StoryPoint Group, LLC

Based on the experience we have had with Provision Living at East Lansing, I would give them a 5+. I think it is a wonderful place and I would recommend them to other families.

Good experience. Small facility. Kind and caring staff. My Family member was able to be discharged after properly therapeutic on meds. Home with assistance for now.

I stopped by to visit a friend last week and was pleasantly surprised. The community is beautiful and everyone we interacted with was positive. The residents shared that they had a great night at the social house with a fire and smore with several friends and neighbors. It is great opportunity for residents to interact.

My cousin was only there for 8 days before she went to hospital hospice and passed away Pricey for eight days but that was bad turn of events and minimum contract times. It was a great experience and the whole staff is welcoming, concerned and professional! Beautiful facility.

They are really nice and they are actually really encouraging my brother to GO to functions and exercise. Food is good. Place is clean and safe.

We are very happy with all the improvements Story Point has made.

Overall the experience for my parents has been exceptional. Sure, there are times when things aren't perfect and that's to be expected. When there is an issue it is addressed immediately. The one thing I notice every time I walk through the door is how friendly everyone is. You are always greeted by the staff at the front desk and if folks are sitting out front everyone says hello. There is always something going on and quite the variety of activities to choose from if you want to participate. My parents have had several health issues this past year and the care they have received is exceptional. I know they are being taken care of and that alone has taken a lot off my shoulders. Regarding cost. I think it's very fair.

The facility and staff are great, the problem is complex. Accommodations must be made to fully integrate with the facility. Trust and communications are key on both sides. Work on both.

Rent plus utilities, cable, meals and activities is reasonable at $[removed]. But Story Point uses a 3rd party to provide care for their residents. [removed] (3rd party providing care) workers are kind and professional. They offer menus of care in which services can be chosen at a daily rate. They also have a menu of extra charges for services not delineated on the menu...for example, my mother in law tripped and bumped her elbow. [name removed] charged an extra $[removed] for that day for "an extra person to escort her to her meals." If she pulls the emergency pull cord in her room, it is $[removed] per occurrence and so on. This in on top of the $[removed] a day charge.

Activities are great. Plane ride was great. There is always something to keep us active. Staff is very helpful. Keep it up.

It was clean, people were active. The rooms were the nicest. It was an excellent experience.

Honestly, I don't remember getting any feedback regarding the meals. Also, we didn't get involved in the activities but I knew a good deal was going on. In regards to the cost, I don't know what the judge that on as we did not have any similar experiences previously. Overall, my father was quite pleased with the facility and the staff

Activities were so appropriate for the ladies there. And because my mom couldn't really go out they took her to the activities with in the facility. Cleaned everyday and got to know [name removed], everyone always had a smile and helped. Nutrition and kitchen Staff noticed when mom was eating in her room and when she was sending her plates back without her eating much and told me, her laundry was always correct and wonderful. In the end when she would have accidents, they would special clean those and when I wasn't there to help her the assistants lovingly helped her. When she needed to be transferred from the hospital rehab they helped me move her things and let us know that we needed time to move her things out of her apt that was fine with no extra charge, every single person in the dementia ward was AMAZING. All so sweet and talked to her like old friend. I walked in several times while they were speaking to her or taking care of her and EVERY TIME they were helping her, reassuring her, and just talking or listening to her. Never ever heard anyone there in any room (most doors open there) speak harshly or being abrupt. Also, when she moved, our favorite cleaning lady would come and visit and [name removed] from her old ward came to have lunch with her several times even though mom had no idea who she was.

I'm very happy here and feel safe. I'd probably say that I like it here. But they have changed chefs since I first got here and I don't think the food is as good as it was.

We are not sure about the value for cost, but everything is so expensive and I haven't checked out how it compares with other places. We have been very happy there. Unfortunately, mom's money will run out in this next year and not sure about what will be next.

It's always so clean and peaceful there. I think that adds so much to the resident's quality of life to have a well kept attractive environment. My mom said the meals were terrible. My mom was usually not a complainer but she did not like their food. At All.

Overall, she likes being there and has made many good friends. The food was extremely good in the beginning and then went not good, and she complained. It is starting to get better, again.

A great place to retire and live the best life. Great food, friendly, welcoming and fun! I look forward to living there.

I have no problem at all, Very satisfied. Like the people, smile because I'm happy here. New General Manager is sweet. New Activities Director is wonderful.

The Village is the best facility I have dealt with. The staff works very hard to make it a home and community. The kitchen is 5 stars. My brother [name removed] is very happy here. We expect he will live here the rest of his life on a scale of 5 I give it 10.