Benchmark Senior Living

I toured this facility and it was ok. I didn't care for the looks of it overall. It felt very 'clinical,' not what we were looking for.

I would not suggest the branches to a friend or family member.

Overall, I just feel like we were a bit oversold. Upon moving my loved one in, we were promised one on one care and that issues would be addressed. But that hasn't been the case. I feel like everyone there is pretty nice and my loved one has a roof over her head, but most times that's about it. My loved one needs help with little things, like using the phone/dialing the number and she doesn't get that. To be fair, she's not good about asking for help. But I've told them that several times. I was hoping that communicating that to them would help them be a little more proactive and that they would make it a point to check in on her a little bit more. But they don't. So it seems to be a problem on both ends. Every time I call, they are very nice. But the issues still remain. I'm not sure if it's a staffing issue or what the problem is. I will say their food is delicious and my loved one is very happy with that. Also, housekeeping is very good about tidying up and asking her if she needs laundry done, etc. At this point, I'm not sure if I would recommend them to family and friends.

I am not happy with the care, that my loved one has been receiving. They are not getting what is required. The food quality is fine. Sometimes, they are not notifying my loved one during meal time. They are short staffed. It's a great community for anyone who requires less care. I am more concerned about the care services, and they have not been following through with assisting my loved one. Overall, It's a nice community, and they are down to earth.

I have experienced a general lack of communication from The Branches. I also feel like they're understaffed. While they might meet minimum state requirements, the staff are overworked. I expect the corers to be caring for the people there, but they seem to have additional duties, such as doing the laundry, serving the meals, washing up, things that I would class as housekeeping and catering duties. And that takes away from their ability to care for the people there. For instance, lots of time after dinner, everybody is assembled in one area, and there's no staff keeping an eye on them. They're all off cleaning up after dinner.

I found Benchmark Senior Living at Split Rock to be very depressing inside.

We just did not like the environment at this community for the fact that there is one caregiver for so many residents so we did not feel like this was a good place for my loved one.

The people are very nice. Some of the aides are very nice, and some are very rough. The private aides called one of the aides in the community to assist with moving my loved one up, and the aid at the community couldn't assist due to an injury. They did laundry; however, they didn't do it well. The director and administrative staff were excellent. The apartment my loved one had was great. The community offers a lot. If your loved one is more active this would be perfect for them. If your loved one is hard of hearing, or hard of understanding of accents it might make it harder for the resident to understand the staff.

The facility is clean, and they were very responsive, but they were not really good at communicating in-house We took our loved one out for a planned week away, and we locked his door so no one would go in there. But every day we checked on it, and it was open. The staff was still going in and out to do things and hadn't been communicated with about that planned absence. After talking to the director, she said they have a lot of agency people coming in to help. But I still don't understand why that wouldn't have been communicated to them. They were kind of slow in getting back to us, especially regarding billing issues, although they have a new financial director and it seems they're still working out the bugs with that.

The selling points did not come through. They said they had Yale lecturers coming there. That didn't happen. They said they have the Yale acapella group come. That never happened. My loved one needed the social interaction and that didn't happen. You could walk down the hall for forever and not see a single person. They made promises they couldn't keep. The director of nursing was very nice and helpful. Some of the staff were really nice and some of the CNA's. Meals where good. The activities where bingo and knitting, not the things they sold in the tour. The activities schedule always looked full. The room would have 1 or 2 there to participate. This is not worth the price. We were being charged almost double the price they listed on their website.

Seemed like a hospital with an order and didn't seem clean.

We have had a few issues so far. My loved one had an incident where she went into congestive heart failure in her room. She never pushed the call button, but a family member just happened to stop by and see that she was in distress. That family member pressed the call button three times in half an hour with no response. That is unacceptable. Those call buttons should be top priority. She had to call the front desk to say there was an emergency, and our loved one ended up in the hospital for a few days. Also there was a Covid case, and my loved one called me to tell me they were giving her a Covid test. I never got anything official from Carriage Green. Her POA in our family never got anything from them either. So we emailed them to see what was going on. One of the staff said they had sent an email to me. But I never got it. They should have at least notified her POA right away. So there are problems with communication with them. They're not keeping us informed of what's going on, and I would like to see that improved. I do like their activities. My loved one is very pleased with those, and I like that they have a lot of things going on and that she's getting out and socializing. The food is good as well.

I was not to sure about this community. I would continue to look and explore other options when it comes to this community.

Our family had an in person tour and we found it to be a little bit dated and older. The lady we spoke with also did not give us a warm and fuzzy feeling.

Our family had an in person tour and the tour was fine but we did not really like the facility because of its location.

Mom and dad were here for almost 2 yrs.. Before covid things were ok meals not so great, but edible. Then covid hit we couldn’t visit for a long time and no one was able to see what was going on. Residents suffered with no interaction or company. Mom and dad suffered as well mentally and physically they ate 3 meals in their room, housekeeping couldn’t vacuum and they were very depressed. Now we are visiting rooms are dirty carpet stained washing machines are broken staff is sparse. My Mom went 2 weeks with no shower they don’t bring them to dining room for breakfast , the smoke alarm needed a battery and was chirping and I was told they couldn’t do anything it was after hours. We were told mom is a 2 person assist now so they will be moving as RI rules are different than other states. I would not recommend this facility to anyone !

I'm not sure if it's related to the pandemic, but things happened there that left me wondering, and I've never really gotten an answer for it. My loved one was there only for a month, and he fell three times. I was told about it each time. Then he had to be taken to the emergency room once or twice. The last time he went to the emergency room, he didn't come back. Unfortunately he passed away. He had some bruises on his eye, and The Village didn't know why. Each time he fell, they didn't really have any answers and couldn't tell me why. In that respect, I think maybe they could have done a better job. The other thing I found a little frustrating is the length of time that it took them to reimburse the money they were supposed to. I had to go back to them several times, and they would always say we're working on it. If I hadn't followed up with them, I feel like I would still be waiting on the money. I found that to be disturbing. They seemed like they made an effort to keep me informed, about my loved one's care and I welcomed that. They texted me pictures of him participating in activities. The people working there seemed to be friendly, kind, and helpful, so I appreciate that. They did what they could I guess. It's just hard to tell what was going on with the care with so many restrictions. And I couldn't monitor my loved one like I would have wanted to, especially because he was in the memory care section.

We toured this community in person and the rooms were very small compared to other communities and there were 2 to a room. The community just didn't fit my loved ones' needs at the time.

Some activities this community had were move nights, happy hour three times a week, they would bring in guest speakers as well. They also had exercise classes and art classes. The woman that was our main contact there in the beginning was very friendly, warm, easy to talk to and even funny. She made it sound like anything was possible. She showed us around and everything was very nice looking. It is an attractive building with a nice layout. Our loved ones room was on the smaller side, but it worked out perfect for them The food the served was very tasty.