Benchmark Senior Living

As a senior owned company hired by The Village at Brookfield Common to provide entertainment to their residents the organization does not pay their invoices for small companies. The educational presentations have been well received but each time payment is requested through invoices it takes months and finally social media reviews to be paid. It seems to be a practice to not pay for seniors for entertaining their residents.

The design of the residence has walkers and wanders in mind, which was the main draw when looking for a home for my mother. But monitoring of walkers is not staffed specifically, and Evolve’s care plan requires that a resident be located only after a full 2 hours have passed. In addition, the levels of care outline only personal care and habits of daily living, but do not at all address levels of management for Dementia behaviors. Likewise, activities are planned for gathering all residents at once, and no side activities are made readily available for residents who do not prefer the group activity or whose attention wanders.

Your loved ones care will require constant monitoring. Some issues never improve. Well maintained, good activities although activity calendar is rarely completely up to date. Food is good, help has a higher than desired turn over rate. Management is very unresponsive to issues. Excuses come easier than solutions. Care can be very expensive. If we had it to do over again this facility would not have been chosen.

my family member who is a resident had a serious fall while entering the build after a visit with the family .. someone outside went to get help but no staff came out to help . So sad we had to help her up and carry her in ourselves not knowing her injuries. While in the lobby we were waiting for assistance but no one offered for at least ten minutes. An ambulance was called and she was taken to hospital!! I was completely shocked that this is a facility that takes care of the elderly and no one bothered to help !!

we decided to walk in to take a tour, as this was advised to see day to day. glad we did,we felt the atmosphere to be hectic. we were not greeted at the door,in fact we sat ten minutes until we were greeted by a nice gentleman from the kitchen area. the building has a strange aroma,and feels dingy. my husband used the bathroom and found urine stains/aroma on the floor. hallway carpets are stained,and the paint was peeling in one area. we decided to cut the tour short ,as the sales person was asking to many personal questions...not for us.

we have been here for a while now,and find it ok. we enjoy the companionship of the residents who we have become friendly. food is very good,the girls in the dining area polite and seem to care about the people who live here.laundry needs improvement, housekeeping non existent. we wait a long time to get our apartment cleaned,when we ask when they are coming, the man who is in charge tells us we have to wait,very rude. with all that we are pretty happy here.

we are using a past review to compare our thoughts. overall haverhill crossings does a fine job for what is expected. care is good some days others not as much. we like the fact there are bus trips etc, this takes some worry about going to store, social engagement etc. the girls in the dining room are wonderful ,also the food is pretty good. we are concerned with the cleanliness of the bathroom and overall housekeeping. laundry is lost, not sure if the housekeepers have been trained ( lack of supervision ? ) answers are hard to come by : " we are doing the best we can " etc. we hope some new leadership will inspire!

we came in to visit our aunt recently ,not what we expected to see. the apartment bathroom looked as if it hadn't been cleaned for many days. the toilet and the floor were filthy.when we asked to have it cleaned we were told she would have to wait until her scheduled cleaning day? ( supv.) my husband and i cleaned up the messes,and went about our visit..we are generally happy with the care at haverhill crossings ,food etc. maybe we came in on a bad day ,hopefully our next visit will be more enjoyable and not spent cleaning rooms..

Hi, I have lived at haverhill crossings for a while now. most things promised to me when I toured have been ok. gourmet food,not quite but is very good.we do have fresh seafood and lobster rolls, and there is a selection of other items to order.laundry not so good,lost items etc. housekeeping rushes in and out,my daughter cleans my bathroom after they leave, she doesn't mind but we pay a lot of money to have it cleaned.so far I am happy enough.you can be happy here if you do not expect to much

I live at Haverhill Crossings, for the most part I am happy. Of course I miss my home ,but I have adjusted.. My findings so far: The girls who care for me are pretty good,some good some not so hot. I was surprised the food is very good,nice selection,the waitresses are very sweet. ( best is cheeseburgers and the hot soups).. My complaint is cleanliness..,my apartment is supposed to be cleaned,the housekeeper is not very good,the supervision is non existent. My visitors say the building is dirty and smells like urine.Bathrooms is the hallways are disgusting.Sorry to be so harsh,but I am frustrated!!..I will be looking elsewhere

food was very good on our visit,cute and funny waitresses. building had an aroma of urine,no activities past four o'clock.not the place for us

Please understand that if family has not notified the birches of intent to vacate room within the 30 day contracted limit, and your family resident passes away, the family will be charged an additional 30 day cost for the room your family member occupied .

All bells and whistles. There are more affordable assisted living facilities in the area where your love ones will be safe and taken care of properly. Recommend asking for a tour in the evenings or weekends

The layout and care in this facility cannot be beat. Perfect for my mother who likes to wander. The rooms are large and spacious. Most of the LNAs that have cared for my mother are outstanding. They treat her with kindness and she is always happy. As the review before mine stayed, the management turnover in this building in 2013-14 has been atrocious. I just found out that the lovely activity director is now leaving. The activity staff is the highlight of the building. They bring light and creativity to even my mother, who wouldn't pick up a paint brush before coming to The Arbors. They bring fun and educational programming to people that most would say can no longer learn. A concern is bringing old staff back in. It seems their sales department is a constant rotating door. I guess if you don't fill the seats, you're out in a month. This time they brought in a loudmouth woman that used to work there. All I hear from her are negatives. I was in the lobby today and she was saying how horrible the Christmas tree looked. The tree my mother helped decorate. It's a shame to see so many people come in and out and this LCB company holds onto the bad seeds. I hope this company wakes up before they lose even more families.

Mom fell the first night she was there and two more times within the first few weeks, the last time fracturing her pelvis! She spent more time in the hospital than at the facility. They had assessed her before we moved her there and said that they could adequately supervise her. What a joke! We feel it was a total sales job just to get the money.

I have visited a resident many times. I will start with she is happy, says people are friendly and doesn't feel alone. What I have seen of the meals is less than palatable and mostly room temperature. Fish cakes you can pick up like a hard roll. Sandwiches with 1/2 piece ham & 1 slice of cheese. Haven't seen fresh fruit or fresh vegetables offered. A small salad w/dressing that not everyone likes. There is no variety. Some of the same meals are given every week. Where are the meals/food so eloquently mentioned in your brochure? I'd like to know, would you dine with residents and eat from their menu?

They will add on unnecessary medical equipment without checking insurance first. They will add visiting nurse and charge Medicare when the resident has no real medical history that warrants this. The front desk receptionist is rude. Staffing does not do Q15 minute checks, my father fell 5 times in 22 days. I finally decided to take him home, where I should have left him and never chose this Community.

Overall not happy with the care received for the money we were charged. They were so helpful getting him admitted but no so much when his health declined right after admission.

Nothing in terms of the transfer went according to the way they said it would. Also. Now that we're 45 days in it seems they pulled the old bait and switched on me telling my mother and myself that the price would be one thing and that they did an assessment and then get in the door and the assessment doesn't matter and they raise all the prices above what we were .Looking at in other homes

Staff under qualified - poor judgement leading to poor decision making resulting in atrocious outcomes for resident. They ultimately evicted resident due to their admitted inability to provide adequate care.