American House

We have been pretty happy for the most part. Staff has been friendly and nice facility.

The kitchen here varies so much on the rotation of servers. They range from terrible to great. The food is okay. Several of the servers have not been prepared for how hard it is to work with Seniors. They stand around texting while the experienced selves are overworked. The facility itself is very clean and repairs are done as las reported. I would point this out if prospective clients were to ask me. The administration usually are informative and available to talk to residents.

There seems to be a high turnover of staff so it's difficult to maintain a stable relationship with any of them as it relates to residents individual needs. Some (not all) staff ignore caring for bathroom reminders or undergarment changes for those who need that assistance. Staff on the weekend seems to be more inclined to this, possibly because they are short handed on weekends. IDK (?) Other staff really seem to care and try to do a good job, however.

The rooms are a good size. Dining facilities are great. the food is amazing. The chef they have there is outstanding. The people running the facility are very friendly and are willing to work with you and help you with your needs. The residents are very happy and friendly too.

My parents seem happy with the food. They haven't need any special care. [name removed] has been wonderful to deal with. He really g goes out of his way to talk to my parents. He even makes a point to see us if he knows we are visiting.

Before the move American House did an assessment using AdvisaCare on my mothers abilities to live alone. They discussed options of care and costs. With this knowledge we knew there were options for care if she needed them. We decided to purchase the initial option to give special attention for the transition. This included escorts, meal companionship, 45 minutes small assistance, and wellness checks. This proved very helpful for her getting acclimated to her new surroundings. Currently she does not need the daily services AdvisaCare provides. Their were no issues moving furniture and items with the help of family. My mother has adapted well, meeting new friends and sharing the activities with them. American House East 1 has a chapel. She attends daily rosary with her group and mass when scheduled.

Overall experience - weekend staff not as good. The whole facility is top notch. Most of the staff remembers you, especially the food servers. They have plenty of activities to offer throughout the day. Meals are hit and miss. Breakfast is usually cold if brought to your room if sent up to your room. there was a problem in August with one of the elevators. Took over a month to get it repaired. Presented an inconvenience with only one elevator functional for the whole building

Amazing staff that gives great care and very attentive to all needs. When I arrive at American House my mom is always very happy and her clothes are clean and ADLs are complete.

The overall experience has be excellent we have a great deal of activities that keeps you very busy. I think activities are very important I keep very busy and enjoy them. We have a movie theater and enjoy a great deal of movies. We get to request movies that we would like to see. The dining room is also very good we get a variety of foods.

After my husband died I found I could not keep up a house by myself. Missing him, I was depressed and bored. My daughter encouraged me to move to American House. I was soon makung friends and enjoying life again. I'm especially impressed with the number of activities offended. I can be so busy as I care to be.

Over the three years, my father has received good care and overall we have had a very positive experience both in assisted living and how memory care.

I am comfortable here. The staff is friendly and the food is good. They make day to day living easy.

A great place for anyone to move into, friendly staff and a clean facility.

Don't feel there is enough activities for them. Hoping with new director that will change. Otherwise, very happy with American house.

Good view from room- light and bright; One level, facility is in good shape, longevity of staff, convenience to medical facilities.

My mother has some memory issues and living alone was becoming more challenging for her. She had been spending more and more time alone since her husbend had passed four years ago. She was against leaving her home at first, but she quickly warmed up to living at American House Sterling Meadows. Not having to cook for herself anymore was a huge selling pointe her. She enjoyes the food and the serving staff are friendly and helpful. She has a little dog that was welcomed with opened arms by the staff and the residents which made her feel right at home. She likes the activities they have there, especially Bingo and loves sitting and talking with other residents and staff in the gathering space at the front of the building. Her room is not to big and not to small. Just right for her. She has made many friends in the three months she has been here and has thanked me more than once for finding this wonderful place for her. The staff is great and my mom is happy and at home once again.

I love that the menu changes weekly and comes from the feedback we provide. The ED truly listen and cares. The front desk is smiling and helpful.

All senior facilities are not alike. I think this rates above most. The building is beautiful. the activities are plentiful and the staff is excellent.

Living here 3 years has been a pleasant experience. Primary reason are the friends; make like enjoyable. After that fact, is my comfortable apartment my new home. The fitness center givers me real interest; I always feel good after a work out. Another feature which pleases me is the library. The two meals a day are fine as good as possible. For my age. I'm doing very well thankfully.

Communication here is a problem (lack of ) possible storage not available promised at entrance trough restrictive diets are not are not available promise staff friendly and attentive. We were well cared for during recent storm maintenance is answered quickly and with care TV and internet service us only good part time. I still don't know or understand "wellness staff" activities are usually good. Movies are not good.