Watermark Retirement Communities

Claimed that they would be able to care for a loved one, well that certainly did not happen. We were told to label everything (which we did). Somehow sheets, towels, clothes and depends went missing...... They actually used a candy dish as a wash basin. Room was never clean, food was left on the counter for days......

Our family should have searched White Cliff's care record of 21 citations at Arizona Department of Health Services before placing our loved one in their memory care unit. ADHS has a searchable database of all care facilities in Arizona and any citations. White Cliff's FAILED at caring for our loved one with, unexplained injuries, extended days between showers, feces on bedspread without remedy, missing personal items, and mismanaged medications. When we expressed concern with Day staff they blamed it on their Night staff, even revealing to us that their Night staff had been recently reprimanded. We reached out to their Executive Director who never returned our calls and their corporate business office, Milestone Retirement LLC., where our calls and concerns were ignored. We filed a care complaint with the Arizona Department of Health Services but it seems after 21 citations White Cliff's isn't interested in cleaning up their brand new retirement business.

PLEASE READ. I would never recommend a loved one or family friend to live at Rockland. I was once told by the nursing supervisor [Removed], and I quote "make no doubt about it, this is a nursing home not assisted living". They simply do not staff with registered nurses around the clock and many of the residents need a level of care by staff that have enough education and skill to care for them. They deserve the best and unfortunately WATERMARK is more about the almighty dollar. Severe lack of staff and skill leads to poor care.

Our mom was accepted by the Resident Relations Representative at Grandevie Penfield as a long-term care resident after being discharged from a hospitalization and resulting rehab stay for bone repair surgery from a previous fall. She was discharged from rehab and accepted by Grandevie's Resident Relations Representative as a 1-assist resident who needs constant supervision while ambulating. After living at Grandevie for about 18 hours, we got a call that mom had fallen again and she was the way to the hospital with a hip injury. She returned back to Grandevie after her hospitalization and rehab stay about 3 weeks later. After being back for less than 48 hours we got another call from Grandevie that she had fallen and was on the way to the hospital in an ambulance. After imaging studies and observation, she was sent back to Grandevie the following day. Three days later, mom fell for a 3rd time and required hospitalization, surgery and a 4th rehab stay. While at Grandevie she was hospitalized 3 times for 3 falls in less than 1 month. We moved her out.

This place is horrible. I wouldn't put someone I hate in this place. The activities are horrible. They do the same thing day in and day out. All the residents complain about the activites and the food. It just got a major renovation done by the Legacy's and let me just say that this man, Mr. [Removed], has no idea what he is doing with an assisted living facility. He primarily owns Indepent Living and is trying to run the facility as such. Beware of rising costs of living at this facility. They raise the rates every year and never increase staff or food costs. All they do is raise the rent to line the already fat pockets of the owners. The staff that actually cares is great, especially Mavis [Removed]. She is the only one at the facility who even knows what she is doing. But other than that you get a low quality, ghetto aides because they pay the girls here so little. Barely minimum wage with maandatory over time happening on a daily basis. The aides are over worked and under paid. The administrator is a solid piece of work. She is consistently rude to visitors, and staff alike. She barely makes contact with the residents and makes sure the front desk staff knows not to let them bother her. She frequently attends bars with the upper staff and comes to the facility boozed up for extra-cirricular events that they rarely ever have. The administrator, resident care director, and head of maintenance are all buddy/buddy. They recently had staff members complain about racial and sexual harrassment occuring during work hours, and did nothing about it. Talk to any of the residents and you'll hear the truth, this place is horrible and none of them want to live there when there are a million better options in the area!

Least expensive, independent living, may be too far for family.