True Connection Communities

My main complaint is there is no staff in charge on weekends, holidays or after 5 pm. Sometimes college girls are at the front desk all night. The staff there are lovely and caring, they seem to care about their residents. I don't worry about abuse or theft. The food is less than good, pretty awful most times I ate with her. No maintenance staff after 5 either, something's wrong there. If you're not a morning person, there are no late activities after dinner. High turnover in staff probably due to poor pay.

The ancient HVAC system needs to be REPLACED instead of repair patch jobs! The residents are expected to pay their monthly rent ON TIME. Twice or three times in past 2 weeks system has gone. During the winter the heat went out. Hot water is not always available. For a facility that is presented as a GREAT facility money needs to be spent on HVAC upgrades and any other system that is constantly going out. The size and breed of dogs needs to be addressed and LIMITED as they could cause residents to fall. The first item medical professionals note when a patient has limited mobility in additional to allergies. Activities are GREAT! Common areas and decor are also very nice.

It's a great value for the cost. Lots of amenities. I would improve the admission process. My dad was only there for a month. They were not prepared for his level of care. They should probably do in person or virtual assessments before admission cause this building is more for the younger (closer to 55) age seniors or seniors that are still active (minimal cane or wheelchair usage, no memory issues, etc). I explained what I knew about my father's medical concerns and was hold it would be no problem. Only to have to remove him after paying a $[removed] intake fee and setting up all his utilities and buying him food. I also was told by [name removed] that if or when he ever needed a higher level of care that they would assist me with resources and they didn't. They also insisted I set up a spectrum account through their rep and I did only for spectrum to disconnect the service the same day so he didn't have service that whole month he was there

My apartment, I like. I get good service with housekeeping and maintenance which is excellent and it is everything I want it to be. But the common areas are dreadful because of the acoustics. It makes socializing more difficult and almost impossible especially if you have a hearing problem both in the restaurant and upstairs.

Great maintenance and willingness to help. Staff was great. Remember this is when I get there. Many of the tenants were friendly but had issues and so I left due to it and the rising cost. Many residents were very old and I’m only in my 60s. I thought it would be Senior apartment living but it was not.

Staff here is excellent. They care and go out of there way to make sure we are comfortable and well taken care of. Corporate is another story. There are so many people who live here on a fixed income that can’t afford the Exorbitant rental increases that are being expected. There are so many people that are looking for other places to live and that’s a shame because lots of these people have lived here for years. We have a family and it’s a shame to see your family broken up over money when you can go up on the people that are coming in the new people you can charge anything you want. They don’t know anything different.

Meadowstone place is full of kind, friendly, active residents. The apartments are large and having outside entrances and living spaces for each apartment is extremely appealing. True Connections communities manages the property and cares more about the bottom line than about the people who live here. They spent over [fee removed] to renovate a clubhouse (that ended up with less storage and tables that are way too large and heavy to move) yet apt windows leak. Also bought new furniture for around the pools (the cushions have been chewed up by squirrels and the tables are small and we have fewer of them.) If there is a maintenance issue that requires a return visit, one can wait weeks and have to put in several request before anyone comes back to finish the job. Residents have asked to have a catered meal brought into the clubhouse, billed to their accounts, so they can eat w friends yet they have been told NO on multiple occasions. People feel like they're being treated like children

I feel the rent has gone up but i had to purchase my own wifi from AT&T. It was not taken off my rent like I asked to consider! It was not a choice because my cottage number [removed], never had service and I work from home some. I am hybrid! Work in office and home! It is how I pay my bills so since I put in fiber with AT&T, not 1 issue in almost 2 months! Before it was a weekly issue

New owners are focusing on facility updates that can be advertised and in the entrance area while not cleaning the carpets in the halls, the elevator floors, the windows and doors on the upper floors and back halls where we live. Hall air conditioning units continue to be an issue. Doors are suppose to have security looks, but several do not work and have never worked. There are no automatic door openers to assist handicap individuals. Having said all of that, the residents are wonder.

(1) The best part was the cottages because of attached garage (2) The dining room closes at 3 pm: very bad idea (3) Not a walkable community (4) Connect to library = very good (5) Needed to be more informed about activities

A large number of residents are not meeting the definition of "independent " I do really like my apartment. I would recommend this facility only with reservations.

The biggest complaint was around the food service. When we toured it was fabulous, but after she moved in the service became slow, the quality of the food was mediocre, lacked variety and certainly wasn't worth the long wait! Limiting which meals are available was a problem because she rarely took advantage of breakfast meals. Mom was still buying groceries and making her own meals more frequently than we had hoped. Although, I felt the activities offered were robust, my mom took little interest in the social life so the overall experience didn't justify the cost of the facility.

Management is erratic. Communication is lacking. Chef is good. However I had a "memorable" Thanksgiving dinner The turkey came from a roll, which appeared frozen, string beans were "old" and watery and worst of all no potatoes AT ALL.!!! (interesting that mashed potatoes were on the menus the following 2 days!) The apple pie was totally frozen. I used my utensils to help me pound the pie . I just lost my appetite . I was very disappointed and hungry. I also observed that many people at Verena are depressed . Fo the past 4 months there has been a large turnover in personnel. We need another bus to take us around and get out .We need more speakers I know that some residents are looking at other communities!

I have lived here for a couple of years and current management needs to listen to our complaints better. They need to address the problems quicker. HVAC filters need to be changed every 3 to 4 months, not 6 months. House cleaning needs to spend a longer time and do a better job.

The community and staff are good. The food offered is horrible. The quality of the food needs to be improved along with the quantity of food available to the residents. There is hardly any staff available in the kitchen either. There are two meals available to the residents daily, and there are choices. However, the choices provided is not the food that the kitchen has available, so they are not making changes to the menu. There was one time they closed the kitchen to give the staff the day off and provided Little Caesar's pizza to the residents for the meal.

Pine Ridge Villas of Shelby gave a nice tour. The staff very helpful and very friendly for the time that we were there. Their pricing was about the same as the place we chose, both of which were less than others we looked into. Pine Ridge Villas had more options as far as room selection. However it was a much bigger facility than we were looking for. The hallways were much longer, which would have been difficult for my loved one with mobility challenges to navigate.

Parc Place was on par with a couple other places I toured in the area, but I didn't like them. The facility didn't look clean. It had a smell to it like an old folks home. It was cheaper, but I just didn’t have a good feeling from it like I did from the place we chose.

We had a good tour with Verena at the Glen. It did have kind of a weird set up though, right when you walked in you were in the dining area and we were not the biggest fan of that.

They just changed hands, and the management is making changes. Due to new management, I would recommend you find another community. They keep changing the hours for meals. Most of the time you don't get what you ordered. The dining room is back up within the last two weeks

There's a third party care staff they offer with different pricing tiers, and I would recommend checking out what services they offer, for instance how many people would be on hand for an emergency, etc. Pine Ridge keeps the common spaces and apartments pretty clean generally. We've had some issues with the staff responding to the call button in a timely manner. My loved ones are not fans of the food. They've had a difficult time adjusting, but sometimes that's up to what you make of it.