Benchmark Senior Living

I would tell my friends to read the contract carefully as they are sneaky. The day my father passed away, they told me we had to give them a 30 day notice before they stop charging and there is $9000-$10000 community fee. The overall care is good. The room my loved one lived in was a two bedroom apartment and there was another resident in the apartment.

We chose this because of the convenience. they day to day staff members are wonderful, the nursing staff is bad, they are inattentive. They do not answer the phone, when you go to see them they are always busy, they spend lots of time in the office and little time on the floor. The director here is wonderful, he passed my letter onto corporate and I heard nothing back. They are not a responsive group. I would not recommend Blenheim Newport.

They did a good job keeping the community clean. I thought they could have done better with keeping my mother's room clean. The bed was never made the right way or anything. They had adequate activities.

First they (staff) lost her glasses then they lost her teeth. It took over a month before they put her hearing aids in the proper ears. Lost her blanket and all the new towels. They seem to try and they appear to care but there is not enough staff to care appropriately for their patients in memory care. Administration needs to not visit but needs to work several days in the staffs shoes.

overall good choice for us, we were promised first class by sales ( of course ).. has not lived up to that but good.. workers are pleasant ,noticed some residents are in need of attention. we like the dining area,girls in the restaurant are nice,and treat mom " like a queen".. we dine occasionally and have been happy..lobster rolls yum!..laundry and cleaning have had some hiccups, if you ask to get things done you will get results,annoying at times though. some turnover in management makes us nervous.over all happy

we had a pleasant tour last week, nice refreshments offered ( biggest muffin we have ever seen) fresh fruit etc. the apartment we saw looked nice,but walking thru we saw some other ,not so nice ,not sure if it is a bait and switch.people in the hallways seemed friendly enough,one thing we noticed was the aroma,like a bad air fresher.we couldn't put our finger on it as we toured. asked to use the restroom and we found it filthy.,urine smell and the floor very sticky etc.,noticed it had a grimy feel to it overall. we are considering because of the proximity to our home.we are hoping next visit goes smoother when we bring our mom

Nice, but Memory care was a separate building, and bus ride. Not ideal for our needs.

My mother is very happy there. Could use more help on weekends. Could use a little brightening up with paint and brighter carpet.

[Name removed] passed in May. We liked the facility; however, once she passed it was a long wait getting funds returned. I received word refund/deposit would be one amount and when it was all said and done it was a couple thousand less the the original amount quoted. Disappointed

I did not personally tour this place but my brother did. He found the staff he worked with very friendly and informative. He thought the rooms he saw needed refreshening: They had seen better days. No kitchenettes but the facility had a "country" kitchen that residents were free to use. He was impressed that they offered in-house hospice when it became necessary. Room prices were reasonable; however, the cost for assisting residents with their medicine was $500/month which we both agreed seems very high.

We are pleased with most of what Haverhill Crossings has to offer. Mom has adjusted better than we hoped,moving to a small space can be a tough thing to do. Happy with care for the most part ( waiting for the nursing assistants to help out can be long).Taking part in some activities is also a good thing.We love the girls in the dining hall,and also pleased with the food quality and selection.( great soups/chowders) We are having issues with the apartment being cleaned,girls seem nice but rushed.We have seen the supervisor a few times, but can be rude at times. Over all we are happy.

Email from [name removed] indicating my scheduled tour (very presumptuous!). Voicemail from [name removed] [removed]

This place had a nice ‘homey’ feel to it, but I didn’t like the location. I also did not like the rooms. The one bedroom was too big and I didn’t like the balcony. The one room set-up was almost too small. [name removed] was great! I loved the way they do the pricing.

Nice place, friendly staff

When we first walked in there was an aid just sitting around on a sofa. When she saw me walking with the sales person she ran up and ran away. The place was clean but the residents did not look happy. When I asked one if she liked it there she said yes. The rooms are ok. I ididnt hear the staff call any of the residents by their names. The staff are trained monthly. They do their own inspection once a year. In addition to the state health inspection. The sales woman said the the care givers /resident ratio was above state standards. I then asked if and what were the state standards and she didn’t know. I pretty sure Massachusetts doesn’t have state standards.

The assisted living area of this community is wonderful. The people I met were nice and knowledgable. The memory care unit was not what we were looking for as it seemed dark, tight and not as clean.

The person we met that was supposed to take us on tour was very prickly. When they found out about our finances she was not willing to even show us around. This community is more expensive than what we were looking for and they turned us away.

Nice environment - expensive apartments - one bedroom is very small.

The community was clean and the staff I met were friendly and helpful. This community is a little more expensive than what we were looking for. They do charge a fee for each service the resident needs.

We found that though Bay Square was very nice it was just too much like the current living situation. We really need to have more focus on dealling with memory care and we did not like the Harbor area as much as at Avida. Plus the tour guide was not as informed about our situation so the experience was just OK.