adjustments, they have on most concerns. Yes, I would recommend this community to other families based on the experience so far.

All the residents are super friendly. My biggest concern is that there is only 1 small elevator (maybe 3 folks with walkers can fit) so it requires patience at mealtimes. A larger concern would be if there were an emergency and residents had to be evacuated Mom seems very content all in all, and I was concerned she wouldn't even consent to move to a facility

Well, Mom sometimes complains about the food-chief complaint is about the portions, and the fact that if she doesn't want the entree of the day, their backup menu has the same offerings all week. I remind her that this is just how they operate and she can always order an additional portion. Re: quality of care- they referred us to an entity called Home MD as an option for primary care. It sounded good at the time, but Home MD had a profound inability to schedule and we ended up dropping them because Mom never got seen. Huge waste of time. Mom has a great PCP now through our local health system. To SP's credit, when we told them of our trouble, [name removed] the health care liasion relayed our complaints directly to the owner of Home MD.