American House

Delve deeply into what constitutes " cleaning" the apartments. It is very cursory and we found out they won't pick up anything. They don't clean the bathrooms. My brother and I take care of that weekly.

What we like the most about American House is their staff is not agency. They are a caring staff. And friendly. We would recommend this community to other families based on the experience we have had so far.

Breakfast carryout, dinner and supper: 2 shifts = 1.5 hour per meal. Good chef, food ok, served warm, servers helpful. Have had server staffing problems. Care is from another company (Ready Care). Daily manger is good, but staff doesn't do well with Alzheimer's/Dementia clients: meals/meds not always timely. Activity director (5) had a baby in [date removed] and set schedule for activities, entertainers and videotaped exercises. Staff and residents working together to cover some activity: Bingo, trivia, & art. (Weekly entertainers scheduled). Friday Happy hour continues with snack and drinks before entertainers & supper. Holidays very good, special food, activities & entertainers scheduled.

I like it here. I use the VA and they are helpful. The maintenance man is very good. Food is very good most of the time good value for cost.

What we like the most about the community is the cost, activities, and friendly staff. Now, keep in mind my mother has not been there in a couple of years. Her level of care exceeded what they could provide.

Came here after Ian hurricane and stayed.

I have had a profound experience while working at AHZ. The residents and staff have been amazing to work with, so many deep stories and love to go around. I would recommend AHZ to those individuals who care about others and would like to make a difference.

It has been a great experience at American House. My dad has improved considerably since he has been living there.

The only area I wish Mt. Prospect Senior Living would focus improving upon is activities for their residents on the memory care side. There does not seem to be a lot of activities for them to do. They are often left to watch TV in a group in the main gathering area. Otherwise, we have been pleased with the care our mother is receiving there.

The staff communicate well with family members, treat residents with kindness, attentive to needs of residents and receptive to feedback from family members. They are very visible whenever we visited and interact with residents.

There needs to be better communication with residents and there is a lack of activities, but we do have a new activity director starting this week. Overall I would recommend this community to other families based on the experience I have had so far.

Advisor care in house not that great but will do. My mother in law was in rehab nursing homes all last year as my mom was after hospital visit then rehab for a month. Saw basically the care is same all over just not that good. Friend lives across the street just passed his wife said same thing she was in nursing for 40 years and said same thing, Hospital care nursing homes-assisted living are not that good.

What we like the most about American House Cedarlake is the location of the community as well as the staff who work there. Based on the experience we have had so far, we would recommend this community to other families

We’ve had an overall positive experience with American House Holland. The staff is always helpful and pleasant. They also helped us coordinate additional hospice care for our Aunt. There is some staff turnover, but that is to be expected. We did not rate the activities because my Aunt chooses not to participate in them, she prefers to spend the time in her room reading or watching TV.

It's not great. Communication is poor, but that may be true of many ALF's at this price point. Staff are superficially friendly, but it's hard to get anyone to address issues be that medication, health concerns, maintenance, etc.

American House Hampton Village is a friendly environment. The caregivers take care to meet the needs of the residents. The facility is clean and modern. Culinary services have improved 100% since American House took over. They understand the importance of good nutrition and mostly healthy choices. I have lived here for almost six years, under two previous ownerships, and appreciate the changes put into place, especially with culinary services. Weekly entertainment is also a favorite among residents, including myself. Hampton Village is worth a second look.

My parents liked the staff at American House very much, but said the food was terrible. I agree the staff are amazing. My Mom died suddenly, in the shower. The staff took care of my Dad until I arrived, and treated my Mom with a great deal of care and respect. Once her body was released by the coroner, they placed my Mom in her bed so my father could say goodbye to her. I was so touched by the care they showed. They made what was a terrible day more bearable. I am eternally grateful.

Most of our experiences have been very positive. We like the smaller familial atmosphere. Been very pleased with aides and staff - their care and interaction with my Dad has been great. My only concern/encouragement to American House would be lack of staffing….at times they are very thin and the response time to my Dad can be a little too long. I’ve been told there’s a State requirement for a certain number of aides per resident? Could use a little more Management personnel visible onsite. The food varies from day to day - some days good and other days not so good. They serve sandwiches a little too often. Would like to see more hot meals for residents.

I would highly recommend it. My mom needed around the clock assistance and help taking the right meds and the staff was efficient and professional in getting the job done right.

It has overall been a great experience for my loved one at American House Troy.