True Connection Communities

Overall good experience so far with the Verena at Leander community. Staff turnover results in staff who want to help but don't know how. Food is very good but current chef is leaving soon. Can be slow to resolve issues.

My mother has never been happier. We picked this community because of the great energy, friendliness, and activities.

Verena at Delray is the perfect place for our father, who is still living independently. Private care services are available, but the facility is 100% independent living with no assisted living residents.

The team that works for Pine Ridge is excellent - communicative, caring, thoughtful. They go out of their way to get to know clients and to make them feel at home. Homestead, the group that offers care the clients (medications administration, shower assistance, etc.) is inconsistent. Some people are warm and wonderful while others are super abrasive and rude. This team does NOT communicate well with families.

We really like the closeness of the community but they are currently short staffed in the kitchen and dining room

We have been very pleased with our experience at Preston Place. Management does seem to change frequently and is not very solid, but we like everything else.

Our family had an in person tour and it had a very lively environment to it, it is a nice senior community with a lot of couples. However they do not have a pool which is fine, but that was something our loved one really wanted. It was a good top choice.

Seriously consider it. The management really works hard to make this a pleasant place to live. We can do our laundry at night time for free.

This community was very nice, we are really deep in our religion and we felt like our loved ones would not have others that were similar around them to be comfortable.

The community has been on lockdown due to the pandemic. and the food has been being delivered to the residents' rooms. It appears they are opening the dining room back up for the residents to use. The staff have been okay to work with. There was an issue that we would like to have been dealt with differently.

Aventine at The Phoenix made it into our final two. The facility itself was a little nicer, but they did not have as nice of an apartment. They had us in for a dinner experience, and it was a disaster. I think the wait staff was new, and she let us order two things that they were completely out of. In the end, the nicer apartment at the other facility won us over.

I chose this community because of all the amenities they have and the location is close other family. The staff are wonderful here they go out of there way to help you out. The activities are great and if you participate you will make many friends and you get to know all your neighbors very quickly.

I chose Verena at The Reserve because it met my requirements which included a walk in shower, outdoor space, plenty of windows, and 2 bedrooms. My apartment is spacious, bright and cheery and I am very pleased with it. The staff here is very sensitive to the needs of the senior citizens. The activities planned are designed to stimulate and maintain physical and mental well-being of the residents here. They bring in great people to perform as well, they really offer a lot. They make a real effort to invite families to events going on so that they can participate and get involved. The facility itself is very attractive and in a great location. It is independent living, so you are able to bring your car if you want to/are able to. But if not, they do have several buses that take people to doctors appointments, field trips, the grocery store, etc. They do allow home health aids and hospice when needed which I find a plus. I would definitely recommend to others who are looking, but act fast.

The food is marginal. There is a daily menu and they have items on this list that are not available in the dining room such as tuna salad and cottage cheese. There is shortage of staff in the dining room and kitchen. The staff overall is fabulous. The community building is an older building.

The location for our family was really convenient, we also really like the grounds of the community. All of the pathways and gardens are nice. The apartments are larger than a lot of other places. There are two pools here, the community is just attractive and very homey feeling.

My mom chose Pine Ridge mainly because of the location and also it had a beautiful courtyard, they had a balcony. The apartment size at the facility were perfect. Some meals they do very well, and other times its just like sandwiches and chips so they could use improvement there with healthier options. The location of the facility is great, residents can walk up to the pharmacy, the grocery store, bank, restraints, etc. I would recommend to other looking.

The community was always really clean, but once the pandemic hit the cleanliness really went downhill. The staff members have always been very friendly, but we believe with the value we are over paying for what our loved one was receiving. The food was being delivered in boxes left outside their doors since the dining room was closed, and the meals were not nutritional.

We chose Pine Ridge because they were very accommodating and helpful during my tour and sent videos. I sat down with my dad and showed him and he really liked the floor plan so we went with this facility. The apartment size is perfect for what he needs, they could use more closet space though. They seem to offer a lot of variety of activities during non-covid times. Even during covid, they are still trying to engage them. I would recommend them to others looking.

Looks like a lovely facility - however, because we have decided that we prefer cottages it would not work for us.

The community is warm, inviting, and friendly. I always felt comfortable visiting. They had communications and was always available if we had any questions. I would recommend this community to others.