American House

I looked at a few other communities and Elmcroft just stood out among the rest. They were the friendliest and most caring community. They seem to have a passion for what they do. They really are very caring and concerned about their residents.

This is my first choice as of June 1. Very nice facility and really like that it is one story.

Beautiful! Moving mom here.

One floor and the layout of the community were a big plus in our decision. Knowing other residents were also part of the decision making.

I really loved this place I sent my application and deposit. It was meant to be! Moving in!

Wonderful! Beautiful facility. Advanced memory care unit. Deficiency free. Going back to revisit and see about getting pricing down just a bit (I believe the studio is $2,200).

VERY NICE. SO FAR THIS IS THE BEST.

Best place for mom and me. Close to home. Makes it easy to visit often.

Another one of my top 3. I loved this place! Indoor gardens - rooms with terraces overlooking gardens - two bedroom apartment was excellent - full kitchens. The whole community was easy to navigate. Really enjoyed meeting with director.

Looks very nice. Spring LAke and HOlland. Fishing and pets allowed. Loos like lots of freedom with care as needed

Mom loves it and your staff is wonderful Thank you

Very nice place. Has communion service every Sunday.

One of our top choices. Good that memory care is in the same building. The building set up is very nice. the residents seemed happy and well cared for.

I see Somerset having a very friendly and helpful staff, up and down. The facility is clean and well maintained. My elderly is at the right spot. I am however noticing the staff, except for the site director, responds slowly where I find myself following up with an email. If that doesn't work, then I call. I don't know if they're overwhelmed or what's happening. I have noticed the same trend from the rehab units not affiliated with this facility and wonder if it's typical of the industry. The site director does respond timely. If she doesn't know the answer, she'll acknowledge my email and will get back to me. Despite the communication issues, I do recommend this facility .

So far so good. Communication with upper management lacking a bit. The kitchen help has been going above and beyond to help out. They are great. We have asked for some help with my mother for her early signs of some dementia and counseling for my dad so he learns how to deal with her but have had no response despite a prescription sent from her doctor. But we are getting along fine.

As the daughter of the resident I appreciated all of the assistance that we received in preparation for the stay. Also, the fact that a short term option was even possible was amazing. My dad stayed for one week during a family trip. This service was provided for two years. I was very sad to learn that this is no longer an option for families. The facility is well maintained, beautifully decorated and the apartments feel like home and not like a hospital facility or a nursing home. The staff was kind to my father. My father told me that he wanted to go back after his most recent stay.

Overall, my parents are happy here. The staff is pretty friendly. They have a good variety of activities, and provide a calendar with scheduled activities to know what's coming up. Mom is happy with them and enjoys them now that she's finally participating in them. Dad isn't participating as much. They offer transportation services. Housekeeping is once a week, and their apartment seems pretty clean. They will do cleanings in between when requested, for an additional cost. The food is pretty good quality and variety. Some days, though, it's better than others. They have set meal times and sometimes it's hard to work around those when they have outside appointments and miss meal times. I don't think there are in between meal time options. I've only had brief communication with them, but it was ok. When mom opted to refuse a service, they did call me to let me know and we worked it out. Their apartment is nice and close to common areas. I would recommend them to family and friends.

Since it was during the pandemoc, I had a virtual tour. It seemed like a newer facility, and was very nice but the location was too far.

The staff is wonderful. They're very caring and give my loved one a lot of attention. They have lots of activities to keep her busy and good food to keep her well fed. The facility needs some upgrading (the carpets, etc.), but I think they're working on it. Overall it's a very suitable place.

American House Carpenter has been wonderful for my mother. Every time I walk into AH during lunch and dinner, it smells amazing. The executive director is always friendly and helpful with any issues you may have. I would not hesitate to recommend American House Carpenter to my friends and relatives.